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Reviews of The Hoxton Brussels

4 out of 5
The Hoxton Brussels
SQUARE VICTORIA REGINA 1, Brussels

Reviews

9.6

Exceptional

Rating 10 - Excellent. 200 out of 251 reviews" "
Rating 8 - Good. 40 out of 251 reviews" "
Rating 6 - Okay. 5 out of 251 reviews" "
Rating 4 - Poor. 3 out of 251 reviews" "
Rating 2 - Terrible. 3 out of 251 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Howard

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found we could walk to the downtown center quite easily. Felt safe most of the time. Nice park across the street. The check in clerk upgraded us to a bigger room which was nice of her as we didnt ask for it.
Stayed 3 nights in May 2024

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Akash

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room decor was not nice and size was on smaller size, staff was fantastic and breakfast as well. Roof top service was not great.
Stayed 2 nights in May 2024
Response from Redouane on 19 May 2024
Hi Akash,Thank you for your honest feedback. We're glad to hear that you found our staff fantastic and enjoyed the breakfast. We apologize that the room decor and size did not meet your expectations and that the rooftop service was not up to par. We appreciate your comments and will work on these areas to improve the overall experience for our guests. We hope to have the opportunity to welcome you back and provide a better stay in the future.Redouane

10/10 Excellent

Kat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Hoxton. Booked a roomy corner- amazing views and very fun, cool design. Breakfast was delicious and bars were nice in evening (go to rooftop bar for fab views) Easy to walk to Grand Place etc. A great stay!
Stayed 3 nights in May 2024
Response from Yassine on 7 May 2024
Hello kat,Thanks for your amazing review!We're glad to know you liked our place and enjoyed your stay!We hope you'll come back soon ;)Take careThe Hox Team

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Redouane on 7 May 2024
Bonjour Julie,Nous somme ravi d'apprendre que vous avez passé un bon séjour ! Si vous avez besoin de quoi que ce soit d'autre ou si vous avez des commentaires sur votre expérience, n'hésitez pas à nous le faire savoir.Redouane

10/10 Excellent

Andrea

Stayed 1 night in Apr 2024

10/10 Excellent

Luis, Etobicoke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, room and restaurants are very nice, in particular the reception staff (all of them!) were very friendly and accommodating, a true pleasure dealing with them! I would happily stay there again!
Stayed 3 nights in Apr 2024
Response from Yassine on 1 May 2024
Hi Luis,Thanks for your amazing feedback about our place and our staff members!It's always a pleasure to know when our guests had a good service from usWe hope to see you again soon ;)Take careThe Hox Team

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Fantastic bathrooms. Excellent helpful staff. Great position, close to both transport and the botanic gardens.
Stayed 3 nights in Apr 2024
Response from Redouane on 29 Apr 2024
Hi Paula,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found our hotel lovely. It's wonderful to know that you appreciated our fantastic bathrooms, excellent and helpful staff, as well as our convenient location near both transportation options and the beautiful botanic gardens. We hope to welcome you back again soon for another fantastic stay! Redouane

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Amélie on 29 Apr 2024
Hello Sophie,Nous sommes ravi.e.s de savoir que votre experience hox vaut un 5* :)Merci pour ça et on espère avoir le plaisir de vous revoir bientôt.

10/10 Excellent

Fabian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, super friendly staff and fantastic restaurants.
Stayed 2 nights in Apr 2024
Response from Manu on 27 Apr 2024
Hi Fabian, I'm thrilled to hear you had a wonderful stay and found the beds comfortable! If there's anything else I can assist you with or if you have any feedback to share, feel free to let me know. We're here to make your experience exceptional!

10/10 Excellent

Etienne

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Redouane on 24 Apr 2024
Bonjour Etienne,On est ravi d'entendre que tout était parfait lors de votre séjour ! Votre satisfaction est notre priorité absolue. Si vous vous retrouvez dans la région, nous serions ravis de vous accueillir à nouveau.Redouane

10/10 Excellent

Eileen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful night in the Hoxton, we would have loved to stay longer. An amazing warm welcome from the reception team when we arrived a bit early with a tried baby, our room was ready. Nothing seems too much trouble for the staff. Beautifully clean and amazing decoration, funny little extra touches and attention to detail. The only problem we encountered was a lack of options for food for our 1 year old in both restaurants- the staff tried their best to help with this.
Stayed 1 night in Apr 2024
Response from Laurence on 14 Apr 2024
Hey Eileen, Once more thank you so much to you and your family for choosing us for your stay in Brussels.We a delighted to learn that you had a pleasant moment with us.If ever your travel brings you and your family back in Brussels , give us a shout :) Laurence

10/10 Excellent

Chii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manu on 13 Apr 2024
Hello Chii thanks for this great score! we hope you loved your stay and we would be happy to see you again!

