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Fiesta Resort Central Pacific - All Inclusive

3.5 star property
Travelers unwind in paradise with rejuvenating spa treatments or refreshing dips in four pools while children enjoy the playground at this oceanfront resort

Choose dates to view prices

Fiesta Resort Central Pacific - All Inclusive offers an oceanfront escape with a poolside bar, four international cuisine restaurants, Heliconia Spa treatments, and a black sand beach. The resort provides kids' meals and attentive staff, earning high marks from visitors.

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is ฿6,114
฿6,908 total
includes taxes & fees
5 Feb - 6 Feb

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Ocean View 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Ocean View 2 Double Beds

8.2 out of 10
Very good
(19 reviews)

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Ocean View 1 King Bed

8.8 out of 10
Excellent
(19 reviews)

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Premium bedding
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Accesibility Preference 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Accesibility Preference 2 Double Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 3
  • 2 Double Beds

View all photos for JR Suite Garden View

Premium bedding, down duvets, pillow-top beds, in-room safe

JR Suite Garden View

8.0 out of 10
Very good
(25 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Accesibility Preference 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Accesibility Preference 1 King Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Fiesta 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Fiesta 1 King Bed

8.2 out of 10
Very good
(13 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for JR Suite Pool View

JR Suite Pool View | Premium bedding, down duvets, pillow-top beds, in-room safe

JR Suite Pool View

8.0 out of 10
Very good
(13 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 3
  • 1 Queen Bed and 1 King Bed

View all photos for Family Double Room

Family Double Room | Premium bedding, down duvets, pillow-top beds, in-room safe

Family Double Room

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for JR Honeymoon Suite

JR Honeymoon Suite | Premium bedding, down duvets, pillow-top beds, in-room safe

JR Honeymoon Suite

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Fiesta 2 Doubles

Fiesta 2 Doubles | Premium bedding, down duvets, pillow-top beds, in-room safe

Fiesta 2 Doubles

8.2 out of 10
Very good
(63 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 4
  • 2 Double Beds

View all photos for Fiesta Double

Fiesta Double | Premium bedding, down duvets, pillow-top beds, in-room safe

Fiesta Double

7.6 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 4
  • 2 Double Beds
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About the area

Located in El Roble, Fiesta Resort Central Pacific - All Inclusive is on the beach. Caldera Port and Turu Ba Ri Nature & Adventure Park are worth checking out if an activity is on the agenda, while those looking for area attractions can visit NATUWA, Macaw Conservation Sanctuary and Balneario Las Musas. Take the opportunity to explore the area for outdoor excitement like ecotours.
Visit our El Roble travel guideOpens in a new window
Map
El Roble 23, El Roble, Puntarenas, 5400

What's nearby

  • Playa Boca de Barranca - 1 min drive - 1.1 km
  • Puntarenas Beach - 2 min drive - 0.7 km
  • Playa San Isidro - 2 min drive - 1.5 km
  • Caldera Port - 8 min drive - 8.7 km
  • Puntarenas Pier - 22 min drive - 13.1 km

Getting around

  • San José (SJO-Juan Santamaría Intl.) - 89 min drive

Restaurants

  • ‪Apetito Café - ‬5 min walk
  • ‪Restaurante Chung San - ‬7 min walk
  • ‪Bella's Bar - ‬3 min walk
  • ‪Carniceria Mardy - ‬5 min walk
  • ‪Pollos Macho - ‬4 min walk

