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"We enjoyed our stay and the facilities were relaxing. We’ll be back."

"We booked a two-night stay at The Montagu Arms to celebrate our first wedding anniversary, so this was a special occasion for us. I would first like to say that every member of staff we encountered was friendly, welcoming and professional throughout our stay. Unfortunately, the accommodation itself fell well below our expectations. The room we were allocated felt tired, dated and unclean around the edges, with several areas looking grubby and in need of attention. It was also extremely hot, and...

"A/C wasn't working properly and only one lift made. Not the staff's fault, but was less than ideal."

"We had a great stay Staff were really helpful and friendly Some bits in the room could do with a little refresh but still clean. Would definitely recommend them."

"Lounge & restaurant were ok. Room was small & found beds to be too soft kept sliding off on one side. Room had two single beds & we had wanted a queen or king."

"The hotel itself is looking a bit tired but our room was spotless and clean. The staff were so lovely and helpful. The buffet breakfast was hot and tasty. The location is amazing. Fantastic place to stay if u don't want to spend loads of time in the hotel."

"Rooms were spacious, modern and clean. We didn’t use the spa due to only staying one night and the extra charge as booked through Expedia but if book direct, it’s included. Breakfast was £16.95 and worth it. Great choice. Lovely outdoor seating area. Beds comfy. Bathrooms good. Quiet location. All was good."

"Easy access to the City of Southampton, staff very friendly and helpful"

"Very comfortable full king bed, working AC, pool and hot tub, on site bar. What’s not to like? Our window faced the roof over the reception area, but I’m sure it was better than facing the busy road. I works have preferred a stand up shower to a tub/shower (slippery getting in and out)."

"Room was basic, lacked air con although they provided a fan. Good basic room for a one night stay close to cruise terminal"

"Not as advertised! They advertise amenities they don’t have. They told us they would give us a refund when we opted to leave for a clean, safe hotel with the actual amenities we were looking for. 12hrs later we got a message that they were refusing the refund. Basically, they lie to sell rooms and avoid conflict. The room was incredibly hot (we booked a room with AC) and extremely dated. The beds were on an angle and extremely squeaky. The lift was horrendously terrifying but the only option...

"Nice central location. Walking distance to bars and restaurants. Service in the restaurant left a little to be desired."

"Bverry clean and simple place definitely worth it"

"Clean & tidy breakfast really nice staff great "