Search Luxury Hotels in Cancun

"Avoid: Poor Hygiene and Unusable Facilities We stayed here a week before the resort closed for renovation. The "pre-shutdown" atmosphere was highly disruptive, with most restaurants closing during our final two days. While the lobby was fine, the guest floors and rooms smelled terrible due to poor housekeeping and a strange liquid used for toilet brushes. The Experience: Sanitation Issues: The beach was unacceptable; I saw waste in the water and on the sand multiple days in a row. Other guests described the property as "filthy." Ironically, the neighboring Riu Caribe beach was much cleaner and the overall experience there felt superior. Room & Infrastructure: Our 7th-floor room was directly above the loud HVAC system, making the balcony unusable 24/7. Additionally, most elevators were out of service, leading to long waits for the few slow units remaining. Dining: While the food was good and staff were friendly, the buffet lines for omelets and crepes were so long that many guests gave up. Final Verdict: Even after restoration, we will not return. The fundamental lack of beach hygiene and the fact that this "higher-class" resort felt inferior to the Riu Caribe next door is deal-breaker."

"Hotel was good. Great place to go with children. Food was ok. Pool was ok but they had cabanas lined up along the edge of the pool so you could not see the pool from chairs. "

"Excellent adults only all inclusive vacation! Greeted with a mimosa! Had a room with a balcony view of the ocean. Tried all the restaurants- the Mexican & Steak place were the best. The buffet breakfast was delicious choices. Enjoyed the PINK party. Served many delicious drinks. Always found a spot on the beach or the pools. The hot tub was great for one raining morning. Highly recommend!!"

"It was over full at the Sunrise resort. Nizuc was a lot more calm and they don't tell you until you get there that you don't have access to The Grand without a day pass. Overall was unimpressed with the property for the cost and amount of upsells they tried to charge you. Also extremely hard to get dinner reservations. "

"Buffet Food was not good, restaurant portions were way too small, beach had too much seaweed."

"Clean rooms, food was delicious and Erick made delicious drinks "

"The resort was clean, the staff were friendly and responsive - it was a beautiful spot for a holiday"

"The room was great.with a lovely view. Great service from all staff."

"Dear Team, I am writing to escalate concerns from my recent stay at GR Solaris Cancun Resort, which fell significantly below expectations. 1. Room Allocation & Handling (Primary Concern) Despite booking a king bed, we were given two small double beds. No resolution was provided. We were asked to check out at 11 AM and wait until 3 PM for a new room—forcing us to wait 4 hours with valuables, which is unacceptable. 2. Misleading Lagoon View The lagoon view room had a completely blocked view. Expedia images appear misleading. 3. Food Issues Very limited vegetarian options; customization took excessively long. 4. Slow Service Service across the resort was consistently slow. 5. No Drinks at Closing No beverages were served near closing time. 6. Missing Basic Amenities No dental kit available; we were asked to purchase one. 7. Room Key Issues Key malfunctioned repeatedly despite multiple fixes. 8. Shuttle Mismanagement Asked to be ready at 2 PM; shuttle arrived at 2:20 PM. The travel agent was unhelpful and rude. This delay risked missing our flight. Overall, this experience was frustrating and not aligned with expected standards. I request a prompt response with corrective actions and appropriate compensation."