I recently stayed at Elia Ermou Hotel and had a mostly wonderful experience. The hotel itself is clean, stylish, and well-located. Check-in and check-out were smooth and pleasant, thanks to the professional and welcoming reception staff. The bell boys were also fantastic, always polite, attentive, and helpful with luggage and directions.
Most of the staff were welcoming and helpful, especially housekeeping and some of the restaurant administrators. However, I did have a negative experience with one of the concierges, I believe her name was Zoe. She was short, with very long black curly hair, and unfortunately came across as aggressive and unprofessional, which was disappointing given the otherwise high standard of service.
I also want to mention an issue with the one of the hostess at the restaurant. While some of the restaurant staff especially the hostess were great, the one particular hostess was rather blunt and unwelcoming. This made the dining experience less enjoyable than expected.
Despite these issues, I still think the hotel offers great value, it felt warm, welcoming, and generous, unlike some other places that often come across as overly commercial or greedy. The atmosphere was relaxed yet elegant, and you truly get the sense that the hotel and most of the team works hard to provide a positive guest experience. With better consistency in staff training, especially for guest-facing roles, the hotel could easily reach a five-star level of service!