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"The views were beautiful, but the staff was no help. The line was ridiculously long to get checked in. When we got checked in, they had someone show us how to get to our room and the young gentleman brought us to a stairwell and stated didn’t they tell you the elevators are broken we literally had to walk through construction sites and multi levels just to get to our room. I wrote a complaint to the hotel and got little response. The room was beautiful, but poor customer service to say the...

"Amazing stay, our room was perfect with city/river view! A 10 out 10!"

"Amazing"

"They were kind of rude about us wanting to carry our own luggage. Our “lake view” room we wanted was not lake view. It faced the other building and you could barely see the lake. Having a kid who wanted to swim, they had us on the 25th floor. And came to clean our room, they took all of our towels and gave us one new one for 3 ppl. We had to go find someone to get more towels. And we had to ask twice for more coffee cups. The lady in the gift shop was awesome! Probably the nicest person we ran...

"Great location."

"Got locked in the parking garage two days in a row"

"The view of the hotel was different from what was on the website. There was no toothbrush or toothpaste. We called several times and then went to the lobby to ask. The view of the room was facing the wall. One day there was only coffee in the room, the rest of the days there was none. I did not like this hotel at all and I do not recommend it to anyone."

"An incredible hotel in a gorgeous building. They were very nice about our dogs and we fell in love with Chicago 💙"

"Great breakfast"

"The staff were very helpful. The only thing that would have made the experience better was if they had valet parking."

"The location is perfect for walking and the room was clean"

"Great location ! Staff was helpful, and rooms are cleaned daily. I appreciated the complimentary happy hour and morning breakfast. Overall Great Place!"

"Great view of the lake on the north/west side!"

"Old hotel and rooms. All the outlets in our room were titled and so hard to plug things in them. The outlets near the nightstands on either sides can’t accommodate a charger because they’re stuck on the side of the nightstand between it and the side of the bed. Hairdryer so old and didn’t work. Check in was exactly at 4, they weren’t lenient when I showed up at 2:40."

"Service was unbelievable location location.I think it's the best"

"No incluye parqueo y el parqueo costo 60 USD"

"The hotel is within walking distance to many must-do locations in Chicago (Field Museum, Shedd Aquarium, Adler Planetarium and The Bean). Lots of good good options near by as well. The staff was friendly and efficient. The room was clean upon arrival. The bathroom fan was not working. The main issue was the AC not working. There was not filter in the machine and it was too old/too small to properly cool the room. We had it set to 60 degrees and you wouldn't have known. Not sure if it was...

"The staff was friendly, the hotel was very nice and spacious."