We stayed 5 days at this property in July 2026.
Very good location.close to Palma and adjacent beaches.
Has direct access to the beach with nice views.
Friendly staff.
Everything about this hotel is incredible. All the rooms have sea views, there are so many areas to lounge around the pool and the beach - lots to do without leaving the hotel. The staff is absolutely incredible and every detail is thought of at this hotel.
Hotel de Mar Gran Meliá is a beautiful property in a gorgeous setting, but unfortunately, the level of service we experienced did not live up to the five-star price or expectations.
First, the positives: the property itself is very well maintained and exceptionally clean. Compliments to the staff responsible for maintaining the grounds and cleaning the guest rooms—they did an excellent job throughout our six-night stay. The location is beautiful, and the view from our room was every bit as lovely as advertised. I especially enjoyed waking up to the beautiful sunrises each morning.
The breakfast buffet was another highlight. It was outstanding, with an impressive selection and so many different breakfast options.
Unfortunately, our experience with the restaurant and wait staff was very disappointing, particularly for a hotel of this caliber. On multiple occasions throughout our stay, simple requests such as a glass of wine, a cup of coffee, or even a side of ketchup resulted in surprisingly long delays. At times, we actually felt as though we were making an unusual or difficult request because staff members would confer with one another before eventually bringing the item.
We were also disappointed with the concierge service. We did not find the staff particularly well equipped to provide helpful recommendations for activities outside the hotel.
Overall, Hotel de Mar Gran Meliá is a beautiful, clean property in a wonderful location, but the quality of service is lacking.
Stayed for a long weekend, second time visiting this hotel. It’s such a beautiful hotel, the lagoon and pool areas are amazing. The service is exceptional. The rooms all have stunning views of the sea. The rooms are a little old, with some wear and tear but it didn’t take away from just how wonderful this place is!
The property views are stunning, the pool water is very well maintained & there is a great morning breakfast but that is where the positives end.
The building itself & hotel rooms are very, very old & poorly maintained. Our particular hotel room had a broken shower door upon arrival and they have covered the old tile floor in the room with a fake hardwood that has a large lip at the bathroom. There are bugs all over the room; I think they are living between the old tile & new hardwood.
The website versus realities of accommodations are very misleading! The gym is a tiny room with no functioning A/C. The room we booked was referred to as a junior suite but I have no idea how they could refer to it as a suite.
The staff is very hit or miss. Some are there to help others do not want to help and are vocal about that. (It’s 6:40pm & the pool closes at 7 so you can’t use it we were told one evening).
I think the building should be sold to a brand like four seasons, ritz Carlton, etc. it should close for 2 years to renovate, staff should be properly trained & then it would be a 5 star resort. Right now 3 stars for the hotel is generous.