8/10
The room, location, and concierge staff were great and befitting a 5 star hotel. The business lounge and staffing was offensive. Staff was not helpful and had a room monitor presence. For example, if they ran out of one of the standard sodas, there was no offer to get any more unless you asked. Then, you were not allowed to leave the room with an open can of soda. There was no ice in the VIP lounge, but you could leave the lounge and go to the gym to the ice machine to get your own ice. That was in the basement. The other downside was the towel situation. The towels were worn and frayed. Other than these two issues, we really enjoyed the staff, the hotel, the room, and the location.
Clifford
เข้าพัก 4 คืน, กรกฎาคม 2025
