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Reviews of Hotel du Vin & Bistro Cambridge

4 out of 5
Hotel du Vin & Bistro Cambridge
15-19 Trumpington Street, Cambridge, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 351 out of 661 reviews" "
Rating 8 - Good. 192 out of 661 reviews" "
Rating 6 - Okay. 76 out of 661 reviews" "
Rating 4 - Poor. 29 out of 661 reviews" "
Rating 2 - Terrible. 13 out of 661 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel conveniently situated in the amazing city of Cambridge. Clean comfortable rooms, friendly staff and quiet location
Stayed 2 nights in May 2024
Response from Noelia, Duty manager on 9 May 2024
Dear John, Thank you for your fantastic comments, we hope to welcome you back to Cambridge soon!Kind regards,

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since we walked in, the staff were very nice and friendly. Rooms are spacious and great. Only things I could say are “inconveniences” are: The A/C was not working properly, room was a bit warm and the tub is very high. Other then that it is an excellent place to stay. I would definitely come back to Cambridge and stay here.
Stayed 2 nights in May 2024
Response from Noelia, Duty manager on 9 May 2024
Dear Jesus, Thank you for your feedback, we appreciate your comment and we are working on the AC. We hope to welcome you back again, Kind regards

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy bed and linens. Was missing stuff like bathrobes and slippers. Friendly staff and great location. Very cool cellar bar as well
Stayed 1 night in Apr 2024
Response from The Hotel du Vin Team on 2 May 2024
Dear Jessica, Thank you for your feedback, we loved to see that you enjoyed your stay with us! we will share your comments with our team, we hope to welcome you back in Cambridge again. Kind regards,

10/10 Excellent

Juliette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very quirky and comfortable.
Stayed 1 night in Apr 2024
Response from The Hotel du Vin Team on 2 May 2024
Dear Juliette, Thank you for your rating, we loved to see that you enjoyed your stay with us! we hope to welcome you back in Cambridge again. Kind regards,

10/10 Excellent

Alyson

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt so cozy and was a great place to stay! The hotel rooms are very pretty, and it’s in a perfect location to explore the center of Cambridge.
Stayed 1 night in Apr 2024
Response from The Hotel du Vin Team on 2 May 2024
Dear Alyson, Thank you for your rating, we loved to see that you enjoyed your stay with us! we hope to welcome you back in Cambridge again. Kind regards,

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staff all of whom were fabulous, special thanks to Kai & Mohamed Wish there had been some parking spaces available
Stayed 1 night in Apr 2024
Response from The Hotel du Vin Team on 2 May 2024
Dear Christine, Thank you for your feedback, we loved to see that you enjoyed your stay with us! we will pass your fantastic comments to Kai and Mohamed, we hope to welcome you back in Cambridge again. Kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Hotel du Vin Team on 2 May 2024
Dear David, Thank you for your feedback, we loved to see that you enjoyed your stay with us! we hope to welcome you back in Cambridge again. Kind regards,

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was excellent, the building old and combination of previously separate houses so not unreasonably narrow passageways and mildly up and down.
Stayed 1 night in Apr 2024
Response from The Hotel du Vin Team on 2 May 2024
Dear Tom, Thank you for your feedback, we loved to see that you enjoyed your stay with us! we hope to welcome you back in Cambridge again. Kind regards,

6/10 Okay

John

Stayed 2 nights in Apr 2024
Response from The Hotel du Vin Team on 14 Apr 2024
Dear John, Thank you for your rate! we hope to welcome you back soon. Kind regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff v good. Amara in breakfast room very pleasant for breakfastvservice.
Stayed 2 nights in Mar 2024
Response from The Hotel du Vin Team on 10 Apr 2024
Hi Paul, Thank you for your wonderful feedback, we will pass the comments to Amara. We hope to welcome you back in Cambridge again. Kind regards,

