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Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive

4.5 star property
Travelers find their perfect wellness retreat at this beachside sanctuary, where hydrotherapy, hot stone massages and authentic Italian cuisine await

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Just steps from North Beach, Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive offers a boutique experience. Guests relax on the private beach, enjoy thalassotherapy at the spa, join yoga classes, and savor Italian specialties at the two on-site restaurants.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • All-inclusive
  • Spa
  • Pet-friendly

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Guests must transfer via Boat to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property is accessible via catamaran transfer from Lote I-03 Manzana 12, 77520 Cancún, Q.R. (Dreams Vista Cancun Hotel pier). Scheduled transfers to and from the property are available 6 AM-10 PM. To guarantee transfers, guests must contact the property with their flight details at least 1 day before their expected arrival. Transfers outside of scheduled departures or arrivals will have to use a private service (surcharge).

Renovations and closures

This property is closed from 14 April 2025 to 31 December 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per accommodation, per night

Welcoming dogs only

1 total (up to 10 kg per pet)

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

Is Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive pet-friendly?

Yes, Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of USD 75 per accommodation, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive?

Self-parking is free at this property.

What time is check-in at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive?

Yes, the property is all-inclusive. Activities include cycling, cooking classes, pilates classes and more.

Where is Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive located?

This Isla Mujeres property is on the beach, steps from Garrafon Natural Reef Park and within 9 mi (15 km) of North Beach and Mujeres Beach. Cancun Mall and Dubai Palace Casino are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Location

9.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 332 out of 445 reviews
Rating 8 - Good. 71 out of 445 reviews
Rating 6 - Okay. 19 out of 445 reviews
Rating 4 - Poor. 14 out of 445 reviews
Rating 2 - Terrible. 9 out of 445 reviews

Reviews

Verified

10/10 Excellent

MANDIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and service.
Stayed 5 nights in Jan 2024
Verified

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are very nice and friendly, and the restaurant for dinner is excellent. Definitely recommend it to my friends.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service
Love Zoetry, The staff Leo, Jorge, Ivan the service is exceptional all the people that servers us phenomenal. The place is a paradise I cannot wait to go back in 2025 when it will go through a renovation. The food was excellent, music, the beach so nice.
Stayed 6 nights in Mar 2024
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Villa Rolandi. Very attentive staff, two great restaurants, lovely amenities. They are about to undergo remodeling so there were construction noises during the day. That was the only downside, and it was slight. We would come back!
Stayed 7 nights in Mar 2024
Verified

2/10 Terrible

LINDA

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had to change rooms 3 times within 24 hours. AC issues. Our first room registered 82 deg and after 8 hrs they kept saying just give it 15 more mins! Finally moved us to another room at 10 o’clock at night and that room wasn’t much better. Finally the next day around noon we got a room with decent AC. The balcony was nice but dirty and the chairs were about to break.
Stayed 3 nights in Sep 2023
Verified

6/10 Okay

Eric Matthew

Liked: Cleanliness, staff & service
So, most staff super friendly and helpful. Other staff have no idea what they are doing or treat you like your you are not worth there time. All Restaurant staff were very good. The only people I saw swimming were the people doing laps for exercise, pools were very cold. The one salt water pool that is heated is falling apart. Tiles on the floor of this pool or guest are putting the tiles on the outer shelf of the pool, not what I expected for the amount of money I spent. Rooms are a little dated and can be dangerous at night. There are 2 steps going down to the in room refrigerator, I was very cautious at night because it is dark in the room. But, I did see someone that got a severe sprain and needed a walking boot the rest of the trip. The last and worse thing that happened to us. The day before we left, we were told we getting transportation from Zoetry resort to The Dreams resort on Cancun (this is a sister resort). From there we were to be picked up and taken to the airport. On the day we left, it was very windy and the sea was rough, so they sent us on the ferry instead. We specifically asked if they made arrangements for us to be picked up at the ferry port to get to the airport. We were assured that everything was taken care of. We waited at the Ferry port for 1/2 and started getting worried. We called the transportation company and we were told they never were told to pick us up. So, we ended taking a cab and were extremely over charged. $80 us
Stayed 7 nights in Jan 2024
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
We loved the staff, and the location of the hotel
Stayed 6 nights in Mar 2023
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with amazing staff.
Verified

10/10 Excellent

Mary-Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service; great boutique hotel to get away and be pampered; fantastic food
Verified

10/10 Excellent

Panagiotis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great repeat stay at the Zoetry… everything was great!
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
It truly was a home away from home!
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Edwin Holt Moore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort delivered as to all aspects as advertised!
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Karen Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so positive and helpful. The food was incredible and the pools were beautiful. Stunning, quiet property.
Stayed 6 nights in Nov 2022
Verified

10/10 Excellent

estela

Liked: Cleanliness, staff & service, amenities
Food and service are beyond excellent. The resort needs a face lift.
Stayed 6 nights in Sep 2023
Verified

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small boutique resort. Perfect for relaxing! The pools and private beach were wonderful and maintained. The food options were minimal but delicious and always available. The staff was very helpful and friendly.
Stayed 3 nights in Sep 2022
Verified

6/10 Okay

William G

Food was good. Property rundown
Stayed 5 nights in May 2023
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property & staff were great. The experience with Expedia was terrible.
Stayed 5 nights in Oct 2022
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility, rooms, pools and beach are clean and beautiful but the best thing about the hotel was the service. The entire staff was beyond helpful with everything. They were extremely friendly provided amazing customer service. I will definitely be back!
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Quiet. Food was great and accommodating to my food allergies
Stayed 5 nights in Jun 2023
Verified

10/10 Excellent

Christina Cortez

Liked: Cleanliness, staff & service, property conditions & facilities
Zoëtry is amazing. Needs a bit upgrade but great hospitality. Will be back
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities
Isla Mujeres is a paradaise. But the hotel is a little bit old. But the food in Rolandis Restaurant was amazing and the staff. David of reception was very nice with us. I love my honey moon!
Stayed 1 night in Nov 2022
Verified

4/10 Poor

India

Disliked: Staff & service, property conditions & facilities
beach view, private charter and food are the only good thing about this hotel. Staff accused us of using drugs , very annoying lobby guy hustling us to buy things every night , the bed is so uncomfortable, they over charge for golf cart i really could go on and on. We love mexico and loved the island this will be our only stay at Zoetry what a shame. No VIP offers at all and wanted 2.5 hours to check in to room.
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and food

This small hotel has top notch service. There is private small craft ferrying from Cancun directly to the property. The rooms are a little bit outdated, but the resort will undergo major renovations soon. Service is what makes the difference here. This is a high end all inclusive resort that serves a la carte and no Buffett ( 2 restaurants with top notch chefs) . Check in was seamless. Alfredo the waiter at the Restaurant Rolandi’s made our stay very pleasant. Leo, the great organizer at the pool was very nice. If you want to stay away from the crowds, the drinking games at the pool, the loud music calling for water aerobics, lines at the bufette; but instead you want to enjoy a private experience, this is your resort.
Stayed 4 nights in Feb 2023