"The location and setting is magnificent, but what made Pioneer so special is the wonderful service by all the staff working under the perfect oversight of Manager Simon. Our tent butler, Juma, was a special delight. The nightly dining under the stars was so special and the meals were excellent. We recommend it to anyone wanting a tented experience with great comfort and pampering."
"The location and setting is magnificent, but what made Pioneer so special is the wonderful service by all the staff working under the perfect oversight of Manager Simon. Our tent butler, Juma, was a special delight. The nightly dining under the stars was so special and the meals were excellent. We recommend it to anyone wanting a tented experience with great comfort and pampering."
"The staff went over and above to make this a unique experience. Our butler Ali was superb, Gideon who cleaned our room is out of this world. Folds your shirts and makes the bed twice a day. The young chef made meals that were consistently tasty. Rashid the Camp manager was a charm and excellent host. Highly recommend this place. "
"The staff went over and above to make this a unique experience. Our butler Ali was superb, Gideon who cleaned our room is out of this world. Folds your shirts and makes the bed twice a day. The young chef made meals that were consistently tasty. Rashid the Camp manager was a charm and excellent host. Highly recommend this place. "
"Pour les amoureux de l'aventure c'est l'emplacement idéal, un acceuil tres chaleureux, un personel très gentil, un chef cuisinier superbe, les tentes sont très bien équipées, en milieux de la nuit on entend les rugissements des lions, c'est une aventure agréable."
"Pour les amoureux de l'aventure c'est l'emplacement idéal, un acceuil tres chaleureux, un personel très gentil, un chef cuisinier superbe, les tentes sont très bien équipées, en milieux de la nuit on entend les rugissements des lions, c'est une aventure agréable."
"I’ve never thought such service exists. The place, the stuff , the hotel itself were incredible. Safari was so exciting. The camp you live in is like my dream house I would like to take with me everywhere. I never forget the kindness of the stuff."
"I’ve never thought such service exists. The place, the stuff , the hotel itself were incredible. Safari was so exciting. The camp you live in is like my dream house I would like to take with me everywhere. I never forget the kindness of the stuff."
"We had the most enjoyable and welcoming stay at this luxury safari lodge. The service from all the staff was exceptional especially from Maximillan and the food was delicious. The tent was so spacious and had very comfortable beds. Also our safari driver (John) was excellent. When we come back to the Serengeti we will definitely stay at this lodge again. "
"We had the most enjoyable and welcoming stay at this luxury safari lodge. The service from all the staff was exceptional especially from Maximillan and the food was delicious. The tent was so spacious and had very comfortable beds. Also our safari driver (John) was excellent. When we come back to the Serengeti we will definitely stay at this lodge again. "
"The Malakai is essentially brand new, beautifully designed, tastefully decorated and kept in impeccable condition by the staff. I cannot say enough good things about the people that work there – led by Alex at the front desk and his team, they were very polite, overly attentive to all my needs and they provided superior service. Simply stated, there was nothing they could have done to make me more comfortable. In the evenings around dark, they secured my tent, and in the mornings, they opened...
"The Malakai is essentially brand new, beautifully designed, tastefully decorated and kept in impeccable condition by the staff. I cannot say enough good things about the people that work there – led by Alex at the front desk and his team, they were very polite, overly attentive to all my needs and they provided superior service. Simply stated, there was nothing they could have done to make me more comfortable. In the evenings around dark, they secured my tent, and in the mornings, they opened...
"We stayed 2 nights and were treated like royalty. The staff were all nice and friendly and attentive to our every need. I would say here again and would recommend it to anyone. The grounds are absolutely beautiful. Loved the monkeys in the morning."
"We stayed 2 nights and were treated like royalty. The staff were all nice and friendly and attentive to our every need. I would say here again and would recommend it to anyone. The grounds are absolutely beautiful. Loved the monkeys in the morning."
"1. The local Africans that work here are great - they were amazing guys that made my brief stay here tolerable. Thank you guys - you know I appreciated all you did.
2. Location - You're literally in the middle of the wild plains of the Serengeti - One night, several hyenas slept just outside my tent - little nerve racking, but that's the wild for you. 3. Service - The VIP tent was good but the food and service was outstanding considering where you are!!
Here are the problems:
1. Kananga is a...
"1. The local Africans that work here are great - they were amazing guys that made my brief stay here tolerable. Thank you guys - you know I appreciated all you did.