About this property

Fiesta Resort Central Pacific - All Inclusive

All-inclusive family-friendly property by the ocean
At Fiesta Resort Central Pacific - All Inclusive, you can look forward to a nightclub, a poolside bar and a terrace. With amenities such as a beachfront location and beach volleyball, this property is the perfect place to soak up the sun. Indulge in a massage, a body treatment and aromatherapy at Heliconia Spa, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Fitness classes are offered at the gym; the property also has a garden, a playground and dry cleaning/laundry services. In addition to car hire on-site and 5 bars, guests can connect to free WiFi in public areas, with a speed of 25+ Mbps.
You'll also enjoy the following perks during your stay:
  • 4 outdoor pools and a children's pool, along with pool umbrellas
  • Free self-parking
  • An outdoor tennis court, beach towels and a lift
  • Beach umbrellas, multilingual staff and massage treatment rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 315 rooms have comforts such as premium bedding and air conditioning, in addition to perks such as safes and WiFi.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Bathrooms with eco-friendly toiletries and hairdryers
  • 37-inch flat-screen TVs with cable channels
  • Free infant beds, coffee/tea makers and heating

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Miniature golf
Football
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

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  • Kids’ pool
7.8 out of 10, Good, 1,000 reviews
The price is ฿5,602
฿6,331 total
includes taxes & fees
11 Feb - 12 Feb
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Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Calypso
  • El Pelicano
  • La Macarela
  • Macondo

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Tennis lessons

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 6,297 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Massage
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Dryer
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 18 October 2023 to 1 January 2027 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional dining fees apply to children 4-12 years old.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Doubletree All Inclusive
Doubletree Hilton Central Pacific All Inclusive
Doubletree Hilton Central Pacific All Inclusive Puntarenas
Fiesta Resort Central Pacific All Inclusive Barranca
Fiesta Resort Central Pacific All Inclusive
Fiesta Central Pacific All Inclusive Barranca
Fiesta Central Pacific All Inclusive
Doubletree By Hilton Central Pacific All Inclusive
Fiesta Resort Central Pacific Barranca
Fiesta Central Pacific Barranca
Fiesta Central Pacific
Hotel Fiesta Resort Central Pacific Barranca
Barranca Fiesta Resort Central Pacific Hotel
Hotel Fiesta Resort Central Pacific
Fiesta Resort Central Pacific All Inclusive
Doubletree By Hilton Central Pacific All Inclusive
Hotel Fiesta Resort Central Pacific - All Inclusive Barranca
Fiesta Resort Central Pacific All Inclusive Barranca
Fiesta Central Pacific All Inclusive Barranca
Barranca Fiesta Resort Central Pacific - All Inclusive Hotel
Hotel Fiesta Resort Central Pacific - All Inclusive
Fiesta Resort Central Pacific - All Inclusive Barranca
Fiesta Resort Central Pacific All Inclusive
Fiesta Central Pacific All Inclusive
Fiesta Resort Central Pacific
Doubletree By Hilton Central Pacific All Inclusive
Fiesta Resort Central Pacific All Inclusive
Fiesta Resort Central Pacific - All Inclusive El Roble

Frequently asked questions

Does Fiesta Resort Central Pacific - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Fiesta Resort Central Pacific - All Inclusive?

As of 16 Jan 2026, prices found for a 1-night stay for 2 adults at Fiesta Resort Central Pacific - All Inclusive on 5 Feb 2026 start from ฿6,113.66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fiesta Resort Central Pacific - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Fiesta Resort Central Pacific - All Inclusive?

Self-parking is free at this property.

What time is check-in at Fiesta Resort Central Pacific - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 3:00 AM.

What time is check-out at Fiesta Resort Central Pacific - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Fiesta Resort Central Pacific - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include mini golf, football, tennis and more.

Where is Fiesta Resort Central Pacific - All Inclusive located?

Nestled on the beach, this El Roble property is within 3 mi (5 km) of Puntarenas Beach, Playa Boca de Barranca and Playa Doña Ana. Playa Chacarita and Playa Angostura are also within 6 miles (10 km).