10/10 Excellent

Nastasja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 3 nights in Mar 2024
Response from Hox Team on 2 Apr 2024
Lovely feedback! Many thanks

10/10 Excellent

ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Good value
Stayed 1 night in Mar 2024
Response from Manu on 1 Apr 2024
Hi Ian, so happy that you enjoyed your time in The Hoxton Brussels. We would love to welcome you back!

10/10 Excellent

Ma Nita

Travelled with family
Liked: Staff & service, property conditions & facilities
Service and amenities in the Hotel are excellent. One of the highlight of my trip in Brussels.
Stayed 3 nights in Mar 2024
Response from Yassine on 25 Mar 2024
Hi Nita,Thanks a lot for this amazing feedback! It's always good to know when our guests had a good time and a good service from us :)Hope to see you soonThe Hox Team

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, lovely decor and friendly staff! Also in a great location we would stay here again when back in Brussels.
Stayed 1 night in Mar 2024
Response from Manu on 24 Mar 2024
HI Chloe, thank you for this great review! We are so happy to hear that you enjoyed the decor, the cleanliness and the friendly staff. We looking forward to welcome you back in The Hoxton Brussels!

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, property conditions & facilities
All nice all is very good no1
Stayed 2 nights in Mar 2024
Response from Yassine on 21 Mar 2024
Thank you so much Harpreet, so good to know you had a good time with us ;)Take careThe Hox Team

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manu on 18 Mar 2024
HI Laura, how great to see you loved your stay! We hoop to welcome you again in The Hoxton Brussels!

10/10 Excellent

Mercy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the hoxton. Awesome service from everyone at the hotel.
Stayed 3 nights in Mar 2024
Response from Manu on 13 Mar 2024
Hi Mercy, We are thrilled with your super review! How nice to read that you had an awesome service in the hotel. Hopefully we have the pleasure to welcome you back!

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City escape! Excellent service and relax surroundings.
Stayed 4 nights in Mar 2024
Response from Redouane on 11 Mar 2024
Hi Jon,Great to hear you loved The Hoxton and it surpassed your expectations - that's always nice to know! Pleased to hear that you find relaxing atmosphere . Hope to see you back with us soon!Redouane

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was so lovely, the room was clean and had sufficient supplies for us and the staff were really helpful! my only critique is that there aren’t any shops close to the hotel, they’re quite a walk but nonetheless i would recommend this hotel if you’re in Brussels
Stayed 2 nights in Mar 2024
Response from Yassine on 8 Mar 2024
Hi Anita!Thank you so much for your feedback!It's always good to know our guests had a good time and a good service from our staff members.Indeed, the closest shops are about 10 minutes walking from the hotel, sorry about thatWe hope to see you again soon ;)The Hox Team

10/10 Excellent

Akirabha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Easily walkable from the city center and nice interior design.
Stayed 2 nights in Mar 2024
Response from Redouane on 4 Mar 2024
Hey there, Thank you so much for chosing us for your stay in Brussels and for taking the time to provide such a detailed feedback. We are so delighted to learn that you like design and decor and the location worked so well for you. We'll look forward to seeing you back soon! Redouane

10/10 Excellent

zina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I love Brussels, we stayed at The Hoxton for a few days and it may well be our new favorite! Great vibe in the lobby and common areas; lots of room to sit and work, have a coffee or meeting; the hotel is within walking distance from Brussels Nord and the metro - Rogier and Botanique; staff are professional and most helpful when needed, yet discreetly out of sight. Hope to be back soon.
Stayed 5 nights in Feb 2024
Response from Yassine on 4 Mar 2024
Hello Zina!Thank you so much for your lovely feedback :)We are so happy to know that The Hoxton Brussels is now you favorite place.It's so good to know about our staff members providing you a good service and of course, we can't wait to have you back here as well ;)Take care!The Hox Team

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and excellent service
Stayed 5 nights in Feb 2024
Response from Manu on 26 Feb 2024
Hi Joseph, Lovely to see that you had a great stay! We love to see you again for a next occasion!

8/10 Good

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Yassine on 19 Feb 2024
Hi Viviana!Thanks for your review!We hope you had a good stay and you made it home well ;)Hope to see you soon!The Hox Team

10/10 Excellent

Jagtar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The welcome was warm and efficient. The upgrade was provided without asking. The staff were all very very polite and friendly.
Stayed 1 night in Feb 2024
Response from Manu on 13 Feb 2024
Hi Jagtar! Thanks for your review, great to hear you loved your time with us. Lovely to know the team were all on point and able to help too! See you back in the 'hood soon!

