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"Staff were lovely - reception, bar and restaurant The food was pretty good - fish beautiful, steak cooked well, sauces full of flavour - just chocolate fondant sadly overdone. I love the chilled & sparkling water tap! However, rooms are looking very tired, old and in need of a refurb. Better pillows, USB ports and adding some soundproofing would be good too On the whole great service, food & drinks but poor rooms and sleep quality "

"We had booked a basic room as only there for 1 night but told on arrival there was no lift in that part of the building so we had to pay to upgrade so my husband could access a room. The room was dusty. The bed was ok but we've had better and the shower was over the bath which again made it very difficult for my husband. Definitely wouldn't use this hotel aga.i"

"Great service, nice room and lovely area. "

"The copper castle was an amazing place to stay, clean, comfortable, staff were amazing, children loved the animals and collecting egg's from the chickens in the morning. Owner's were very helpful and accommodating, will definitely be coming back for another stay."

"Amazing hydrotherapy pool. Steam room nice sauna sadly closed for maintenance. Room perfect for Heathrow hotel. Very clean big bed spacious. Breakfast excellent, evening meal in hotel also very good - not cheap but fair price was good. Easy transfer on “hoppa” bus to terminal 5 (NB this hotel is 10 minutes from terminal it is NOT on site terminal hotel which we found misleading) Only gripe was only had alcoholic drinks available in executive lounge between 5-7pm. Ideal stay for lunchtime...

"Children loved it"

"Great stay. Friendly staff & good food/ bar offer. Will return"

"Breakfast is included, great, but need improvement. "

"We stayed at Thatcher’s Hotel (part of Surya Hotels) for three nights during half term. Overall, it’s an average hotel but offers good value for money. The rooms have been renovated and are modern and comfortable, and the beds were very comfortable which we appreciated. However, there were a few downsides. The room was extremely hot during the night, which made it difficult to sleep comfortably. Breakfast was average — nothing special — and dinner in the evening was also average but quite...

"Clean room and good breakfast options. Parking and a spot to offload were very problematic. If you know your way around or take a taxi it is fine, but do not book if you are coming to England from overseas with a car or unfamiliar with the workings of inner towns.It is on a busy street so somewhat loud at night."

"Lovely"

"Room neglected duvets need renewing as very old and no warmth to them at all "

"Room was clean amd staff was friendly"

"Friendly staff, good food, comfortable, good value"

"Easy parking, pleasant situation and well run, room was warm which was important as it was cold and wet outside."

"Spotless & comfortable beds"