Search Hotels Near Basilica of Our Lady of San Juan del Valle, San Juan

"Elevators were not working and had to take stairs to 4th floor with luggage"

"I arrived for check-in around 6:30 p.m. on Friday March 6. There was no one at the front desk so I waited a couple minutes. I rang the bell and still nothing. The maintenance man walked by and called someone on his walkie talkie and told me someone would help me soon. I waited a few more minutes and still nothing. I rang the bell many times and finally a young man came up from behind the door in the front desk area. He looked half asleep. Overall I waited about ten to twelve minutes before anyone helped me check in. Later when I went back downstairs I noticed another customer had the same problem with waiting to check in. I believe that young man was either sleeping or distracted with something else in the back room. Poor customer service."

"Very charming hotel. Closed to many stores and restaurants."

"The breakfast menu was good. The room was not very clean. It needed to vacuum better, and and some trash on the floor. Also when we went to the pool the 1st evening, there were no pool towels, so I asked bathe girl in the front desk and she was very rude and did not look like she wanted to be there."

"No working shower in room, hot breakfast took 45 mins to refill, no internet, check in staff at night was wonderful, morning staff didn’t acknowledge me as I waited at front desk. "

"Great stay"

"Old property"

"Convenient to shopping "

"Good service "