"Rooms are fine. This is a budget hotel in an area void of other options. Issue with check in. They had trouble locating the pre-paid hotels.com booking. Employee and manager made us pay for a room and only after it was processed and paid, that they located the other room. They refused to cancel the room that they made us pay citing there were other active reservations and that they have a 24 cancelation policy. Well, I had checked in one day earlier than the rest of the group with the other 3 rooms. I had asked the front desk employee to make sure there are no other reservations other than the 3 pre-paid rooms. He said we are all set. Then found out next day during check in that we were not. Wasted more than an hour at the front desk to try to sort this out, and the manager and the clerk couldn't and wouldn't help. They were more interested in talking over me than to listen and to help."
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