10/10 Excellent

Sarah

Stayed 1 night in Jan 2024
Response from Manu on 13 Feb 2024
Sarah, well, what can we say - 10/10?! We're blushing! Thanks for your feedback, great to hear you enjoyed your stay so much! We can't wait to welcome you back to the 'hood again soon!

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Redouane on 7 Feb 2024
Hi Lara,Well, what can we say - 10/10?! We're blushing! Thanks for your feedback, great to hear you enjoyed your stay so much! We can't wait to welcome you back to the 'hood again soon!Redouane

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely designed hotel and room, great view from the 20th floor. The only criticism is being two floors away from the rooftop bar, the noise and vibrations until 2am made it harder to sleep. Would happily stay again next time I’m in Brussels, but maybe a few floors down.
Stayed 2 nights in Feb 2024
Response from Yassine on 7 Feb 2024
Hi There,Thank you so much for your feedback, it helps a lot to improve our guest service.Sorry for the inconvenience and whenever you're palnning to come back, please let us know your request about the low floors ;)See you soon!The Hox Team

10/10 Excellent

Merle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book Your Stay Now
This hotel was perfect! The hotel is brand new and conveniently located in Brussels. Highly recommend staying at the Hoxton.
Stayed 3 nights in Jan 2024
Response from Laurence on 3 Feb 2024
Hello Merle, What an amazing feedback , we are so happy to learn that you has a pleasant and enjoyable stay with us. We cannot wait to see you around so please give us a shout whenever you are back in the neighboorhood.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Laurence on 24 Jan 2024
Hello there, Thank you so much for taking the time to share your feedback with us. We are so happy to see that you had a pleasant stay. We hope to see you around very soon

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Laurence on 18 Jan 2024
Hey Michael, Thank you so much for staying with us at the Hoxton Brussels. We are so happy to see that you had a pleasand and lovely stay with us. We do work hard to improve our services, so please feel free to share any additional information if you do want. We hope to see you around very soon

10/10 Excellent

lizzie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay. The hotel is super cute, great art, and very clean. Loved the pink toilets. The staff was very nice. I had laundry I needed cleaned even though I was checking out and they accommodated me no problem. The beds were the best part, super comfy and fluffy pillows! Would recommend!!
Stayed 1 night in Jan 2024
Response from Laurence on 11 Jan 2024
Hey Lizzie, Thank you so much for chosing us for your stay in Brussels and for taking the time to share your feedback with us. We are so happy to see that you were fully satisfied by the cleanliness, the comfort of our beds, the design and service provided by our team members. We do hope to see you around very soon and we do send you our best wishes for 2024Laurence

10/10 Excellent

Greet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Laurence on 10 Jan 2024
Hey Greet,, What an amazing rating, thank you so much for this 10/10 and please do not hesitate to share any additional details as our guests feedback and satisfaction is precious Sending you our best wishes for 2024 and we do hope to see you around very soon

10/10 Excellent

Katie

Stayed 2 nights in Jan 2024
Response from Laurence on 9 Jan 2024
Hello Katie, Thank you so much for taking the time to share such an amazing review, and for this 10/10! :) Please do feel free to share any additional comment if you do have as your feedback is precious to us.Hope to see you around very soon

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Post Christmas getaway
Post Christmas trip. 1st time visiting Brussels. Thoroughly enjoyed visiting the city and its bars, restaurants and museums. The Hoxton was located within easy reach of everything. The Cantina Valentina restaurant situated in the hotel was excellent both for delicious food and great value for money. Would highly recommend a stay at this lovely hotel.
Stayed 4 nights in Jan 2024
Response from Laurence on 9 Jan 2024
Hey Helen, What a pleasure to receive such a lovely and positive feedback. We are so happy to learn that we were able to make your stay enjoyable and that you would recomend us to anyone staying in Brussels :) We can't wait to welcome you back in a near future. Sending you our best wishes for 2024

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hoxton is a lovely hotel. Our corner room on the 20th floor was immaculate and the bed was extremely comfortable. The staff on the desk were very helpful and friendly. If I was being really picky, there was quite a queue to check in and out but it did go down relatively quickly. The bar in the lobby and the roof top bar is lovely. Unfortunately we didn't have a great experience in the resteraunt bar in the lobby. It was extremely busy and we had to continually ask for drinks and remind them that we have ordered. It took 2 hours and a half hours to get our food as they had forgotten to put the order through. When the food did come, it was lovely. It was a little disappointing as we had spent a lot of money. Overall, the hotel is lovely and within walking distance of the town centre.
Stayed 3 nights in Dec 2023
Response from Laurence on 9 Jan 2024
Hey Gemma, The entire Hoxton Brussels Team is so happy to receive such a lovely and glowing feedback and this 5*! From the comfort and view of our rooms, the friendliness and service provided by our team members, it is such a pleasure to learn that you were fully satisfied Our sincerest apologies if the service was not up to the one we are used to provide. Please rest assure that the concerned Head of Department will be informed for a proper follow up so that you can enjoy an amazing Hox experience during your next visit :) Wishing you all our best wishes for 2024 Laurence

