Located in Bad Gastein, Residence AlpenHeart is in the mountains. Gastein Ski Resort and Felsentherme Spa are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bad Gastein Waterfall and Gastein Vapor Bath. Travelling with kids? Consider Molltaler Gletscher and Wasserspielepark Fallbach. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as sledging and snowshoeing.
Transformed family-friendly hotel in the mountains, renovated in 2016
You can look forward to a terrace, a coffee shop/cafe and a playground at Residence AlpenHeart. Skiers and snowboarders can spend time on the slopes at this hotel, which offers downhill skiing and ski storage. For some rest and relaxation, visit the sauna or the hot tub. The on-site restaurant offers breakfast and dinner. An arcade/games room, a fireplace in reception and a gym are available to all guests.
Other perks include:
Free self-parking
A local area shuttle, express check-out and express check-in
A front desk safe, a billiards/pool table and tour/ticket information
Room features
All guest rooms at Residence AlpenHeart have amenities, such as safes.
More conveniences in all rooms include:
Bathrooms with baths or showers and free toiletries
Flat-screen TVs with cable channels
Electric kettles, heating and daily housekeeping
Languages
Czech, English, German, Slovak
Property amenities
Parking and transport
Area shuttle (surcharge)
Free self parking on site
Limited on-site parking
Food and drink
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli
Things to do
Arcade/game room
Billiards/pool table
Downhill skiing
Free children's club
Gym
Playground
Ski storage
Spa tub
TV in common areas
Family friendly
Arcade/game room
Free children's club
Playground
Snack bar/deli
Conveniences
Limited-hour front desk
Luggage storage
Safe at front desk
Vending machine
Guest services
Concierge services
Daily housekeeping
Multilingual staff
Tour and ticket assistance
Outdoors
In the mountains
Terrace
Spa
Sauna
Spa open daily
Spa tub
Accessibility
No lift
More
2 floors
Building
Fireplace in lobby
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Slippers
Towels
Entertainment
Flat-screen TV with cable channels
Food and drink
Electric kettle
Limited room service
More
Desk
Heating
Safe
Policies
Check-in
Check-in start time: 2 PM; check-in end time: 8 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18
Check-out
Check-out before 10:30 AM
Late check-out subject to availability
Express check-out available
Special check-in instructions
The front desk is open daily from 8 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner. Dinner service ends at 8 PM.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals welcome)
Children and extra beds
Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 20.0 per night.
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
A tax is imposed by the city: EUR 3.00 per person, per night
Tourism fee: EUR 1.10 per person, per stay
We have included all charges provided to us by the property.
Optional extras
Rollaway bed fee: EUR 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have any lifts
Only registered guests are allowed in the guestrooms
Guests under 3 years old are not allowed in the spa, and guests under 15 years old are only allowed with adult supervision
Property is also known as
Residence AlpenHeart Hotel Bad Gastein
Residence AlpenHeart Hotel
Residence AlpenHeart Bad Gastein
Residence AlpenHeart Hotel
Residence AlpenHeart Bad Gastein
Residence AlpenHeart Hotel Bad Gastein
Frequently asked questions
Is Residence AlpenHeart pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Residence AlpenHeart?
Self-parking is free at this property.
What time is check-in at Residence AlpenHeart?
Check-in start time: 2 PM; check-in end time: 8 PM. Late check-in is available during limited hours.
What time is check-out at Residence AlpenHeart?
Checkout is at 10:30 AM.
Where is Residence AlpenHeart located?
Located near the slopes, this Bad Gastein hotel is situated in the mountains, within a 15-minute walk of Gastein Ski Resort and Bad Gastein Waterfall, and is convenient for winter sports, such as cross-country skiing and skiing lessons. Stubnerkogel Cable Car and Felsentherme Spa are also within 15 minutes. Bad Gastein Station is 11 minutes by foot.
Residence AlpenHeart Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 5 out of 19 reviews" "
10 - Excellent
5
Rating 8 - Good. 7 out of 19 reviews" "
8 - Good
7
Rating 6 - Okay. 5 out of 19 reviews" "
6 - Okay
5
Rating 4 - Poor. 1 out of 19 reviews" "
4 - Poor
1
Rating 2 - Terrible. 1 out of 19 reviews" "
2 - Terrible
1
8.0/10
Cleanliness
7.6/10
Staff & service
10/10
Amenities
7.0/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
10/10 Excellent
Mv
Travelled with family
16 Feb 2024
Liked: Cleanliness, staff & service
Lobel
Quant old.school lodge ideal for a ski trip.
Mv
Stayed 2 nights in Feb 2024
6/10 Okay
Gary
6 Jan 2024
Liked: Cleanliness
Overnight in The Residence Alpenheart
We stayed overnight at the hotel whilst waiting for guests to vacate our apartment. The hotel was self check in, a folder with name and room number was left at reception. The room was clean and had coffee/tea facilities. It also had a seating area with a tv mounted on a wall bracket but not very well so if you were sitting on the sofa or sitting on the bed the tv would swing around but not enough to get a good view!
The bathroom radiator didn’t work so an electric fire was in the bathroom! Water/electricity! Suffice to say we didn’t use this. There was a sign saying the bar was open from 3-10pm alas this was not so!
Breakfast this morning however was very good with hot and cold buffet. Overall it was ok for an overnight stay but wouldn’t want to stay for a week.
Very good clean hotel, the room was excellent, great view of the lake, very comfortable, the only down side is, if you arrive late like we did there isn’t any clear instructions on how to access the hotel.
David
Stayed 1 night in Jan 2019
6/10 Okay
Andreas
Travelled with family
10 Sep 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Andreas
Stayed 1 night in Aug 2023
6/10 Okay
Gabi
Travelled with family
19 Dec 2022
Liked: Cleanliness, staff & service
Gabi
Stayed 1 night in Dec 2022
6/10 Okay
Linda
31 Jul 2022
Liked: Staff & service
Ett hotell som har det man behöver: bra säng, parkering, ok frukost
Preis-Leistung ausgezeichnet
Im Zimmer sind ein paar Schrammen an den Wänden und im Badezimmer fehlt es an Abstellflächen bzw sind das WC und das Waschbecken wie siamesische Zwillinge montiert.