Dear Yondra,Many thanks for sharing your review on Expedia.I am delighted to read you had a great experience at check in.However, I am truly sorry for the misunderstanding regarding your invoice upon check out. Please be assured I will follow up with our Front Office team to ensure this will not happen anymore.I hope to welcome you back soon at the Renaissance Bordeaux !Antoine P.Front Office Manager

Dear Edward,Many thanks for sharing your review on Expedia.I am so thrilled that we managed to turn your trip in France to a great journey ! Thank you so much for your kind words.I hope to welcome you back very soon at the Renaissance Bordeaux !Antoine P.Front Office Manager

Dear Paul,Many thanks for sharing your review on Expedia.I am delighted that you enjoyed your stay with us, and especially the lively food market "Les Halles de Bacalans" right accross the street.I hope to welcome you back soon at the Renaissance Bordeaux !Antoine P.Front Office Manager

Dear Davoud,Many thanks for sharing your review on Expedia.I am delighted to read you enjoyed your stay with us, and especially our location in the vibrant Bassins à Flots neighbourhood, just 10 minutes from the old centre of Bordeaux by tram.I hope to welcome you back soon at the Renaissance Bordeaux !Antoine P.Front Office Manager

Dear Jonathan,Many thanks for sharing your review on Expedia.I am thrilled to read you enjoyed your stay with us, and especially uor Rooftop with our Gina Bar, Gina Restaurant and our heated pool.I am also delighted that you enjoyed the service provided by our associates, as everything we do is aimed at providing our guests with an excellent hotel experience.I hope to welcome you again very soon at the Renaissance Bordeaux !Antoine P.Front Office Manager

Dear Belinda,Many thanks for sharing your review on Expedia.I am so delighted you enjoyed your stay with us, and especially our unique design and architecture, as well as our location in the vibrant Bassins à Flots, just 10 minutes from the old center of Bordeaux by tram.I hope to welcome you back very soon at the Renaissance Bordeaux !Antoine P.Front Office Manager

Dear Alexander,Many thanks for choosing Renaissance Bordeaux Hotel.We are so glad that you enjoyed our location, two steps from la Cité du Vin, Les Halles de Bacalan and ten minutes from the city center thanks to the Tramway. Also we are happy to be able to apply a 40% discount for the parking Interpark to all our guests :) It is such a pleasure to read that you appreciated the comfort of our Galerie Room with its wonderful view of the city too. Many thanks for your compliments !Looking forward to welcoming you again,Best regards,

Dear Alexandra,Many thanks for sharing your review on Expedia.Such a pleasure to read that you enjoyed your stay with us, and especially our comfortable rooms as well as the service delivered by our passionate associates.I hope to see you again soon at the Renaissance Bordeaux !Antoine P.Front Office Manager

Dear Nkpa,Many thanks for sharing your review on Expedia.I am very delighted to read that you enjoyed your stay with us.I am also glad that you enjoyed our location in the lively Bassins à Flots neighborhood, right next to the Wine Museum and only 10 minutes from the city center by tram.I hope to see you again soon at the Renaissance Bordeaux !Antoine P.Front Office Manager

Dear Andy,Many thanks for sharing your review on Hotels.com.I am delighted to read you enjoyed your stay with us, and especially our lively neighborhood, les Bassins à Flots, right next to the Wine museum and the foodcourt "les Halles de Bacalans".The tram station is 5 minutes walking distance from the hotel, and takes you to the city center in 10 minutes, and I am sorry this was a bit too far for you.I have shared your comments with our Director of Engineering who woul also like to offer his sincere apologies. He made sure this was an isolated issue that is corrected moving forward.I hope to see you again soon at the Renaissance Bordeaux !Antoine P.Front Office Manager

Dear John,Many thanks for sharing your review on Expedia.I am truly delighted to read you enjoyed your stay with us.However, I am truly sorry that you felt dining options were limited around the hotel.We are always happy to welcome our guests to our Gina Restaurant on our Rooftop, and our Front Desk associate are always available to make the best recommendations to allow our guests to discover hidden gems.I hope to see you again soon at the Renaissance Bordeaux!Antoine P.Front Office Manager

Dear Frederic,Many thanks for sharing your review on Expedia.I am truly delighted to read you enjoyed your stay with us, and especially our location in the lively "Bassins à Flots" area, just few steps away from the Cité du Vin (wine Museum).I hope to see you again soon at the Renaissance Bordeaux!Antoine P.Front Office Manager

Dear Lynne,Many thanks for sharing your review on Hotels.com.I am truly delighted to read you enjoyed your stay with us, and especially our location in the vibrant "Bassins à Flots" neighborhood, just few minutes away from downtown by tram.Everything we do is aimed at providing our guests with and excellent experience, so I am so glad you enjoyed the service provided by our associates.I hope to see you again soon at the Renaissance Bordeaux!Antoine P.Front Office Manager

Dear Michael, Many thanks for sharing your review on Hotels.com. I am so thrilled to read you had a fantastic stay with us in our brand new hotel. I hope to welcome you back soon at the vibrant Renaissance Bordeaux!

Dear Corrinne, Many thanks for sharing your review on Expedia. I am truly sorry that you stay with us was not 100% up to your expectations, as everything we do is aimed at providing our guests with an excellent hotel experience. There was indeed a water leak in our lobby due to heavy rains. We immediatly took care of this issue that is now corrected moving forward. Our location in the lively "Bassins à Flots" area, right next to the most visited museums of Bordeaux, allows our guests to reach downtown bordeaux in less than 10 minutes with the tramway and I am so sorry that you did not fully enjoy it. I do hope to have another opportunity to welcome you back to turn your next stay into a memorable experience. Please do not hesitate to contact me directly, I will be pleased to take personally care of your stay with us. Antoine P. Front Office Manager

Cher Majid, Merci de nous avoir noté sur Hotels.com. Je suis ravi de voir que vous avez apprécié votre séjour dans notre vibrant Hôtel. A très bientôt !

