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Reviews of Leonardo Plaza Ashdod

4 out of 5
Leonardo Plaza Ashdod
HaYam HaTichon Blvd, Ashdod

Reviews

7.0

Good

Rating 10 - Excellent. 53 out of 174 reviews" "
Rating 8 - Good. 44 out of 174 reviews" "
Rating 6 - Okay. 29 out of 174 reviews" "
Rating 4 - Poor. 18 out of 174 reviews" "
Rating 2 - Terrible. 30 out of 174 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Geoffrey

Stayed 4 nights in Apr 2024
Response from Leonardo plaza Ashdod on 28 May 2024
Thank you very much for choosing to stay at the Leonardo Plaza Hotel Ashdod and for taking the time to fill in the feedback.We will be happy to see you again among our guests and host with love!

10/10 Excellent

terri

Stayed 1 night in Apr 2024
Response from Leonardo plaza Ashdod on 27 Apr 2024
Thank you very much for choosing to stay at the Leonardo Plaza Hotel Ashdod and for taking the time to fill in the feedback.We will be happy to see you again among our guests and host with love!

2/10 Terrible

Asher

Disliked: Staff & service
Nothing unique about the hotel
Stayed 14 nights in Jan 2024
Response from Leonardo plaza Ashdod on 18 Feb 2024
Thank you very much for choosing to stay at the Leonardo Plaza Hotel Ashdod and for taking the time to fill in the feedback.We apologize for the inconvenience caused to youYour comments have been forwarded to the relevant people.We will be happy to see you again among our guestsAll the best,Eti alufer Guest relations manager.

10/10 Excellent

Mo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
located at the southern end of the sea front, a quiet area, so more peaceful, grand breakfast, clean and updated room.
Stayed 1 night in Aug 2023

8/10 Good

roger

Stayed 1 night in Aug 2023

4/10 Poor

Eyal

Liked: Property conditions & facilities
Disliked: Staff & service
To start off I was very disappointed with the parking situation. (this hotel has weddings few times a week and a lot of guests comes and goes to the pool , to the wedding etc. they are NOT a guests of the hotel and take up all parking spaces which leave us the hotel guests no parking and we have to walk a lot and Parkette or very far away! I’ve had my elderly mother with me and it was a nightmare! Check in and check out was SO long and for no reason. Lastly they gave me a room without balcony when I specifically asked for one. I will not stay there again. 😏
Stayed 4 nights in Aug 2023

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs! The management made us feel like we were the problem. We waited half a day for them to change our room. All the while trying to avoid us. I asked for compensation for the problem and was denied. We were treated terrible. I even twice caught the bed bugs put them in a bag to show them because they said they didn’t have them. My husband has bites all over him. Our room was a executive room and paid good money for it. I feel sorry for the next person who stays in that room. AVOID AT ALL COST!
Stayed 2 nights in Aug 2023

10/10 Excellent

Avichai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023

10/10 Excellent

Alain, Rhode Saint Genese

Stayed 5 nights in Jul 2023

4/10 Poor

Irina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 5 nights in May 2023

6/10 Okay

Joseph

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is not maintained well. Breakfast was mediocre.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
US Traveler
Clean and Nice Hotel Staff is very polite and friendly Nice morning buffet
Stayed 2 nights in Apr 2023
Response from Liron on 19 Apr 2023
Thank you for your review Hope to see you again.

6/10 Okay

Marcelle, Brooklyn

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities
Room was not clean… bathrooms dirty Beds dirty not only in my room but all our reservations had problems with cleanliness… found a spider in bed and slept on a chair …
Stayed 2 nights in Feb 2023
Response from Liron on 3 Apr 2023
thank you for the feedback , your comments have been forwarded to the relevant authorities .

8/10 Good

Nissim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

ilene

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
I was charged for an extra guest when there were only 2 Extra $102 Front desk not helpful No response from hotels.com
Stayed 1 night in Oct 2022

10/10 Excellent

Yedidya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent presentation of the breakfast
Stayed 1 night in Oct 2022

8/10 Good

Hava

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was mean and unresponsive.
Stayed 1 night in Sep 2022

10/10 Excellent

nissim

Stayed 2 nights in Sep 2022

10/10 Excellent

alain saul, Cote saint luc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your excellent service. We really enjoyed our stay.
Stayed 1 night in Jul 2022

4/10 Poor

Behrouz

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
around pool area was dirty with cigart butt and emptiy bottles dirty chairs
Stayed 7 nights in May 2022