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Reviews

Fiesta Resort Central Pacific - All Inclusive Reviews

7.8

Good

8.2

Cleanliness

7.8

Amenities

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 465 out of 1127 reviews
Rating 8 - Good. 295 out of 1127 reviews
Rating 6 - Okay. 200 out of 1127 reviews
Rating 4 - Poor. 87 out of 1127 reviews
Rating 2 - Terrible. 80 out of 1127 reviews

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
This was exelente Good service , friendly staff In general I like everything very clean
Stayed 4 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and service
Stayed 1 night in Sep 2025

8/10 Good

Karen

Liked: Cleanliness, amenities
Disliked: Staff & service
The resort and amenities were great. The service was poor and most staff were not welcoming or helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best staff ever! They are so friendly and helpful. The resort itself is beautiful.
Stayed 6 nights in Aug 2025

4/10 Poor

Marco

Liked: Staff & service, amenities
No clear direction on what line to take to check in. The check in process was very long. The place is very crowded. The facilities are nice. Staff is friendly
Stayed 1 night in Sep 2025

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was amazing! The staff was so nice and the whole resort was very clean. Very family friendly plus some couple activities as well. Will definitely be visiting again!
Stayed 7 nights in Apr 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
A lot of areas need repairs, maintenance or replacement, I love this resort due to its location, amenities and facilities just have to improve in order to keep clients interests
Stayed 2 nights in Jul 2025

6/10 Okay

Yanner

Liked: Cleanliness, property conditions & facilities
A lady in kitchen was so rude about to take "tortillas". Other staff personnel was great.
Stayed 1 night in Jul 2025

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. The grounds were beautifully taken care of. Downside, lots of locals partying on beach and day passes.
Stayed 6 nights in May 2025

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort, highly recommend. Very family oriented. Any minor problems were dealt with immediately, great communication by management and staff.
Stayed 5 nights in Apr 2025

8/10 Good

Christionne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time in Costa Rica and staying at this resort for the tail end could have been better. The amount of kids and families there hindered any relaxation i was hoping to get but thats my fault for not staying at an adult only resort. Besides that, the resort was fantastic, the staff was very friendly and encouraged me to practice my Spanish as horrible as it was. If i had a family to bring, i would absolutely bring them back here.
Stayed 2 nights in May 2025

10/10 Excellent

JOHN C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very big hotel with lots of activities great service and great location. Check in SUPER slow even if you have upgrade or special package.
Stayed 2 nights in May 2025

8/10 Good

Barend

Liked: Staff & service, property conditions & facilities
What you'd expect from an all inclusive resort. Food was good.
Stayed 2 nights in Mar 2025

6/10 Okay

Marlene

Disliked: Property conditions & facilities
Great size property however, you can tell the age of the property. Rooms are outdated and the check in and check out process is terrible.
Stayed 1 night in Jun 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday celebration

Good stay....check in was good...no major language barrier....nothing against this hotel..but I would seriously suggest travelers stay in a regular/non resort hotel...you will save tons of $$...just my $0.02. Again, our stay here was good...but way too pricey...this is the only resort West of San Jose...in the Puntarenas area..I would also recommend staying on the Caribbean side of Costa Rica...East of San Jose...the beaches are white and the water is a vibrant blue...on the western side...(which is where this hotel is located)...the beaches are black and the water is dark...can't say I didn't like it...just not something I'm used too...this is caused by active volcanoes in the area....again...nice hotel...but I would look at other options....preferable on the Caribbean side of the county...incredible staff....
Stayed 6 nights in Aug 2025

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities
The hotel is great if you're looking for entertainment, a nice pool, and proximity to the San Jose airport. However, the food wasn't my favorite, it was just okay. It seems like they're cooking for a large number of guests, so the meals lack flavor and don't have enough seasoning.
Stayed 2 nights in Jun 2025

8/10 Good

Mathew Scott

Liked: Cleanliness, staff & service, amenities
The staff was very friendly and helpful. The pols were nice, and the food was pretty good. We would prefer no kids next time we book a trio to somewhere. that was our mistake. The kids weren't bad; we didn't consider the noise when booking our trip.
Stayed 7 nights in Apr 2025

