Search Hotels Near Brio Leisure, Frodsham

"Awful service. Dining area and bar area full of dirty plates and glasses - staff kept walking past them. staff more bothered about having a chat than serving at the bar, reception or restaurant."

"A very last minute booking. Room was comfortable and clean. Only not getting full marks because - the shower wasn’t draining and the water pressure and heat in the bathroom sink was way too high. It splashed everywhere and the water was too hot too quickly. Mentioned to staff on checkout."

"Car park secure Staff attentive and nothing too much trouble! A lovely building with character "

"We were asked on the first night not to eat in the restaurant as they had two bus trips and it would be noisy and service would be slow. We struggled to get a seat in the bar area, eventually getting a seat at a low table, not ideal for eating at. Service at the bar was very slow, I got my meal eventually, my friend had to ask where his was and was served eventually. Second night was not much better, we did insist on eating in the restaurant and it was a bit more civilised. The bar was very busy and the staff really struggling."

"Reception friendly and helpful. Breakfast really good, would have visited the waffle station, but needed to eat and go. Only negative, still waiting for deposit refund. "

"Extremely friendly staff nice room and bathroom "

"Absolutely awful. I spent 30 minutes in the room before deciding to book a travelodge down the road and left as soon as possible. I’m not a fussy person and can sleep anywhere but this has to be the worst place I’ve stayed, (attempted to stay). The smell was awful. The carpets were disgusting and sticky. Bathroom full of mould and rust. Stains on walls. Pictures on the walls ripped. Genuinely felt the room was a health hazard which is why I decided to leave. The only good thing I can say is the receptionist kindly waited for me to arrive as I didn’t get there until late. Need to contact someone to discuss a refund. Pictures on hotels.com are faked and nothing like the reality. Even the picture of the outside of the hotel is faked. Happy guests lodge? I’m sorry but that should NOT be the name. Please please avoid. Save yourself the trouble and spend a tiny bit more for guaranteed cleanliness and comfort. "

"The room was clean, the Staff were very polite and friendly. Has great transport link, Airport,train station and bus routes"

"We arrived late in the evening and the welcome was a little underwhelming (must have been a long day). The only slight issues with the room were a downlighter hanging from the ceiling and the plug not sealing the bath properly, so we were time limited in the bath before all the water escaped! These were minor issues and not deemed worthy of reporting. Room cleanliness and comfort was very good and slept well. Day 1 breakfast was a bit of a let down, in as much as mugs supplied were all dirty and when we selected plates for the buffet, the first 6 were also dirty. The staff on that day were behaving like school kids and clearly waiting to go home! I did mention the cleanliness as I left. Breakfast day 2 was like we'd walked into a different restaurant. Much more professional and clean cups! Our final advice we gave them on food (we both work in catering) was that they didn’t have any clear allergy information displayed for breakfast. As it is a buffet there are no menus and we were not asked about allergies. During our stay, I managed to lose my room key. I was anticipating an ordeal over it, but quite the opposite. We were assisted by a very friendly gentleman on reception. Also on checkout we were greeted in a very warm welcoming manor. Would have been nice to have had that on arrival! All in all. A good stay. Nothing in life is perfect and despite those few issues, we would happily stay there again. "