Great, nice staff, this is the only strength of this hotel. Dining options are very poor and the prices not worth for the food quality - high prices for a mediocre food.
The breakfast quality is mediocre.
There are a lot of maintenance issues inside the room: i got several electrical problems (much of recharge sockets are out order) and this well documented by travellers, the rooms are pretty old and not well maintained.
Buttom line: this is not 5 stars hotel, other 4 stars hotels much better than SO Sofitel
Really enjoyed our stay as the resort was fairly quiet due to winter season. Staff were always helpful and helped us arrange excursions around the island.
There are no restaurants within waling distance so with pay for the dinner buffet or be prepared to eat out or bring food back to your room.
The location is beautiful. Really peaceful and picturesque. I would recommend that you hire a car because you can get to the highlights of the island better and it’s more cost effective than taxis.
What makes this hotel, in addition to the beautiful grounds and beach, are the staff ! They are so attentive and professional and friendly. Felt really welcome and cared for. The breakfast was varied and tasty and was very good quality. Room service was prompt and the service fee is worth it.
Our room was very spacious. I didn’t go on holiday to watch tv but it would have been nice to have some English entertainment. Outdoor private shower was really nice. The cleaners always did a good job. Wasn’t keep on the outdoor bathtub, but it’s there.
The buggy system to get to and from the car park was excellent.
Gym was clean and adequate.
Finally, the spa was good. I only used the hammam once and I had everything to myself.
Très bel hôtel dans la nature du sud. Si vous recherchez un espace loin de tout c’est vraiment idéal. Mention spéciale à Madame Stefanie et Monsieur Adriano qui ont été très agréable avec nos enfants. Le personnel au restaurant, la réception et les conducteurs de baggy étaient très disponibles et serviables.Mention spéciale aussi à Monsieur Raj et au jeune Ndreesh. On a aimé la plage et la piscine.
Breakfast menu offered a large varied choice to suit lots of tastes and requirements.
Staff were very friendly and accommodating.
Location was good, beach clean quiet and secluded from public access.
Rooms were large with all good working order facilities, modern and comfortable.
Pool large and clean offering beach and sea view.
3 on site restaurants offer buffet, a la carte or bar meals.
Great staff, the So Sofitel brand is consistently good, oh and no late check out charge, always a nice touch not to feel 'fleeced' when the room is most likely unoccupied until long after we"ve left.
Fantastic hotel in every way. Except that we had a major problem with out toilet (did not function - aka bad luck, can happen everywhere) and problem with the towel deliveries…
เข้าพัก 7 คืน, มกราคม 2026
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Corinne
14 ก.พ. 2026
ชื่นชอบ: ความสะอาด
La chambre spacieuse mais le bain dehors n’était pas propre et délabré
Best vacation my wife and I have had hands down. We have traveled the world since we were both young adults and we could not have been happier. Great resort and great people!
Clean room and staff was very accommodating
Things were sometimes delayed due to delivery by carts
เข้าพัก 6 คืน, ธันวาคม 2025
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Fatehali
16 ก.พ. 2026
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Structure vielle qui a besoin de gros tableaux de remises au normes d un 5 étoiles
Équipement de plage et piscine ☹️
Aucun service plage ou piscine, qui elle a besoin d’être repensée totalement
Personnel extrêmement gentil, mais a besoin de formation ( responsabilité de la direction)
Très bel hôtel dans son ensemble mai les chambres ont besoin d’une mise à jour.
Personnel très aimable, super accueil, magnifique propriété avec un très beau parc
Hotel is really nice. Fining was really good. The beach is nice and us posdible to enjoy nice walks and,water activities. Swimming is not easy due to water currents and in done areas a lot of algae
We stayed 3 weeks at this hotel. The facilities are very disabled unfriendly and a struggle for those with mobility issues. Upon entering the prison like gates, you are reliant on golf buggies to get you to reception and your room so if drivers or buggies are lacking, you’re stuck.
Breakfast buffet restaurant is awful. Birds eat off the serving utensils, birds eat the crepes that are pre-prepared and left out for guests. We couldn’t understand why they don’t put covers on all the food. There are bird faeces on the dining seat covers, tables are grotty, the filth is endless. Buffet options are basic for breakfast and dinner. Chefs are awful, the male and female at the front making eggs mock guests and are generally quite rude. One female staff member shouted at juniors whenever she was on shift, it was so unpleasant for a hotel that promotes peace and tranquility. We saw 3 weeks of this and towards the end we did not eat breakfast at their restaurant. We bought food at the supermarket and kept it in the room, far more tasty and less negativity first thing in the morning. It’s also best to pay for a taxi and eat outside the hotel for dinner, there are good restaurants around.
Rooms are filthy. I’m sure housekeepers do their best but they don’t have the right cleaning items. Our shower was covered in mould.
We raised several issues with management but nothing was rectified. Be careful with taxi drivers affiliated with the hotel and have the price written down prior to travel.