Cher Raul, Merci de nous avoir noté sur Hotels.com. Je suis heureux de voir que vous avez passé un excellent séjour parmi nous au Renaissance Bordeaux. J'espère avoir l'occasion de vous accueillir très bientôt !

Dear Christopher, Many thanks for sharing your review on Hotels.com. I am so pleased to read that you had a great stay with us and that you love our brand new Hotel ! As you mentioned, our ideal location in the vibrant “Bassins à Flots” area allows our guests to reach Downtown Bordeaux in only few minutes by tramway which is very convenient to discover our "Bordelais" hidden gems. I also so glad that you enjoyed our unique Rooftop. We truly hope to see you again very soon whenever you need another great holidays to escape from the daily routine!

Dear Andrew, Many thanks for rating us on Hotels.com. I am delighted to see that you had an excellent stay with us. I hope to see you again very soon!

Cher Cyriaque,10/10 ! On adore, merci beaucoup !Au plaisir de vous accueillir de nouveau au Renaissance Bordeaux Hôtel,Bien à vous,Gabriel PAYETGuest Experience Supervisor

Cher client,Un grand merci pour les 10/10 !Nous sommes ravis que votre séjour au Renaissance Bordeaux Hôtel ait pleinement répondu à vos attentes.A très bientôt j'espère,Bien à vous,Gabriel PAYETGuest Experience Supervisor

Cher Laurent,Nous vous remercions pour votre commentaire suite à votre séjour au Renaissance Bordeaux Hôtel.Nous avons été ravis de vous accueillir dans le quartier tendance des Bassins à Flot ! Merci pour vos compliments sur le confort de nos chambres, notre petit-déjeuner buffet sur le rooftop de l'hôtel et la gentillesse de notre personnel. Nos femmes de chambre ont également à cœur de prendre soin de votre bien être et je suis navré de lire cette expérience. Soyez assuré que nous veillerons à améliorer la communication de notre équipe.Nous espérons avoir le plaisir de vous accueillir de nouveau !Bien à vous,Gabriel PAYETGuest Experience Supervisor

Cher sebastien,Nous vous remercions d'avoir pris le temps de partager votre expérience du Renaissance Bordeaux Hôtel.Nous sommes navrés de lire un tel commentaire qui ne reflète aucunement le standing pour lequel nous sommes reconnus. Veuillez accepter nos plus sincères excuses pour les désagréments rencontrés.Nous avons partagé votre avis auprès de notre équipe Housekeeping afin d'éviter que cela ne se reproduise. N'hésitez surtout pas à nous faire part de toute anomalie directement sur place, nous aurions été ravis de vous proposer une solution alternative (intervention rapide de notre équipe pour le détartrage du pommeau ou encore un changement de chambre).En ce qui concerne la piscine, nous avons transmis vos remarques à notre service Technique pour vérification de la lumière et de la température. Celle-ci est bien éclairée et chauffée à 28 degrés normalement. Nous sommes désolés pour cet inconvénient.Nous espérons néanmoins avoir le plaisir de vous accueillir de nouveau et de vous délivrer une expérience bien plus agréable. N'hésitez pas à me contacter directement, je me ferai un plaisir de m'occuper de votre arrivée dans les meilleures conditions.Bien à vous,Gabriel PAYEYGuest Experience Supervisor

Bonjour Nicolas,Wow, 10/10, on adore ! Un grand merci pour ce retour encourageant.A très bientôt au Renaissance Bordeaux Hôtel.Bien à vous,Gabriel PAYETGuest Experience Supervisor

Chère Myriem,Un grand merci pour les 10/10 !Nous avons été ravis de vous accueillir au Renaissance Bordeaux Hôtel.A très bientôt,Bien à vous,Gabriel PAYETGuest Experience Supervisor

Estimado Lucas Matias,Thank you so much for sharing your experience about Renaissance Bordeaux Hotel.I am sorry that it did not totally meet your expectations because of the temperature of our swimming pool. This one is normally at 28 degrees; we will double check with our Technical Department to make sure our clients can enjoy it properly.We hope to have the chance to welcome you again for the full Renaissance experience you deserve.Kind regards,Gabriel PAYETGuest Experience Supervisor

Bonjour Aubert,Merci d'avoir pris le temps d'évaluer votre expérience du Renaissance Bordeaux Hôtel. 8/10, on approche le séjour parfait et c'est bien ce que nous recherchons. N'hésitez pas à nous apporter toute recommandation pour que votre séjour vaille 10/10!Au plaisir de vous recevoir de nouveau prochainement,Bien à vous,Gabriel PAYETGuest Experience Supervisor

Chère Cristina,Merci d'avoir évalué le Renaissance Bordeaux Hôtel.Nous sommes ravis que vous ayez globalement apprécié votre séjour parmi nous. N'hésitez pas à nous apporter toute recommandation pour que votre séjour vaille 5/5, votre pleine satisfaction est notre priorité.A bientôt!Bien à vous,Gabriel PAYETGuest Experience Supervisor

Cher Duval,Un grand merci pour les 10/10 sur le Renaissance Bordeaux Hôtel.Vos photos sont magnifiques ! Au plaisir de vous accueillir de nouveau prochainement,Bien à vous,Gabriel PAYETGuest Experience Supervisor

Cher Milhaud,Merci beaucoup ! 10/10, c'est très encourageant. Votre pleine satisfaction nous rend très heureux.A bientôt au Renaissance Bordeaux Hôtel,Bien à vous,Gabriel PAYETGuest Experience Supervisor