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"We have just come back from a 3 night stay at the ITC with friends. Overall, we had a great time and would recommend ITC. Here are some of our thoughts: - The hotel was lovely, an extensive resort filled with natural beauty and plenty of grounds to wander through. - The beach is gorgeous with soft, powdery sand and lots of space. We did struggle to get beds but the staff worked hard to resolve this. On two of 3 occasions, beds we had had lost their support to sit up - an investment in more and...

"We had a wonderful stay at Heritage Village for my birthday. Every single staff member was excellent- friendly, courteous and helpful. I can't remember all of their names but do remember Ganesh and Abigail on reception along with Naira and Balakrishna at Chutney. We spoke to the lovely female head chef at Chutney to thank her for the wonderful breakfast buffets - again her name eludes me but she was so sweet and does an excellent job. The food at both breakfast and the restaurants was out of...

"Firstly no hotel sign board, it was on the floor outside in pieces so it was hard to find the hotel. Check in experience dreadful, unkempt disinterested staff, untidy reception. We paid extra for a deluxe ocean view room. There are no ocean view rooms at this hotel since all rooms face South! Room not bad, slight uriine smell and some cobwebs. The wi-fi was virtually non existent, had to resort to 4G. Banging windows from outside the room all night (we latched them all the next morning since the...

"There is mold in the bathroom, which is not adequately ventilated."

"Bathroom in our apartment flooded as the slope of the bathroom was going against the drain. It took the staff a lot of time to resolve. They ending up upgrading us to a better room the next day but for such a nice resort they need to get their construction sorted. Also, they restrict consumption of store bought alcholhol in the hotel room which is very strange. You should be free to consume what you want in your room. "