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the cinema suite which was lovely with great character - the hotel is lovely too but on many levels with the bar, bistro and reception so wouldn’t recommend to anyone with mobility issues. The staff were really approachable and friendly but there is no parking facilities nearby - so parked 10 mins away but overall a wonderful stay!
Stayed 1 night in Mar 2024
Response from The Hotel du Vin Team on 10 Apr 2024
Dear Rebecca, Thank you for your fantastic review, we are really happy to see that you enjoyed your stay and our staff look after yourselves, we hope to welcome you back soon. Kind regards,

10/10 Excellent

Panit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staffs and nice room. Highly recommend!
Stayed 1 night in Mar 2024
Response from Martina on 28 Mar 2024
Hi Panit,Thank you so much for your lovely words.We are looking forward to welcoming you back in future.

6/10 Okay

Amber

Business traveller
Disliked: Property conditions & facilities
Average
Hotel feels in need of some TLC. My room has damp in the corner. I booked 2 rooms for a business stay. Called ahead to ensure one was a twin rather than a double which was confirmed weeks in advances. On arrival it was a double and we had to wait over 30 mins for this to be rectified. No apology or offer of a complementary drink whilst we waited.
Stayed 4 nights in Feb 2024
Response from The Hotel du Vin Team on 15 Feb 2024
Hi Amber, Thank you for your feedback, I would like to apologise for the issue during your check in, it was an issue of miscommunication, I will pass the feedback to our colleagues to how we can bring our service up to standards. Kind regards,

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from The hotel du vin team on 8 Feb 2024
Hi Christopher, thank you for your feedback, I would like to apologise for not being up to the standards. Kind regards

10/10 Excellent

Pradeep

Stayed 2 nights in Feb 2024
Response from The Hotel du Vin Team on 4 Feb 2024
Hi Pradeep, Thank you for leaving us such a lovely feedback! we are looking forward to welcome you back soon, kind regards,

6/10 Okay

Nigel

Liked: Cleanliness
Disliked: Property conditions & facilities
We paid on arrival for an upgrade, but the room was really rather tired, poor lighting, inconvenient plug locations, no USB sockets at all - And the blind on one of the two windows was broken and so permanently down. We mentioned it before going out for several hours but it was not fixed. Very disappointing after a couple of excellent stays in the past.
Stayed 1 night in Jan 2024
Response from The Hotel du Vin Team on 4 Feb 2024
Hi Nigel, we apologise for not being up to standards the past stay, we will pass the comments to high management. We hope to welcome back soon, kind regards,

6/10 Okay

Donal

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointing
Room was lovely but common areas all looked a bit tired and shabby. The checking in experience was chaotic and all a bit underwhelming and unfriendly. Every greeting was started with give me a moment, one receptionist turned up with a plate of chips to eat and then there was room confusion. Sure they were just having an understaffed bad day but took the gloss off the visit.
Stayed 1 night in Jan 2024
Response from The Hotel du Vin Team on 4 Feb 2024
Hi Donal, thank you for leaving your feedback, we would like to apologise for the issue occurred during check in with the staff, we will pass the comments to the rest of the team to be able to improve as a team, kind regards,

10/10 Excellent

Clodagh

Stayed 1 night in Jan 2024
Response from The Hotel du Vin Team on 4 Feb 2024
Hi Clodagh, thank you for your 10 out of 10! e love to see that you enjoyed your stay with us! we hope to welcome you back soon, kind regards,

8/10 Good

Joan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Being on the lower ground floor suites meant there was a sewer smell. Towel rails weren’t working small things otherwise lovely stay. Our second visit here.
Stayed 2 nights in Jan 2024
Response from The Hotel du Vin Team on 4 Feb 2024
Hi Joan, Thank you so much for your feedback, we will pass the comments to higher management, besides this we love to see that you enjoyed your second stay with us! We would love to welcome you back soon, kind regards,

