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"Hotel reception provides wrong information regarding the access to hotel , we travel by tourist bus and bus cannot access area as there is 3.5 metre bridge before we enter the hotel area and we need to use shuttle service from hotel approx 200-300 Metre away 2-3 times to transfer luggage and guests and also reception said they spent 2 hours with us as we have to pay 150 chf non receipt from local police and 150 chf from hotel for such a time spending with our group We stayed 6 rooms minimum...

"Great location, awesome staff. Overall amazing."

"Everything was excellent, check in was a breeze, friendly service everywhere, great breakfast, excellent hotel restaurant, nice room with everything you need."

"Wonderful staff and location "

"Amazing location, view and service. Very impressed. Definitely worth it. "

"Carlo at the front desk was great Great location next to the Duomo. "

"Great location. Had a small problem and staff handled it perfectly. "

"Der gesamte Aufenthalt war wunderbar - von A wie Ankunft bis zu Z wie Zugabfahrt von Lugano Paradiso!"

"Beautiful hotel. Great location. Very friendly and helpful staff. Would definitely go back"

"What a lovely grand hotel. You immediately felt like you were in a palace from another era. Elegant and very special. We thoroughly enjoyed our stay and hope to return soon."

"Good location, less than 10 minutes from Lugano Paradiso train station. Plenty of places to drink, and dine. Nice short walk to the lake. "

"Good location, very close to train station (6-min walk) and ferry (3-4 min walk) Staff is very nice and helpful. I need to catch the train in the morning. The staff helps to open the breakfast line earlier than usual. Plus, there is a variety of breakfast. Room is spacious than expected, clean and neat. Good value of money! "

"Roman was spotless, comfortable bed & pillows. Tea making facilities was sent to our room. Staff very friendly & attentive. Hotel was in perfect position. Would definately recommend."

"Super clean hotel, swiss standard, wonderful rooftop bar with lake como, very happy stay, recommended."