Search Hotels Near Capital Helpline, London

"This was a nice hotel and this easily would have been a 5 star review if not for the bathroom. There was mold. A lot of it. All over the ceiling above the shower and within the sealant on the shower door. It was pretty bad. Hindsight has me realizing I should have asked for another room to see if the issue was widespread but we weren’t in the room a whole lot and managed fine. Everything else about this stay was nice - employees were friendly; breakfast was good; the bar was well stocked; amenities, while competitive to book, were good."

"It was great, but not variety"

"Some rooms are rather tired and somewhat musty - however we were promptly moved to a smarter room when we queried this."

"The staff at reception were awesome. I only stayed for one night and the room was clean, loved the hotel decor. I would love to go back and try the bar and restaurant."

"In a word - disappointing. We've stayed here as a family in the past, in a well-lit room with windows in the old part of the hotel. Don't be fooled by the photos - our recent 'inward facing room' (as described by staff who said most rooms are like this) was in the newer part with 'windows' that were just frosted glass and didn't open - beyond which there was an ominous glow that never turned off. Front desk told us that the nice rooms could be requested but not guaranteed and are generally reserved for guests staying "10 or 12 nights." Okay... In addition, our room was badly in need of updating and poorly maintained (shower curtain was the wrong size and came off the rod when being opened/closed). I could go on... Positives: very clean, great location, friendly porters"

"Location of this hotel is very good and overall appearance of lobby and rooms is pleasing. Rooms were equipped with only one towel per guest, one pillow per guest and no additional blankets. Given the price of our stay there, we felt that the amenities provided wereless than adequate. On the second last day of our stay we woke up to find there was no water available. We were unable to shower or flush toilet. Water was not restored until later that evening. Staff provided no assistance or information to guests about what the problem was or when they expected it to be fixed. They just said that we were welcome to go elsewhere if we were annoyed about it. No offer of any form of compensation for inconvenience either. For all of these reasons I would never recommend this particular hotel."

"Well located hotel - close to Waterloo station and the south bank. The hotel itself was clean and staff helpful. The rooms were pleasant and I had a good view from one of the higher floors. I didn’t eat there so can’t comment on that. Would stay there again."

"A decent enough hotel. Location was good, I stayed on the 9th floor and was a little distracted by the noise from the rooftop bar on level 10, but that eventually stopped just after 11pm."

"Everything A+"