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cambridge
Let us book in early and leave our bags for collection later. Brilliant staff.
Stayed 1 night in Dec 2023
Response from The Hotel du Vin Team on 4 Feb 2024
Hi Paul, Thank you for your "perfect" review! We are very happy to see that you enjoyed your stay with us. We would love to welcome you back soon, kind regards,

4/10 Poor

Trina

Stayed 1 night in Dec 2023
Response from The Hotel du Vin Team on 4 Feb 2024
Hi Trina, thank you for leaving a rate, kind regards,

8/10 Good

Alwyn

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good… but…
Hotel du vin are usually a stylish and comfortable option for an overnight stay. The Cambridge branch is decent but maybe not a flagship for the chain. The reception is pokey and I kept wondering if there was a better entrance! I would go back - but not as a destination. My attic room tattinger had mould on the bathroom ceiling and very disappointingly, no snacks or refreshments apart from some rather plain tea and biscuits in the room. Parking is on the street out front or a short walk away. Service was nice as usual and breakfast very pleasant.
Stayed 1 night in Dec 2023
Response from The Hotel du Vin Team on 4 Feb 2024
Hi Alwyn, Thank you for leaving us a feedback, we appreciate your honesty and we would like to apologise for the inconvenience occurred during your stay, we will pass the comments and pictures to high management, hopefully we can see you any other time. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We have stayed at this hotel two times before and highly rated it, but to be honest this visit was disappointing. The service has definitely taken a dip for the worse. Hotel conditions / cleanliness are very good. However, Staff and customer service not so much. Some of the staff seem very reluctant to help at all. If you are hungry later on in the evening do not rely on room service. There was no menu in the room, and When we went to reception to ask for the room service menu, we were asked if we were sure because it was just a small amount of microwave meals (named night bites) We ordered the mushroom risotto over the telephone, 30 minutes later we received a call to say they did not have this meal and they could only supply a meat based meal. I explained I was a vegetarian, and the reception just apologised and couldn’t offer any alternative. If anything we were made to feel like we were being an inconvenience. I’m addition, The hotel no longer parks your car for you from the reception. Instead you have to drive to another hotel car park and pay £30 for the pleasure. (For us this was a highlight of staying at the hotel) We don’t think this stay was worth £313.00 per night.
Stayed 1 night in Dec 2023
Response from The Hotel du Vin Team on 4 Feb 2024
Thank you for your feedback, we would like to apologise for the staff not being up to standards, we are training everyone to be able to give the best service as possible, thanks to your feedback we can improve what we are lacking as a team, we would love to welcome you back soon. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Hotel du Vin Team on 4 Feb 2024
Thank you for your feedback, we hope we can welcome you back soon. Kind regards,

2/10 Terrible

Lloyd

Stayed 1 night in Dec 2023

10/10 Excellent

Thi Nhuoc Lan

Stayed 1 night in Nov 2023
Response from The Hotel du Vin Team on 4 Feb 2024
Hi Thi, Thank you for leaving such a lovely feedback, we hope to see you soon! kind regards,

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never disappointed
Yet another great stay at Hotel du vin in Cambridge. Lovely room and great, helpful staff. See you next year.
Stayed 1 night in Nov 2023
Response from The Hotel du Vin Team on 23 Nov 2023
Thank you Jane for giving us the perfect score, we are really happy to know that is not your first time with us and you still enjoying it. We are looking forward to see you next year. Kind Regards,

10/10 Excellent

maria

Stayed 1 night in Nov 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 4 nights in Sep 2023
Response from The hotel Du Vin Team on 13 Nov 2023
Thank you Jonathan for giving us the perfect score! we are very happy to know that you enjoyed your stay with us. We hope to welcome you back soon. Best wishes,

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel seems to be a step up from the others that are in the same price range.The breakfast was excellent from choice to quality also served really hot ( which some hotels can’t seem to do ). The bath in the room was lovely also the on suite shower was really powerful and hot . I would definitely recommend.
Stayed 1 night in Nov 2023
Response from The hotel Du Vin Team on 13 Nov 2023
Dear Craig, thank you for your lovely feedback, we are really happy to see that you have a good stay! we will pass the comments to the chef. We hope to welcome you back soon.Kind regards,

