Stay was ok! Room was very nice, spacious as well. Appreciated the little kitchenette during our stay. Service from check in was not very friendly. I felt like I was just a number and they just wanted me to pass through.
We asked for extra pillows after we returned from dinner, and the lady at the front desk gave us a facial reaction like we were crazy, and then she said they had no pillows. We also asked for a blow dryer, because we assumed the room would be equipped with one, but now I understand to never assume things.
I could have enjoyed it if the hot water had worked. I couldn't shower because there was no HOT WATER on the 31st floor.
The receptionist ( boy) did not show empathy /remorseless which was disappointing having been staying at the hotel since 2008
Great location. Friendly staff. Doing some nice renovations to suites. No fan in bathroom which made it very muggy. Be careful as the 2 bedroom suites are right next to elevator shaft and as this is an older building you could hear the wind tunnel effect throughout the night. I had earplugs so no problem. Nice pool and work out area. Would stay again because if price and location.
เข้าพัก 2 คืน, มีนาคม 2020
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4/10 แย่
Andrew
8 มี.ค. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I paid for a complimentary breakfast and free parking...got to the hotel and they have removed the kitchen and restaurant... Charge me $10 for parking I feel ripped off
เข้าพัก 1 คืน, มีนาคม 2020
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8/10 ดี
Melissa
8 มี.ค. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The room was very nice and spacious, clean bed and living area. Shower could have been cleaner. The front desk staff was incredible and very friendly.
I Was very disappointed with the kitchenette aspect as there were zero utensils or anything to use and the “hotel” didn’t provide any. No restaurant, bar or room service or even an ice machine, although there are restaurants near by. Fitness centre was good but is in a sub basement and would be better if there was a window of any kind. I expected more room amenities, and would have liked if the folks cleaning the room had replaced the toiletries. I think it’s important to note that this is no longer a hotel and they are transitioning to rental units so be prepared for limited hotel services.
Competitive price considering the competitors in the area. Recently renovated.
เข้าพัก 1 คืน, มีนาคม 2020
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4/10 แย่
Kathleen
3 มี.ค. 2020
ไม่ชื่นชอบ: พนักงานและบริการ
Misrepresentation
Hotels. com bills this as a hotel. Once a hotel years ago, they are now transitioning to be a long term stay residence. No amenities - not even hangers to hang clothes in closet. No ice machines, anywhere. Couldn't even check out of hotel and leave bag in locked room in lobby until after lunch - as in most other hotels I've stayed at. I was truly disappointed!!!
Specifically got this place because we needed kitchenette. They have pictures of full new kitchenette and rates and priced tk match. We got there with our shrimp, steak , and dinner to cook for valentine's day. Check in and the csr says none of the kitchennete works jusg microwave!!! He was extremely rude and couldnt care less. He responded with its in the fine print! We asked what fine print and he was never able to show us. Terroble front staff and hotel stay was worst. So kverpriced for a bed. Dont go!
The building is being turned into private residences, which was not indicated at booking. No ice machine, no vending machine, no restaurant and nothing in the kitchen to be able to utilize the appliances
เข้าพัก 2 คืน, กุมภาพันธ์ 2020
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Christopher
24 ก.พ. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Good overall experience.
Overall experience was good. Front desk staff was great and check in was excellent.
On paper it ticks all the boxes. The room was recently renovated, photos of the room look good but when you get up close you can see that it was a low quality update. Functionality and details of the updates are poorly executed.
The windows are original and are not sealed to the elements, evertime the elevators go up or down they create a vaccuum effect and draw air through the windows. So the room is constantly having cold drafts followed by a heat wave when the heaters catch up. That makes for an uncomfortable environment. Especially at night, our kids work up several times because of this.
That be said we still had a good experience, the pool was good and location was perfect for our weekend event.
The beds were comfortable and bedding met expectations.
For the price i think you can find better options in the area
Staff were very friendly and helpful, building is of course old but seemed dirty. The renovation were disappointing and seemed poorly done. Pool and fitness area are very nice. You can’t eat or go to the spa (which was not stated ) which was a downfall but lots of restaurants near by. Don’t bother driving anywhere walking is faster. Overall it was ok.