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Entire apartment

Quay Apartments Clarence House

3.5 star property
Apartment with a 24-hour front desk, 10-minute walk to Friars Walk Newport

Choose dates to view prices

Located close to Friars Walk Newport and Newport Docks, Quay Apartments Clarence House provides laundry facilities. Stay connected with free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Kitchen
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Premium Apartment, 2 Bedrooms

Premium Apartment, 2 Bedrooms | Living room | Smart TV

Premium Apartment, 2 Bedrooms

Highlights

Heating
Kitchenette
Dishwasher
Smart TV
Clothes dryer
Down duvet
Blackout curtains
2 bedrooms
  • 65 sq m
  • 2 bedrooms
  • River view
  • Sleeps 5
  • 2 King Beds

View all photos for Premium Apartment, 1 Bedroom

Premium Apartment, 1 Bedroom | In-room dining

Premium Apartment, 1 Bedroom

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Kitchenette
Dishwasher
Smart TV
Clothes dryer
Down duvet
Blackout curtains
2 bedrooms
  • 40 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

One-Bedroom Apartment

  • Sleeps 2

Premium Apartment, 2 Bedrooms

  • Sleeps 4

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About the area

Map
Clarence Place, Newport, Wales, NP19 7AA

What's nearby

  • Friars Walk Newport - 8 min walk - 0.7 km
  • Celtic Manor Resort Golf Club - 6 min drive - 5.0 km
  • International Convention Centre Wales - 6 min drive - 5.0 km
  • Newport Docks - 7 min drive - 3.4 km
  • Tredegar House - 8 min drive - 4.7 km

Getting around

  • Newport (XNE-Newport Train Station) - 10 min walk
  • Bristol International Airport (BRS) - 54 min drive

Restaurants

  • ‪Ye Olde Murenger - ‬6 min walk
  • ‪The Riverfront - ‬5 min walk
  • ‪Academy - ‬5 min walk
  • ‪Carpenters Arms - ‬6 min walk
  • ‪The Ivy Bush - ‬2 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Quay Apartments Clarence House

Apartment with a 24-hour front desk, 10-minute walk to Friars Walk Newport
Along with self parking, this smoke-free apartment building has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Other amenities include express check-in and express check-out. Each apartment features free WiFi and a kitchenette with an oven, a stovetop and a dishwasher. Added amenities include a Smart TV, an electric kettle and a down duvet. Weekly housekeeping is available.
Quay Apartments Clarence House offers 14 accommodations with a hairdryer and an iron/ironing board. Beds feature down duvets. Accommodation at this 3.5-star apartment has kitchenettes with stovetops, kitchenware and utensils and dishwashers. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Smart televisions are featured in guestrooms. Housekeeping is provided on a weekly basis.

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Mercure Newport Hotel

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฿3,614 total
includes taxes & fees
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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured parking on site (GBP 8 per day; includes in/out privileges)

Family friendly

  • Children stay free (see details)
  • Cot: GBP 25 per stay

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Oven
  • Toaster

Bedrooms

  • 2 bedrooms
  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch Smart TV with cable/satellite channels

Laundry

  • Laundry facilities

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Housekeeping (weekly)
  • Iron/ironing board
  • Luggage storage

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 14 units

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 10
Late check-in fee: GBP 25 for check-in between 11:00 PM and 12:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are available for GBP 25.0 per stay

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Secured self-parking fee: GBP 8 per day (in/out privileges)
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-in fee: GBP 25 for check-in between 11:00 PM and 12:30 AM
  • Late check-out fee: GBP 15 (subject to availability)
  • Crib (infant bed) fee: GBP 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Quay Apartments Clarence House Apartment Newport
Quay Apartments Clarence House Apartment
Quay Apartments Clarence House Newport
Quay s Clarence House port
Wales
Quay Apartments Clarence House Newport
Quay Apartments Clarence House Apartment
Quay Apartments Clarence House Apartment Newport

Frequently asked questions

Is Quay Apartments Clarence House pet-friendly?

No, pets are not allowed at this property.

How much is parking at Quay Apartments Clarence House?

Self-parking is available for GBP 8 per day.

What time is check-in at Quay Apartments Clarence House?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Early check-in is available for a fee of GBP 10 (subject to availability). Late check-in is available from 11:00 PM to 12:30 AM for a fee of GBP 25.

What time is check-out at Quay Apartments Clarence House?

Checkout is at 11 AM. Late checkout is available for GBP 15 (subject to availability).

Where is Quay Apartments Clarence House located?

Located in St Julians, this apartment building is 0.5 mi (0.8 km) from Friars Walk Newport, and within 3 mi (5 km) of Newport Docks and University of Wales-Newport. Tredegar House and Newport Wetlands are also within 6 mi (10 km). Newport (XNE-Newport Train Station) is 10 minutes by foot and Newport Station is 10 minutes.