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was quite comfortable. Toilet sink was shallow so water easily spilled onto the floor. Overall very nice stay.
Stayed 2 nights in Nov 2023
Response from The Hotel du Vin Team on 6 Nov 2023
Thank you Laurie for your fantastic review, we are very pleased to know that you enjoyed your stay with us. We hope to welcome you back soon.Best wishes,

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here, room was lovely, walking distance to centre and great breakfast
Stayed 1 night in Nov 2023
Response from The Hotel du Vin Team on 5 Nov 2023
Hi Rebecca, Thank you for giving us the 5 out of 5 review, we will pass the comments to the team. We hope to see you again soon. Kind regards,

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Hotel du Vin Team on 5 Nov 2023
Hi Patrice, Thank you so much to gave s the Perfect score, we are very pleased to know that you enjoyed your time with us. We hope to welcome you back soon. Best wishes,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bar is exceptional for an evening drink k and I really like their breakfast.
Stayed 1 night in Oct 2023
Response from The Hotel Du Vin Team on 4 Nov 2023
Thank you David for giving us a 100! we are really happy that you enjoyed your time with us. We hope to welcome you back soon. Kind regards,

4/10 Poor

Verified traveller

Liked: Cleanliness
Just not good enough
I consider it unreasonable that check in is 3pm and check out 11 am. So only 20 hours in the hotel Bathroom looked pretty but was in fact quite impractical. Wash basin could only take 1inch of water and anyone over 5'10" would not get under shower. A/c control too low and not easy to understand.
Stayed 1 night in Oct 2023
Response from The Hotel Du Vin Team on 4 Nov 2023
Thank you for taking you time and give us a feedback, we will pass it on in to our management team. We wish you all the best,

6/10 Okay

rupert

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Stayed here years ago and it’s gone downhill. Room was but no real connection to wine. No decent coffee, facilities lacking. Shower was good though. Decor dated. Photos in public areas of drunken white toffs just inappropriate now. Dining was more miss than hit. Service all over the place. Served written fish and then whilst waiting for new fish told that we were only entitled to two courses as part of the deal after being told it was three. Bad timing and service. These hotels have lost their charm since they were bought out by a corporate. No real knowledge of wine there. Real shame.
Stayed 2 nights in Oct 2023
Response from The Hotel Du Vin Team on 4 Nov 2023
Thank you Rupert for taking your time and leave a review, we will pass your comment to the rest of the Team and thank you for your honesty. We wish you all the best,

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great room very comfortable great price would stay again and recommend
Stayed 1 night in Oct 2023
Response from The Hotel Du Vin Team on 4 Nov 2023
Thank you Rebecca to give us the perfect score, we are really happy to see that you enjoyed your time with us and we hope to welcome you back soon!Kind regards,

8/10 Good

Holger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Hotel Du Vin Team on 4 Nov 2023
Thank you Holger for taking you time and rating us, we are pleased that you enjoyed your time in Cambridge. We hope to welcome you back soon. Kind regards,

10/10 Excellent

Andre

Stayed 1 night in Oct 2023
Response from The Hotel Du Vin Team on 4 Nov 2023
Thank you Andre to give us the 5 out of 5! We are really pleased that you enjoyed your stay with us and we hope to welcome you back soon.We wish you the best.

