Het was verschrikkelijk. Heb niet de kamer gekregen die ik geboekt heb. Expedia en het hotel geven elkaar de schuld. Maar waren niet bereid om een passende de oplossing te bieden. Schande, dus niet meer boeken bij Expedia en zeker niet die waardeloze pension!
Absolutely awful room, dark, dingy, I hated it, the window let no light in as it was in a enclosed courtyard at the back, the blinds didn't go up, loads of noise in the night, our room cost £109 it truly was awful. Good points were clean linen & the reception lads were friendly nothing else .......
The place is what it is. Cheap, I did not know that a Pension was basically a hostel.
But honestly, aside from a chemical smell so strong I gagged, a broken 12 inch, TV and AC, it was what it was. A flop.
For a 19 year old backpacker, it would be fine. A bit overpriced, but fine.
The problem was Expedia.
The room shown on the site bore no resemblance to the property. The property was in the same category as 4 star properties.
But to see a room that looked so unlike the pictures was beyond shocking.
Expedia is to blame. This was the worst trip I have EVER booked. A lie from front to back.
Ask Expedia for help and got excuses and zero assistance. In the end I spent an extra 1000 euro to get into a better place.
I ended up paying for two hotels because Expedia lied and did not care.
I would pay twice as much before ever booking through Expedia again.
My online review will have more details. Besides, I doubt this review will see the light of day.
Expedia made my holiday so much worse, so much more expensive than it needed to be.
Da wir in umliegenden Städten keinen Flug fanden, verlängerten wir unseren Urlaub spontan um einen Tag in Málaga. Wegen der Eile und der hohen Preise wählten wir dieses Hotel. Das Zimmer entsprach jedoch nicht den Fotos, und uns war nicht bewusst, dass es nur Gemeinschaftsbäder gab.
Trotz Reinigung waren die Sanitäranlagen wegen der vielen Gäste unsauber. Dass Toiletten direkt in den Duschkabinen stehen, ist unhygienisch – wegen des gestanks konnte ich einmal gar nicht duschen. Zudem war es sehr laut: Wegen schlechter Isolierung, Toilettengängen und feiernden Männergruppen wachten wir nachts mehrmals auf. Auch liefen ständig Gäste halbnackt auf den Fluren herum. Ein weiteres Problem: Manche Fenster liegen direkt gegenüber.
Erst beim Check-out wies uns der Nachtportier nach unserer Kritik darauf hin, dass es auch Zimmer mit eigenem Bad gibt – leider viel zu spät.
I have stayed before modernization of rooms a plus reasonably clean as to be expected with amount of rooms used.
Shared bathrooms get busy at certain times.
But overall good location and prices.
Would be good if staying open all year round
La estancia a sido buena, todo limpísimo, lo de dejar la llave en el hotel, cuando salíamos cómodo pero no te permite tener toda la tranquilidad necesaria para dejar algo de valor, aunque por supuesto, el hotel garantizaba la seguridad... Pero bien todo muy vien
Very good accommodation. Not luxurious, but sufficient. Very clean. There was no hand soap or towels/paper in the toilets, but body soap was available. Friendly service and a short walk to the train station.
Manager of the hotel is an absolute crook. Booked a room for 2 people, they only had a room for 1- manager refuses to acknowledge any fault or refund the difference in price. On top of that rooms are extremely musty.
Worst experience I’ve ever had.
The pictures on the website is far from what you get, it is literally false advertisement.
The walls were full of what I suspect to be bodily fluids, the beds dosnt even have a top mattress which they advertise that they do, which means the Beds are rock hard.
I left within 2 hours of arriving, I would have left sooner if I had another place to go to.
They also take your keys every time that you leave the hotel, even if it’s just to go to eat, buy a soda or whatever. You HAVE to leave the keys with them every time you leave.
So to summarise.
I would personally advise NOT TO BOOK
I have attached some pictures of what I booked, vs what I got
เข้าพัก 4 คืน, สิงหาคม 2025
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Victor
10 ต.ค. 2026
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
No hand soap, no plug in washbasin.
เข้าพัก 4 คืน, ตุลาคม 2026
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Mahsa
14 ส.ค. 2026
ชื่นชอบ: ความสะอาด
Det luktade extremt starkt av rengöringsmedel i rummet, vi fick vädra i flera timmar men svårt att få bort lukten. Det var svårt med parkering utanför boendet och det fanns ingen toalett i rummet, men det framgick inte vid bokningen. Vi fick springa ut till delade toaletter med små barn mitt i natten. Stark röklukt i korridorerna men ingen röklukt i rummet.
เข้าพัก 1 คืน, สิงหาคม 2026
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
Reima-Ville
23 ก.ค. 2023
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Not good
เข้าพัก 7 คืน, กรกฎาคม 2023
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
David
7 ก.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Vriendelijk en behulpzaam personeel. Kleine kamer zonder terras. Netheid is een troef. Enige minpunt is het lawaai s' nachts. Je hoort iedere deur dichtslaan.
I am trying to get a duplicated payment, which was taken from Serramar reception in error and am having IMMENSE dificultirmes trying to have the payment reimbursed.
My messages aren't being answered and am unable to contact the Serramar via telephone.
Extremely well Situated for all amenities. Nipping clean accommodation.
Shops, bars restaurants and rail transport to Malaga and Fuengirola.
Only 10 minute walk to the beach.