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Quay Apartments Clarence House Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 79 out of 144 reviews
Rating 8 - Good. 37 out of 144 reviews
Rating 6 - Okay. 12 out of 144 reviews
Rating 4 - Poor. 8 out of 144 reviews
Rating 2 - Terrible. 8 out of 144 reviews

9.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Esther

Liked: Cleanliness, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Jul 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Secure, nice location, friendly reception staff, clean
Stayed 1 night in May 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, room comfort, communication

Home from home

Throughly enjoyed the stay
Stayed 2 nights in Mar 2024

8/10 Good

Nazrul

Liked: Cleanliness, property conditions & facilities, communication
Okay
Stayed 2 nights in Aug 2025

10/10 Excellent

Yee fun

Liked: Cleanliness, room comfort, communication
Staff was kind and helpful. Spacing and enough kitchen facilities for cooking.
Stayed 1 night in Nov 2024

10/10 Excellent

Leanne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice spacious apartments but a little cold. They do have heaters if you can work out how to use them. But other than that had a nice stay.

10/10 Excellent

hossein

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing! They're so helpful, kind, and friendly. They gave us a 2-bed room which were very clean without any issue. Everything was awesome! Wow! Thanks for such a great service and made our new year sweet!
Stayed 1 night in Dec 2024

10/10 Excellent

Emily

Liked: Cleanliness, room comfort, communication

Very clean

When arriving there was a car park available £5 for the night - was just around the corner Wasn’t expecting the space to be so well presented Great to have a kitchen Good location Easy walking distance to restaurants and shopping centre Reasonable price for the area
Stayed 1 night in Dec 2024

10/10 Excellent

christine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Large rooms and beds, convenient location and quiet. Good kitchen area with excellent range of accessories. Minor critism re:condition of pots/pans.
Stayed 2 nights in Jun 2024

10/10 Excellent

Laura

Liked: Cleanliness, room comfort, communication
Always feel right at home when I'm staying here. Nice to have the use of a full kitchen when travelling, and laundry facilities for that matter. The guys here always go out of their way to make you feel welcome and address any issues/requests. Would definitely come back if in the area again.
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Disliked: Room comfort

Room too hot to stay in

The apartment is at the top of an office buikding and it smelt of smoke, the biggest issue was that the bedroom and bathroom appeared to have extrememly hot air blowing in from the building ventilation constantly and it was impossible to stay in there. Had to remove the mattresss to the living room floor as that had a mobile aur conditioner and makse it bearable.
Stayed 1 night in Jul 2025

4/10 Poor

Brad

Didnt like the fact i had to pay 5 pounds to park didnt tell me thst wen i booked 🙃 the apartment its self is good the bed was awful as wass just 2 singles put on a king bed vwey uncomfortable and the pillows were like stone's
Stayed 1 night in Aug 2024

8/10 Good

Nichola

Liked: Cleanliness, communication

Visit to Cardiff

We chose an apartment over a hotel as we have various food allergies. So much easier to prep our own food. Apartment was clean and had everything we needed for the planned short stay. My only feedback would be around the air con. Living room housed a large external vented system, which did the job but was very loud. The bedroom had a small system, requiring water, which we found wasn’t large enough to really cool the room. On arrival the apartment was really hot and stuffy as these units were both off. Overall we had a good stay.
Stayed 1 night in Aug 2025

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
Inside the apartment the couch was very old. Bed was good and kitchen was OK. It was clean but the area it is in.... not very good. There are two stored very close by where food can be pirchased.
Stayed 2 nights in Jun 2025

8/10 Good

Luke

Liked: Cleanliness
I payed for 2 adults 1 child but when we got into the apartment there was only a double bed and a small sofa not suitable for sleeping
Stayed 2 nights in Apr 2025

8/10 Good

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
The Quay apartments are very good once inside. Well presented equipped, warm with a great TV, bed and shower. There's a couple of handy shops adjacent to the building which is very convenient. Initially finding the property and parking was tricky as no obvious signage. I initially parked my car in an adjacent street and used google maps to walk to the entrance (which is shared with another business). Once fond staff were very helpful and friendly. Parking is in a multi storey around the back of the property about 150m walk, so not too bad. Overall a good place to stay if the town centre location suits.
Stayed 2 nights in Feb 2025

6/10 Okay

Aiden

Disliked: Communication

Hotel

The stay was good lovely apartment itself, but couple bits that could be better, it was very cold only 1 heater in the room worked so was really cold with the children, bathroom light should be on the outside not behind the door. The battery’s in the control for the tv wasn’t working properly. Flooring was freezing
Stayed 1 night in Jan 2025

