"The hotel used to have a tunnel access to haram which is why we booked but that access is now closed. The hotel only issues one room key (also needed to keep lights on) despite the room being booked for 4 adults. If one of us stayed in the room they'd have to sit in the dark. We asked several times for more keys but they said no. Service was TERRIBLE!!!! we stayed for 2 weeks and the cleaning was never done because they said they will only clean when we check out. "
"One of the best hotel in Makkah and everyone was helpful specially the guy from the housekeeping his name is shahid Jamal he was so helpful and professional and polite I really appreciate everything and I recommend this hotel..thanks to all the staff for everything and your wonderful hospitality hope to see you soon best regards and wishes "
