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"Staff was excellent. From Jackie to Zulema to Gio.. Cleaning staff was working their butts off . Maintenance maintains a safe building . Old washer and dryer that is always broke and only 1 baggage cart. 1 person gets it and the next person is screwed. Overall my rating is a 8 out of 10"

"Stood there four nights and the room wasn’t clean once I had to go downstairs and asked Man at the desk to clean the room then my key wouldn’t work many times throughout the day then you had guys outside selling drugs wouldn’t stay at this property again"

"I needed this motel room so that I could go to Chicago for business, but for somewhere to sleep at night and spend part of my morning, this place did the trick. I did not have an issue with my room at all and the staff was willing to answer whatever question I had."

"unknown"

"Clean and have a beautiful view of the lake"

"Good location, accessible by public transit and close to downtown landmarks. Free espresso machine in the lobby was a nice touch perfect for an easier riser like us to grab a cup and stroll to millennium park before the crowds set in."

"Hotel is in a good area for walking to places. Walls are paper thin heard sirens all night plus a baby in the other room crying all night. Elevators at one point only one elevator was available for the whole hotel and then only two which made getting to your room very hard. The breakfast and happy hour was good but not clean floors were sticky and tables were dirty all day long. overall it was ok but not worth 300+ a night with elevators not working and it was dirty."

"Great"

"Room had tape on walls didn’t look updated like pictures showed. Then had to spend money when we got that wasn’t expected or mentioned on the website"

"Courteous staff"

"The hotel is clean and in a good location. The bathrooms are spacious and the showers were excellent. The rooms, however, are long, narrow, and cheaply furnished, with awkward closets and water-restricted faucets. The hotel feels designed to cut costs, without passing any savings to guests. Tile floors and walls may be easy to clean, but they do not feel comfortable or upscale. The staff were unfriendly and arrogant. Despite requesting two rooms on the same floor, we were placed on the 5th and...

"Front staff doesn’t really help"

"Decent hotel for the price"

"Excelente ubicación"

"Staff made you feel very welcoming from the front desk and the staff from different areas. Over all everything makes me was to rebook to stay at the Sofitel when I’m visiting the city of Chicago."

"Was decent"

"Great location"

"Everything was amazing"

"Neat historic hotel w/terrific 8th floor pool, sauna, hot tubs, equipment etc. TV’s were dated - we couldn’t hook up Netflix etc, so if you plan to stream, bring a USB stick. Great location in the South Loop."