2/10 Terrible
Haywood
16 Oct 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I’m a traveling physician. This has been my favorite hotel in McAllen for years. It has been taken over by new owners. They have complete utter disregard for the needs of their guests. The last two months at this hotel they have not had a hot water. I’ve seen people come to fix the boiler. I’ve been told that the pipes have been switched back-and-forth. All things that are very inconvenient. But the last straw is to be told that is now the policy of the hotel to provide lukewarm water for everybody as advised by their lawyers to prevent lawsuits because somebody Scalded themselves with hot water. The water is not even lukewarm. It is tepid! . Sometimes I’m told that there’s some issue that needs fixing and then other times they tell me that it’s policy of the new owners. All I can say is if you expect to have hot water in your hotel (as anybody would), you should probably find another place to stay. These people are not even apologetic about the situation and are not accommodating at all. obviously, if I knew that there was going to be no hot water as a matter of policy, I would’ve found another place to stay. Stay away !!!
Haywood
Stayed 2 nights in Oct 2025