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"An old-fashioned hotel in an old building but there's nothing wrong with that - it has character, unlike a lot of modern anodyne ones. Service was exceptional: accommodating and friendly. It is located dead in the centre of the old town and is ideally placed for exploring it (and for staggering back from the pubs!). It also has a well regarded Thai restaurant on the ground floor, so no need to go far if you don't want to. There is free parking at the back. I would certainly stay again if I was...

"Third time booking this hotel. Always lovely, clean, warm (radiators are always on before you arrive so the room is lovely and warm to get easy in). A lovely lady from concierge called me today to confirm my booking and ensure we had the details for the contactless check-in (access codes for the front door and key box) as we were due to arrive after she had left. Super friendly and welcoming. Room is lovely and clean, large comfy bed, clean bathroom and shower and even a space for cooking...

"Wonderful, helpful, friendly staff. Great place to stay."

"The room was spotlessly clean. We really like the amenities. It was our third time and we are thinking of staying with them again."

"The staff throughout were courteous and helpful. Our room was quiet, clean, comfortable and well heated on a cold day. The breakfast buffet was plentiful - great choice of cold and hot dishes. Hotel is in a great location on the outskirts of Norwich and with free parking, we caught local taxi to get around. Didn’t use the pool this time though it was good several years ago. Will definitely return again"