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"We loved our stay at the best western Novato. The staff was so helpful and friendly. Kim helped us out by giving us an early check in and making sure all our guests were taken care of. We also loved the hot tub and gathering around the fire pit in the evening. I would definitely come back.. and the beds were really comfortable."

"I needed to cancel my reservation -- because my wife became ill -- and started calling the hotel three days in advance. No one answered the phone. In fact, I called at least ten times a day for three days and no one ever answered the phone! Finally, on the morning of the check in, I drove over to the hotel and literally walked into the reception desk area, encountered the manager, explained my dilemma and asked him to help me with my now three-days old request to cancel the reservation. He...

"Very nice hotel in a great location. Room was extremely nice. Great value for the amazing price we got on this room."

"Very clean. Perfect."

"We booked this hotel partially because it said it had a hot tub; however, the hot tub was empty and not in operation. Additionally, the pool was not heated and much too cold to use."

"Excellent hotel, great rooms, great parking, friendly staff, would totally recommend"

"Great location."

"My favorite hotel…I stay here at least 2x a year."

"Thank you!"

"A very sweet little place to stay for a night or two. Really nice staff. Cute building tucked into the trees. Feels like the best old fashioned motel."

"Lovely room, well and modern designed. Quiet. Clean place. Helpful staff."

"Clean, Staff was very helpful. Great location. Farmers market and shops across from the parking lot. 30-40 min uber from the San Francisco piers. Fabulous stay!"

"Clean room"