2/10 Terrible

Sharon

Stayed 1 night in May 2022

4/10 Poor

philippe, montreal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Le service aux chambres est inadéquats et expéditif . Le service de restauration est très moyen avec toujours les mêmes plats , pas très savoureux … beaucoup beaucoup de mariages et fêtes qui rends l’endroit bruyant et impersonnel . Piscine non fonctionnelle en mars . Très cher pour la qualité offerte . A déconseiller …
Stayed 6 nights in Feb 2022

8/10 Good

Raisa

Liked: Staff & service, amenities, property conditions & facilities
People working in this hotel were very professional
Stayed 8 nights in Feb 2022

10/10 Excellent

HUGO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Isaac

Stayed for 1 night - Sept 9, 2021 - at Fattal chain hotel in Ashdod Israel. Reserved and paid for thru Expedia. Following departure and without notification, Fattal charged the full amount - already paid - to my credit card.
Stayed 1 night in Sep 2021

2/10 Terrible

Rima, Cary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 11 dais.The room was in very bad condition, bugs, dirty towels. Swimming pool was opened for local people so it was crowded and overloaded all the time. Breakfast also was not so good as it was two yeas ago.
Stayed 10 nights in Sep 2021
Response from Vianit on 7 Oct 2021
Dear Rima, Thank you for your feedback. Your comments have been forwarded to the relevant authorities. Best regards, Vianit Kadir Reputation manager - Leonardo Plaza Ashdod.

8/10 Good

Shiraz

Liked: Cleanliness, property conditions & facilities, room comfort
מומלץ ביותר- חדר עם מרפסת ונוף לים
בגדול נהננו מהמלון... מרחק הליכה 5 דקות מהים ויש חניה בשפע (במקסימום אם יש עומס בחניה אז במקרה הכי גרוע מחנים במרחק 3 דק הליכה). הדבר היחידי שהפריע לנו זה שלא מחליפים מגבות ונייר טואלט בסידור חדרים וגם אחרי שהתקשרנו לקבלה לבקש לא שלחו לנו ושניסינו להתקשר שוב לא היה בכלל מענה! רק אחרי שהגענו פיזית לקבלה והיה שם במקרה עובד משק, שלחו מייד אך פחות ממה שביקשנו (יצא לי לשמוע עוד כמה אורחים מתלוננים בקבלה שלא משאירים להם מגבות..כך שנראה שקיים חוסר במלון)
Stayed 2 nights in Sep 2021
Response from Vianit on 7 Oct 2021
Dear Shiraz, Thank you for your feedback. Your comments have been forwarded to the relevant authorities. We will be glad to see you between our guests in the future. Best regards, Vianit kadir Reputation manager - Leonardo Plaza Ashdod.

8/10 Good

AVI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception desk was just fine. The dining room was a little crowded. The bathroom gets a low score after mold stains and an unclean bath were seen. The pool was very crowded due to the fact that a quarter of the area was occupied by a sukkah that was dismantled lazily, several days after the end of the Sukkot holiday. Beyond that the stay, the service, the food, were welcoming and everything was in good spirits. At check out we were required to pay for a drink we did not consume, a brief inquiry freed us from payment, we need to refresh procedures on how to make sure that the room is indeed registered for the same guest.
Stayed 1 night in Sep 2021
Response from Vianit on 7 Oct 2021
Dear Avi, Thank you for your feedback. Your comments have been forwarded to the relevant authorities. We will be glad to see you between our guests in the future. Best regards, Vianit Kadir Reputation Manager - Leonardo Plaza Ashdod.

6/10 Okay

Avi

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2021
Response from Vianit on 12 Sep 2021
Dear Avi, thank you for the feedback. Best regards, Vianit Kadir Reputation manager - Leonardo Plaza Ashdod

8/10 Good

Michael

Stayed 1 night in Sep 2021
Response from Vianit on 19 Sep 2021
Dear Michael, Thank you for the feedback. Best regards, Vianit Kadir Reputation manager - Leonardo Plaza Ashdod.