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property is lovely and very comfortable rooms however, we chose this hotel for our mini honeymoon and when we stayed we changed rooms for the 2nd night and some of the facilities were not working fully in the cinema room - asked staff who were unsure of how to get it all working as they were temporary staff from another location .. considering we paid more for this room it was disappointing. I later found out we were overcharged and still I have no response to my request of someone at the hotel looking into the overcharge? just a reply to say if we stay again they will look after us .. to be honest i would rather they looked into the overcharge as a priority, then we will consider if we visit another time. Please note also there is no long parking here.
Stayed 2 nights in Oct 2023
Response from The Hotel Du Vin Team on 4 Nov 2023
Hi Helen, thank you so much for taking the time to leave us a review. We are really happy with the rooms, we understand how frustrating it is the extra charge and we apologise for the inconvenience, after this comment it will be passed with the rest of the team and we will take the right measures. We wish you all the best.

10/10 Excellent

Violeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Reception on 12 Oct 2023
Thank you so much for the review of your recent stay with us. We are very happy to see that you thought us worth 10/10, and look forward to welcoming you back again soon

6/10 Okay

Karlsefne

Stayed 1 night in Sep 2023
Response from Reception Team on 24 Sep 2023
Thank you for taking your time and give us your feedback. We hope to welcome you back soon.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location. I love the design inside of the hotel.
Stayed 1 night in Sep 2023
Response from Reception Team on 24 Sep 2023
Thank you for taking your time and give us your feedback. We are delighted to see that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Jeremy

Stayed 1 night in Sep 2023
Response from Reception on 12 Oct 2023
Thank you for taking the time to leave a review of your recent stay with us; we are so pleased to see that you thought us worth 5/5!We look forward to welcoming you back again soon

8/10 Good

Grahame

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, a short walk to museums, restaurants and shops. Comfortable room. Air-conditioning had trouble keeping the room cool, but the weather was exceptionally hot. Very good Hotel restaurant with a good breakfast selection and high-quality dinner menu. Front desk is staffed 24 hours per day but I found it difficult to contact the desk by outside phone.
Stayed 5 nights in Sep 2023
Response from Reception Team on 15 Sep 2023
Thank you for taking your time and giving us feedback, we are really glad that you enjoyed your stay with us, we are looking forward to see you again. Best wishes, The hotel team

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Mixed
Lovely comfortable room and the most amazing, professional, and friendly staff. My room was adjacent to an outdoor smoking area. Each time I returned to my room I had to pass though a cloud of smoke. Also, noise from the courtyard woke me up. I realise that it's inconsiderate guests, not the hotel which is at fault but the smoking area is badly situated. Also, beware of hidden charges on room service bills. The room itself was lovely, the rest of the hotel looks a little tired, e.g., frayed carpets on the stairs. Thanks to the person who checked me in and out and the man who brought my room service. Lovely people.
Stayed 2 nights in Sep 2023
Response from Kind regards, Reception Team on 10 Sep 2023
Hi, We are sorry to hear the stay you had with us was not up the standards you expected, and we aim to deliver. I will pass this feedback to the team to help us improve our service moving forwards. The team at HDV Cambridge

2/10 Terrible

Hei Kan

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The room had no refill of tea and coffee the first night. The second night there was not even a cleaning service.
Stayed 3 nights in Aug 2023
Response from Kind regards, Reception Team on 10 Sep 2023
Hi, We are sorry to hear the stay you had with us was not up the standards you expected, and we aim to deliver. I will pass this feedback to the team to help us improve our service moving forwards. The team at HDV Cambridge

8/10 Good

Brooke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air con not working in our original room- room was changed the same day and staff moved our luggage whilst we were out for the day. Such a friendly and helpful manager. Our stay was lovely, thank you
Stayed 2 nights in Aug 2023
Response from The Team at Cambridge on 29 Aug 2023
Dear Brooke, Thank you for your review. I am so glad our manager could rectify your issue for you and you enjoyed your stay. We hope to Welcome you back to the hotel soon.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from The Reception Team at HDV Cambridge on 26 Aug 2023
Hi Jeremy, Thank you for a wonderful review.

10/10 Excellent

Vicki A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful and enjoyable stay.
Stayed 1 night in Aug 2023
Response from The Reception Team at HDV Cambridge on 26 Aug 2023
Hi Vicki, Thanks for a perfect review.