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic night
Fantastic specification throughout, including well considered rooms. This is an excellent standard and priced at the correct point. No suggested changes, which says something.
Stayed 1 night in Dec 2023
Response from Laurence on 9 Jan 2024
Hello there, Thank you so much for taking the time to share such an amazing feedback.We are more than happy to learn that we managed to make your romatic gateaway, special and enjoyable.We hope to see you around very soon

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay generally
Good stay overall. Would probably try somewhere else next time. Positives - Clean, modern and stylish, staff on front desk excellent. Beds comfortable. Negatives - location not the best, staff in restaurant and drinks area very very slow. No dressing gowns in rooms. Woken at 3.30 am by. Fire alarm - not great when on 19th floor and freezing outside to be told in error as soon as get outside. One of those things but no apology. Have to wait a long time to get luggage in lift from reception to lower floor to main lifts. Small niggles really.
Stayed 2 nights in Dec 2023
Response from Laurence on 9 Jan 2024
Hello there, Thank you so much for taking the time to share such a constructive feedback! We are so happy to learn that overall you had a good and pleasant stay with us. Regarding the location, Hoxton are used to chose promising and growing area, with the goal to change positively the neighboorhood.We are so sorry for the inconvenience faced with the file alarm. The team present did try their best to present apologies to our guest therefore I am so sorry to learn that you did not get personal paologies from our team. We sincerely hope that we will get the chance to welcome you back and to regain your trust in a near future. Wishing you all the best for 2024Laurence

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Hoxton
Hotel is super, loved the decor and the vibe. Comfortable beds, nice linen. Worth taking a bigger room. Hotel staff very friendly and accommodating. Could do with some extra amenities in the bathrooms. Restaurants are great with exception of the breakfast which was disappointing - also manager was a jerk. Location is not the greatest but worth it for the hotel. Would stay again
Stayed 2 nights in Dec 2023
Response from Laurence on 4 Jan 2024
Hi there, "Loved the Hoxton": What a beautiful start of your feedback. We are so happy to learn that you had a pleasant stay with us and that you really enjoyed the comfort of our beds as well as the friendliness of our team members. Sending you our best wishes for 2024 and we do hope to see you around very soon Laurence

10/10 Excellent

Fai

Stayed 5 nights in Dec 2023
Response from Manu on 3 Jan 2024
Hello Fai! We are thrilled with this perfect score! So happy you enjoyed it, hope to welcome you back!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Laurence on 31 Dec 2023
Hey Simon, Thanks a lot for this 5 start review. We are so happy to learn that you had a pleasant and lovely stay with usHope to see you around very soon

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Laurence on 31 Dec 2023
Hello Michael, Thank you so much for staying with us and for taking the time to provide such an amazing 5* review.We do hope to see you around very soon and we do send you our best wishes for 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manu on 22 Dec 2023
Amazing! Thank you for the perfect rating!We hope to welcome you back anytime.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Laurence on 20 Dec 2023
Hello Danielle, Un grand merci pour ce 5/5 :) Nous sommes ravi de savoir que votre visite a été à la hauteur de vos attentesAu plaisir de vous revoir très bientôt

10/10 Excellent

Edward

Stayed 3 nights in Dec 2023
Response from Laurence on 20 Dec 2023
Hey Edward, Thank you so much for taking the time to share such a positive and amazing feedback with us. What a pelasure to learn that you were fully satisfied by your recent visit Hope to see you around very soon Laurence

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, good service, friendly staff
Stayed 3 nights in Dec 2023
Response from Laurence on 12 Dec 2023
Hey there, What a lovely feedback , we are so pleased to learn that you were fully satisfied by your stay with us and more particularly by the friendliness of our team.Please give us a shout whenver your travel brings you back in Brussels

2/10 Terrible

chase

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service and follow up to issues I had
Stayed 3 nights in Dec 2023
Response from Laurence on 11 Dec 2023
Hello Chase, I am so sorry to learn that your experience at the Hoxton Brussels did not met your expectation.We do continuously work to improve our guests's satisfaction and the quality of our services.Could you take a few minute of your time to provide further information? Your feedback is precious and will be highly appreciated

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel with great service and lovely finishing touches
Stayed 1 night in Dec 2023
Response from Laurence on 12 Dec 2023
Hey Monique, We are so happy to read such a positive feedback and so happy to learn you had a blast during your stay with us. We hope to welcome you back very soon :)