8/10 Good

Heather

Liked: Staff & service
Staff is super friendly. Note - if you are from the US- you will be one of the only US citizens- this resort caters to locals so the language barrier is there. The rooms are very outdated and in need of a renovation so it appears dirty. The drawer fronts fell off, the closet door wouldn’t go on the track, fire alarm half missing- if fire occurred - we wouldn’t know- areas are rusty- due to the elements. If you just want to float in the pool all day- this place is for you. We wished that activities started earlier than 10 pm- but then again we wouldn’t understand the entertainment. We did participate in water aerobics- in Spanish but we could follow along.
Stayed 7 nights in Aug 2025

6/10 Okay

geeta devi

When we first arrived the woman at rhe front desk was not very friendly and helpful...my room toilet was cery dirty and shower wasn't working properly...my son's room the shower wasn't working...my daughter's room, her toilet wasn't working...i called the front desk and it took 20 minutes before someone answered...The cleaning lady for our rooms came late everyday...The restaurant staff were amazing and very friendly...the front desk kept canceling our dinner reservation...the same woman from the first day at check in canceled our reservation and told us to eat at rhe buffet...then she didn't give us a ticket for the next day reservation...too many issues 😉
Stayed 7 nights in Sep 2025

10/10 Excellent

Julio

Liked: Cleanliness, amenities, property conditions & facilities
After reading the reviews I had my doubts about this resort. I must say this place was great. They had plenty of places to eat, multiple pools to cool off and enough Imperial (beer) for everyone. Staff was humble and really nice. Staff spoke english and spanish so communication wasnt a problem. They also have an area to rent cars or excursions so you can visit other areas close to Puntarenas. I have no complaints about this place besides the wait time to check in other than that I would bring family here on my next visit. Pura vida!
Stayed 5 nights in May 2025

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
The property was decent. The rooms need an overhaul. They are old, and the water went out at one point. I will say where this resort thrived was its food. The buffet was fantastic & changed every night so you didn’t get tired of the menu (we stayed 9 days). The restaurants they had within the resort were also solid. We had a car which is certainly preferable as a tourist in Costa Rica. It’s very safe and I wasn’t met with one aggravated local. All love, and willingness to share their culture. The staff was also great. Very accommodating and friendly. The bar closes early and the adult bar also only allows you to order if you have seat, and all of the nights we stayed it was full… so if you don’t get there early you’ll likely be waiting. Overall great experience, I would definitely go back to Costa Rica, the resort was good value.
Stayed 9 nights in Jul 2025

4/10 Poor

Geovanny

the room was derty with hair in the sink , The plugs did not work in the room ,restaurant service regular.
Stayed 2 nights in May 2025

6/10 Okay

david

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Below average facility.

Whilst our stay was not unpleasant, the check in and check out was a shambles, the rooms are like something from a 1970s Days Inn and I did object to queuing in a long line for breakfast - I am paying for a hotel stay and not expecting school dinners. Conversely, apart from the check in and check out teams all the staff were very friendly and helpful and a credit to the hotel. If you plan to stay beware this is an old facility and despite the website rooms are being upgraded, they have a lot of work to do and I suspect the chances of a decent room are very low.
Stayed 3 nights in Jun 2025

6/10 Okay

Katia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel Fiesta Resort Puntarenas is beautiful the pool, amenities, and maintenance are excellent. The bellmen and restaurant staff were very kind. However, reception service and food quality need improvement. I had to complain to get the ocean view room I booked, and communication (like making restaurant reservations) was inconvenient. Thankfully, Angie, the guest service manager, was amazing, she apologized for the issues and supported me through everything. Thanks to her, the experience was much better.
Stayed 2 nights in Apr 2025

6/10 Okay

Kristen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Staff & scenery were the saving grace!

Staff was amazing, food was okay, outdoor areas were beautiful, room…not so much. Mold in a lot of areas, some lights didn’t work, phone didn’t work, hairdryer was broken and the tub was clogged. Not even close to “5 star hotel” status. Wait for a deal and don’t expect luxury and then it’s great!!
Stayed 4 nights in Apr 2025