2. Location - You're literally in the middle of the wild plains of the Serengeti - One night, several hyenas slept just outside my tent - little nerve racking, but that's the wild for you. 3. Service - The VIP tent was good but the food and service was outstanding considering where you are!!
Here are the problems:
1. Kananga is a...
"Overpriced substandard facilities. Freezing cold bedroom. Ugly architecture, dark and dingy. Dirty dark and cold bathroom. Window stained with dead bugs and dust. No heaters to compensate. Very depressing. No hot water. We were forced to to ask them to boil water and put it into buckets in order to wash ourselves by using an empty margarine container. Unheard of when we have paid £900 to be in this tacky facility worthy of a YMCA student accommodation Location of the property is very bad....
"Overpriced substandard facilities. Freezing cold bedroom. Ugly architecture, dark and dingy. Dirty dark and cold bathroom. Window stained with dead bugs and dust. No heaters to compensate. Very depressing. No hot water. We were forced to to ask them to boil water and put it into buckets in order to wash ourselves by using an empty margarine container. Unheard of when we have paid £900 to be in this tacky facility worthy of a YMCA student accommodation Location of the property is very bad....
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"This trip to the Serengeti was truly a bucket-list experience, the kind that creates core memories and this luxury camp made it even more special than I could have imagined.I traveled with my kids, and from the moment we arrived, we felt completely at home. The camp itself is spotless, superbly maintained, and incredibly comfortable. One detail that really stood out was the hot water bottle tucked into the sheets at night ,such a thoughtful touch that made the evenings cozy and unforgettable.
But the true gems of this camp are the people. Every single staff member was exceptional, from the talented chef to the Maasai tribesmen who safely escorted us to our tent at night. A very special mention goes to Paolo and Agnes, my kids absolutely adored them and couldn’t get enough of their company. Their warmth, kindness, and genuine care made our stay magical.
My only regret is that we stayed just two nights ,it was nowhere near enough.
I give this camp 5 stars without hesitation, and for the staff… 1,000 stars ⭐️. This is a place that stays with you long after you leave."
"Unfortunately, our experience with this place started off as a nightmare. We emailed them more than 45 days in advance to confirm payment of the park fees for two people and received no response. As our arrival date got closer, we had to repeatedly email and call just to get basic information.When we tried to confirm airport pickup, the staff became overly aggressive about selling us their game drive package. We clearly explained that we already had some activities booked and would decide after arriving, but they refused to budge. It felt as though if we didn’t book their game drive, we would not receive airport transportation. Their main focus seemed to be getting money rather than providing service.
We were repeatedly told that card payments “didn’t work” and that only cash was accepted, which raised serious concerns. We were nearly charged for the same things twice, so please be very careful. The main individuals involved in these issues were Emmanuel and Patrick. I was forced to wire money for park fees, transportation, and airport pickup. Despite tipping, the service noticeably declined after our stay, especially when it came to attitudes around tips.
On a positive note, the manager, Ajy, was very helpful. When I called him about an hour before landing, he stepped in and ensured we at least had transportation to the hotel, which we truly appreciated. The food was good, and the chef was very accommodating with my husband’s dietary preferences."
"Excellent stay. Mosses and the entire Melia Serengeti staff were nice, friendly, accommodating and warm. They went above and beyond to make sure we felt like home during our stay. Would recommend staying here. :)"
"We truly had one of our best travel experiences ever.
From the moment we arrived, we were warmly welcomed with singing and dancing, which immediately made us feel special. The entire staff was incredibly friendly—more like family than hotel staff. The location itself is stunning, with breathtaking views of the Serengeti.
The resort facilities are top-notch. The tents are beautifully decorated and furnished, offering comfort while blending perfectly with the natural surroundings. We had amazing close encounters with zebras just outside our tents, and at night, we could hear lions roaring nearby—an unforgettable and thrilling experience.
Ommairi, the manager, was outstanding and ensured everything ran smoothly. Our safari guide, Steven, was fantastic—knowledgeable, friendly, and a true expert in wildlife. His open safari vehicle was especially perfect for photography, giving us clear, unobstructed views.
We were sent off with more singing and dancing, which was a lovely and emotional farewell.
The only thing we would recommend adding is a small air heater for the very cold nights and early mornings in July. Aside from that, everything was truly exceptional."