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"The staff tried to sell us a timeshare/membership type of program as soon as we checked in. It was a confusing experience with services and items shown we would get with the room but did not. The restaurants and service are amazing. The buffet has flies landing on the food. The room we had for the first two days did not have a bathroom door, the shower leaked water in a large pool that used most of our towels and the tiles in the room were old and in disrepair. The second room we had for two days did have a bathroom door with the same leaking shower and chipped tiles throughout. The reason for two different rooms is because the room we booked was not existent, although it was shown on Expedia. We had to pay more and upgrade to the room we booked. It is a beautiful property but I would not return. "

"Incredible grounds, attentive staff, amazing food. 5 stars all around!"

"I had an amazing stay at this hotel and would highly recommend it to anyone looking for comfort, quality, and great service. From the moment I arrived, the staff made me feel welcome and went above and beyond to ensure everything was perfect throughout my stay. The rooms were spotless, spacious, and beautifully maintained, with attention to detail that really stood out. The bed was extremely comfortable, and all the amenities were top-notch. I also appreciated how quiet and relaxing the atmosphere was—it made it easy to unwind. The location was ideal, close to everything I needed, yet still peaceful. The hotel facilities were excellent, and everything was well organized and clean. What truly made the experience special was the level of customer service. The staff was friendly, professional, and always ready to help with a smile. Overall, a fantastic experience. I will definitely be coming back and recommending this hotel to friends and family."

"Spectacular property, staff, and menu! Nothing to improve on what so ever!! Definitely worth the extra $$ if quality is important to you."

"Beautiful property. Very clean. "

"Such a lovely experience all around. Clean, well kept, lovely staff, plenty of amenities. Butler service was an incredible addition. Though you cannot swim in the ocean, its great to walk along. "

"Ruffo, our beach server, was the best. He made our trip special! Thanks Ruffo!"

"We booked a room for four, but the bedding for the third and fourth guests was an extremely uncomfortable pull-out bed provided without a blanket. It was poor quality and not worth the price. Additionally, we were incorrectly charged for snacks that we never even touched. The beach at this location was unusable; there was no dedicated swimming area, and a black flag was up due to dangerous conditions and jellyfish. Meanwhile, other resorts just 20 minutes away had safe, accessible swimming areas."

"Clean room, very luxurious and the staff was amazing. Was able to swim in the ocean a few times (first time in Cabo)."