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"It’s a beautiful building but the inside is old and the spa is non existent and dirty"

"Love the Portland Guest House, fantastic location for wide choice of restaurants in the town. The place is always spotless and the staff are so friendly. Entry is now via key box system and breakfast has moved over to Continental only. This still offers a good choice of food and drinks. Defo recommend the place."

"Beautiful hotel, super friendly staff, great location🙏"

"clean room, clean property, friendly staff, good breakfast, next to petrol station with grocery store - good location "

"Great location, stayed many time, always great."

"Very nice all round with an amazing breakfast"

"Check in procedure was a bit unusual for me, if I’m honest. It took a couple of phone calls, emails and having to download their app. That said straightforward once you understood it. Paid offsite parking is a block away. Wouldn’t have been ideal if I’d had a suitcase to lug around. Parking and accommodation on separate invoices. I had clocked it not a hotel, but serviced boutique apartments. Location is great. Good choice of eateries close by. All said, now that I know what to expect...

"The rooms were delightful and the food was great. My only complaint is that I left an item in the room and did not hear back from the staff if it was located."

"Love this hopte. Great location and beautiful property with abundant food and social spots on site. "

"Gorgeous, clean room, wonderful premises, and super staff. "

"We visited Cheltenham with our 18 month old to go to a wedding. The building is a beautiful period property but there isn’t a lift, so request a 1st floor room if you have a lot of luggage! Room was beautiful and we had a lovely view of the park. "

"Very understaffed - staff that are employed are expected to do everyone’s job "

"Great location for exploring Cheltenham "

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"Private secure parking for guests only. Hotel in the heart of the Village. "

"Had a great stay. The staff were lovely and helpful. The bathroom shower was a bit funky though. The hotel is conveniently located near the downtown."