"Easily one of the most incredible hotel experiences I’ve ever had! Expensive, yes, worth it, absolutely! We arrived from Milan a lot earlier than the check in window, and they offered to hold our bags, gave us an tour of all of the amenities the hotel had to offer, and give us a complimentary car to drive ourselves to the city center while we waited for our room. After driving back from the city center and turning the car back in, we were showed our room and left with chocolates and wine while...
"Excellent stay. Gorgeous property, service is world class. Made our entire stay - highly recommend. I looked at several other luxury hotels in Lugano and so glad I chose this one. The view is truly unbelievable. We stayed in the panoramic room and it was amazing, we didn’t even want to leave the room. The fine dining restaurant was tremendous, best meal we had during our stay. 5 stars "
"Wonderful, beautiful, amazing. Einfach nur toll dieses altehrwürdige Luxushotel. Stilvolle, liebevolle Einrichtung mit herrlichem hoteleigenen Park. Besonders gefallen hat mir auch der zum Hotel gehörende Lido direkt am Luganer See. Sehr, sehr empfehelnswert"
"They were so helpful with all our needs! Very welcoming and accommodating. Breakfast room was beautiful and breakfast outstanding. Easy walkable access to everything. Very clean outstanding staff"
"Hotel reception provides wrong information regarding the access to hotel , we travel by tourist bus and bus cannot access area as there is 3.5 metre bridge before we enter the hotel area and we need to use shuttle service from hotel approx 200-300
Metre away 2-3 times to transfer luggage and guests and also reception said they spent 2 hours with us as we have to pay 150 chf non receipt from local police and 150 chf from hotel for such a time spending with our group
We stayed 6 rooms minimum...
"It was a beautiful stay for us. The hotel is in a really nice location, personnel is polite and friendly, breakfast was also very good.
The only observation is that many areas and furniture look very old, and like they are on their last days of usability. I imagine soon they will need to go under big renovations "
