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"We have stayed here 4 times for overnight stops. Everything is lovely and clean, staff, for the most part are pleasant and professional - I say for the most part - on our latest visit, we ordered a wine spritzer and specified soda, not lemonade and a half pint of pepsi. We got a spritzer with lemonade and a full pint of pepsi but it was soon sorted. We have had 4 different rooms out of the 5 that there are, and only one of them was what I would class as too small even for a standard...

"Lovely old Inn with nice rooms. Good evening menu. Really enjoyed every meal. Staff friendly and helpful. Good location for exploring the Cotswolds. Only downside antiquated feeble shower."

"The staff were extremely helpful when we suffered a bad experience with our food on our first night's stay. Stick to the basic meals on the menu, like the burgers and fish and chips! We booked a bed, breakfast and evening meal deal for 2 nights, to celebrate our wedding anniversary, but, on reflection, should have booked everything separately, because we would be over £100 better off!! Apart from being placed at the worst, and least private, table in the restaurant, we only had a limited menu...

"Great place, we stayed one night right off Cotswold walk. Room clean, new, staff warm and friendly, food, good. It was a good stay."

"The carpets in the inn were filthy when walking up to the rooms! The beds were super squeaky and the room got super warm at night. We asked for a fan and were given one that doesn't work. Sleeping was almost impossible for me. The en suite bathroom we had in the double room did not only not have a latch, but the door also somehow swung and was overall very inconvenient - not ideal if you're travelling with someone who's not your partner. The staff was probably the best part - super friendly and...

"A really lovely hotel and the staff were all so friendly and attentive through our stay We did a spa morning whilst there and the massage was really good Also the restaurant was great with delicious food and a great setting especially sitting outside in the nice weather"

"Disappointing stay raised with the manager but no meaningful resolution. The staff were friendly and the room had some positives, including clean linen, a good-sized TV and convenient parking, but unfortunately the overall experience was very poor. The hotel felt in need of a thorough clean and better maintenance. There was thick dust on ledges and surfaces, smeared glass, sticky breakfast tables, dusty artificial plants and noticeable limescale in the bathroom. The extractor fan did not work,...

"A phenomenal hotel, run by a fabulous team, and the young serving staff were incredible. This hotel truly is a gem, with a fabulous restaurant, and beautiful grounds to hang out, chat and have a drink. Blissfully quiet at night"

"Comfortable and well equipped room with air conditioning a particular benefit during the heat wave! Overall quality of service and food did not match the price level which was expensive for what was provided. In particular the additional charge for certain breakfast items, even though on a bed & breakfast rate was excessive. Service, though, was excellent including finding and keeping items we inadvertently left in the hotel room."

"Nice sized room and bathroom. Access and parking was easy. Pubs close by for a drink and dinner."

"Ample parking, lovely beer garden, quite a lot of road noise in our room but traffic did reduce later, room was hot but we were in the middle of a heatwave."

"The Malvern is a hotel run around a health club and spa. The best feature is its restaurant which is modern and serves good food. The spa itself has a nice and warm indoor / outdoor pool but the facilities are dated and tired. The rooms are very tired, think 1970’s travelodge, and in desperate need of an upgrade. Staff pleasant."

"The room we stayed was very clean and lovely setting ,the breakfast was amazing and staff were very helpful and polite already place to stay."

"Hopefully when finished will be nice"

"Great stay in a lovely hotel. The owner was charming, friendly and fun and gave an excellent display of first class customer service. The food in the restaurant was excellent. We left too early for breakfast so they made up packed breakfasts for us too. Some of the alcoholic drinks in the mini bar are free too! Bed was comfortable and the facilities were clean, tidy, modern and well kept. Parking right outside too."

"We thought the breakfast buffet choices were limited, however the cooked breakfast was hot and plentiful. The staff were very efficient. Dinner was most enjoyable in a lovely dining room and the bar service was very good. Upon arrival we were given a room upgrade with a four poster bed, this was a lovely surprise. Parking was onsite without additional charge. If you are planning on walking the Malvern Hills this Hotel is in the perfect location."

"Beautiful location and grounds. Hotel is full of character and well apportioned. Excellent food too."