8/10 Good

Denis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent two bed apartment, clean, modern and great value. Lovely staff and easy parking.
Stayed 1 night in Jan 2025

2/10 Terrible

E.Regina Vieira de

Disliked: Amenities, property conditions & facilities, communication
The property paid no attention to my special requests on the Expedia page. I was given an apt on the 9th floor. The front desk staffer put me through Mohammed, the owner, during check-in. He directed me to speak to Anna, the head of housekeeping, the next day. My apt. had a view to the east where undesirable people parked their cars with their back lights on. My apt. was just a couple of doors down from Anna’s “office.” My door faced the hall’s door, which was slammed mercilessly throughout the day. Anna invited herself in when she came to see me. She told me their residents were wonderful people. She advised me to leave my door ajar when cooking. I wasn’t surprised when later, someone tried to break into the apt. Subsequently, Anna became a nuisance. There were also tapping, thumping, thudding and punches on the bedroom wall at all hours. No bathroom safety mat was provided for the slippery shower floor. The bathroom’s sink was leaky. In the kitchen, the oven was dirty with grease, the faucet’s top was loose falling off each use. The dishwasher would come all the way to the front and then to the floor while I loaded it, hurting me. The frying pan had its non-sticking interior all scratched off; there was a crust of grease on the bottom. Both the living room and the bedroom lamps triggered the alarm for spying devices in them. While checking out, the elevator reeked of cigarette smoke. I do deserve a partial refund for this nightmarish stay.
Stayed 12 nights in Dec 2024

2/10 Terrible

E.Regina Vieira de

Disliked: Amenities, property conditions & facilities, communication
On the day after my arrival, I had Ana, a staffer, come to my apartment. I told her I did not want or need housekeeping services, just a set of fresh bed linens, bath towels, kitchen towel and some supplies. Before she left, she advised me to leave the door ajar when cooking, so the fire alarm would not be triggered. Well, there is a large hood over the electric stove... Around 10:30 p.m., someone attempted to force the entrance door open, which I keep locked. I place door stoppers with light and sound alarms; those were triggered. The perpetrator left. Along with people slamming the door leading to the elevators, I was left with a very bad impression. The handle of the kitchen sink faucet is completely loose. So is the towel holder in the bathroom. The bottom board of the cabinet that holds the oven/stove and dishwasher fell to the floor. The dishwasher is also loose and comes all the way onto whoever opens its door; it is a health hazard. I am recording the issues mentioned here and I will send the video to the property owner/management. Sending anyone for repairs and/or maintenance while I am a guest is NOT acceptable to me. I should have been given an apartment in perfect living condition. There are three retail stores downstairs but they are overpriced. Their assortment and quality of products is lacking. Not to mention the characters that target you on the way from and to the hotel and also inside those stores. It doesn't feel one bit safe and it is unpleasant.
Stayed 9 nights in Dec 2024

10/10 Excellent

Curtis

Liked: Cleanliness, room comfort, communication
My stay was fantastic, close to where I needed to go, the staff was friendly and helpful
Stayed 3 nights in Jul 2024

2/10 Terrible

Marianne

Liked: Cleanliness, room comfort
Disliked: Communication

Great apartment shame about check in and parking.

Great apartment but hard to find and unfortunately poor lady on the front desk couldnt speak enpugh English to understand what I was saying. Miscommunication from then on. Need a bigger sign and prior warning the car park shutter is closed untill you ring to say you are there. Checking in should be easy not time consuming. Apartment is super clean and its a real shame the checkin was so poor. Would give 5 stars if this was improved.
Stayed 1 night in Jul 2024

10/10 Excellent

mary

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean, tidy, good location for walking to local restaurants. Convenient parking, ideal for a 1 night stay only criticism pillows too firm for our liking
Stayed 1 night in Jul 2024

10/10 Excellent

holly

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing
Stayed 1 night in Jun 2024

8/10 Good

Hang

Liked: Cleanliness, amenities, property conditions & facilities, communication
The place was spacious for our needs. It was worth the money, comfortable and had everything needed for a family of 4 to stay. The only thing is that the parking garage is completely unkempt. The windows to the place are dirty. It’s a high rise so understood that the window cleaners don’t come by too often but what would have been a beautiful view was tainted. Location is pretty good because you’ll be close to convenient stores and a bridge walk away from the restaurants and bars. There’s the river bank, which is not too flattering but the city has plenty of paved walkways along the river that is pretty nice. Overall a decent stay. The woman who works for the company was super nice, responsive and helpful. She let me borrow an iPhone charger!
Stayed 2 nights in Apr 2024