2/10 Terrible

Nuno

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Roni on 12 Sep 2021
Dear Nuno, Thank you for taking the time to give us feedback about your stay. Our goal is to provide the highest level of service to our guests, and make sure their stay here is comfortable and relaxing as possible. We sorry you were not totally satisfied with your service. We are committed to serving the needs of our guests and your comments offers valuable feedback. We are constantly looking to improve our service. We hope you enjoyed other aspects of our hotel . Sincerely yours, Roni Yehezkel Guest relation manager

8/10 Good

Ezra

Stayed 1 night in Aug 2021

2/10 Terrible

Shiran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Vianit on 19 Sep 2021
Dear Shiran, Thank you for taking the time to give us feedback about your stay. Our goal is to provide the highest level of service to our guests, and make sure their stay here is comfortable and relaxing as possible. We are sorry you were not totally satisfied with the service. We will be glad to see you between our guests in the future. Best regards, Vianit Kadir Reputation manager - Leonardo Plaza Ashdod.

6/10 Okay

Mark

Business traveller
Disliked: Property conditions & facilities
Just Okay!
The hotel is getting worn and tired. The rooms are worn and tired and need updating. the gym has been made even smaller recently. There was dust and paint splatter all over the equipment. Its like they forgot to cover the equipment up when renovating or painting.
Stayed 3 nights in Jul 2021
Response from Roni on 12 Sep 2021
Dear Mark, Thank you for taking the time to give us feedback about your stay. Our goal is to provide the highest level of service to our guests, and make sure their stay here is comfortable and relaxing as possible. We sorry you were not totally satisfied with your service. We are committed to serving the needs of our guests and your comments offers valuable feedback. We are constantly looking to improve our service. We hope you enjoyed other aspects of our hotel . Sincerely yours, Roni Yehezkel Guest relation manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
People are allowed to stay in the room on Saturday night until Late so we were allowed to check in to the room only at 9pm although check in time when booking was 3pm
Stayed 1 night in Jul 2021
Response from Roni on 12 Sep 2021
Dear Guest, Thank you for taking the time to give us feedback about your stay. Our goal is to provide the highest level of service to our guests, and make sure their stay here is comfortable and relaxing as possible. We sorry you were not totally satisfied with your service. We are committed to serving the needs of our guests and your comments offers valuable feedback. We are constantly looking to improve our service. We hope you enjoyed other aspects of our hotel . Sincerely yours, Roni Yehezkel Guest relation manager

2/10 Terrible

Galia

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021
Response from Roni on 12 Sep 2021
Dear Galia, Thank you for taking the time to give us feedback about your stay. Our goal is to provide the highest level of service to our guests, and make sure their stay here is comfortable and relaxing as possible. We sorry you were not totally satisfied with your service. We are committed to serving the needs of our guests and your comments offers valuable feedback. We are constantly looking to improve our service. We hope you enjoyed other aspects of our hotel . Sincerely yours, Roni Yehezkel Guest relation manager

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Walking distance to the beach
Stayed 1 night in Jun 2021

10/10 Excellent

yakov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

arie

Stayed 2 nights in Apr 2021

6/10 Okay

HEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
הכל היה מצוין. מלבד האוכל שהיה הרבה פחות מפעמים אח
לצערנו האוכל היה דל ביותר.
Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Check-in staff was friendly and helpful. However, the hotel room was poorly cleaned and unkept.
Stayed 1 night in Apr 2021

4/10 Poor

Yitzchak

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing
The hotel was not ready for guests post covid. The first room we were given had no showerhead and a broken sink. The second stunk of cigarettes. The third room was acceptable but dirty. We chose to stay out of exhaustion. The safe did not work. Clearly no one vetted the rooms before booking them for guests. Throughout the stay the staff appeared to be confused. We asked for tissues for 2 days with no luck. The chairs by the pool are filthy. Simply putting the effort into using a towel or sheet to cover them would make a huge difference. The site boasts a nice spa, but the facilities were not functioning post covid. They did not mention this on their site. very disappointing. The pool is not heated at all, and even on a nice day was ice cold. Overall, the bones of the hotel are decent but upkeep is awful and the effort is not put in to make it a good experience. The hotel is booking at premium prices, and with all the issues we had could not offer the smallest compensation. We paid to upgrade the room to a balcony (+35$/night), and after 3 room switches and continued errors (half the bulbs were out) expected them to at least refund the upgrade fee. The hotel manager had nothing to offer besides an apology and explaining its a difficult time. I had hoped the Leonardo name would provide a standard but it seems not. We desperately needed this vacation and felt very disappointed for the price we paid
Stayed 2 nights in Mar 2021

8/10 Good

eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Vered

Stayed 2 nights in Aug 2020

2/10 Terrible

keren

Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Stayed 6 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. Breakfast was excellent. Staff was very friendly.
Stayed 9 nights in Mar 2020
Response from marlen on 22 Mar 2020
Thank you for you review. Kind regards, Marlen Heltanani Guest relation manager