The place is great and has lots of amenities, the staff is very helpful. one big issue that we had- the tv is not a smart tv, and there isnt chromcast so there's no way of watching netflix or youtube on the tv, which is very suprising considering its 2026. Also, the parking costs money.
Other than that, we had a great expereince.
Apartamento excelente, tudo novo, bem equipado, cama confortável, cozinha e estrutura de apoio, com lavanderia, ski locker, garagem coberta. Apartamento com bela vista da montanha e fácil acesso às pistas de ski (ski in e ski out).
Nous avons apprécié notre séjour en famille dans un logement propre, très bien équipé. Le personnel d’accueil avec Abdel, Silvas et Candice était très professionnel et toujours dans prêt à répondre à nos demandes.
Nous avons apprécié le jacuzzi, sauna, hammam et piscine après nos randos!
Excellent séjour
Meget familievenlig og beliggenheden i top lige direkte ud til løjperne. Indkøb og skileje i direkte forbindelse til hotellet. Faciliteter med svimmingpool mm perfekt. Personalet meget venlig og imødekommende.
เข้าพัก 7 คืน, มกราคม 2025
รีวิวที่ตรวจสอ บแล้ว
2/10 แย่มาก
Frank
14 ส.ค. 2026
ชื่นชอบ: ข้อมูลรายการที่พักถูกต้อง
ไม่ชื่นชอบ: ความสะอาด, การติดต่อสื่อสาร
Here's the updated version:
**Review: ★☆☆☆☆ (1/5)**
We spent two nights here with our family and would like to share our experience.
Upon arrival, there was a misunderstanding regarding parking: we were asked to check in at reception first, so we had to reverse back out of the driveway on an incline.
In the room, we noticed an unpleasant odor from several of the towels. We reported this to reception but were unable to reach anyone afterward to resolve it. Fortunately, we had brought our own towels.
When we returned in the evening, the room had not been cleaned, the used towels had not been collected, and no fresh ones had been provided. In addition, the shower drain was clogged, and we found dirt and crumbs in the beds.
The hotel also has no air conditioning, which given the current temperatures meant choosing between a warm room or open windows with outside noise.
Taken together, these issues did not match what we would expect for a stay at this hotel. We contacted the hotel beforehand to give them the opportunity to respond to the situation.
La résidence est très sympa et bien équipée . Assez excentree de la place principale mais proche des départs de beaucoup de randonnées.
Les appartements sont confortables . Literie top
Belle vue depuis le balcon
Piscine et jacuzzi un peu froids vu les températures que nous avons eues .
Good residence for the family. We booked the top of the range suite, had 2 bathrooms. All the conveniences were there except a washing machine but fine for a stay less than a week.
The property was very clean when we checked in and we returned it in a fairly clean state.
The spa is good and the putside hot tub with views of the mountains is spectacular.
Så smukt et sted højt oppe i bjergene med flotte vandrestier. Der er gode aktiviteter for børn i gåafstand og et skønt pool/spa område. Vi boede i en super skøn lejlighed med god plads og et fint lille køllen så man ikke behøver tage ud at spise hver dag. Ligger en lille times kørsel fra Mont Blanc. Vi kommer igen!
Så smukt et sted højt oppe i bjergene med flotte vandrestier. Der er gode aktiviteter for børn i gåafstand og et skønt pool/spa område. Vi boede i en super skøn lejlighed med god plads og et fint lille køllen så man ikke behøver tage ud at spise hver dag. Ligger en lille times kørsel fra Mont Blanc. Vi kommer igen!
Better than expected stayed in 6 bedroom apartment 2 bathrooms well stocked kitchen full of gadgets, only downside was parking £25 and no guarantee of a space as we were late back each evening after watching 5 stages of the TDF
Excellent base for a family skiing holiday!
Flaine is not a particularly attractive resort but the skiing is very good and the Residence where we stayed was comfortable and well located. Ski shop, local supermarket, parking and restaurant all within the complex. Ski in/out. Would recommend.
เข้าพัก 7 คืน, มีนาคม 2023
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Walid
19 ก.ค. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Le 1 chambre très petit, dommage qu' un seul ascenseur sur 2 fonctionnait en 8 jours vous n'avez pas réglé le problème et l'attente était longue. Dommage
Très déçu par la salle de sport, très peu équipé aucun appareil de musculation ou haltères
A part ça très bon séjour
We had a lovely stay in the 2 bedroom apartment on the top floor of the residence. We picked a Mountain View and it was a stunning view over the mountains! The sofa bed in the apartment was very large and comfortable and so were the beds. Very bijou kitchen but was fine if not cooking much. Could have benefited from an oven. Had a Spar supermarket below but limited choice and quite expensive. Could have helped if the residence had its own bar and restaurant. Not sure it felt like a five star rated hotel.
The area itself in April wasn’t brilliant for ski in ski out but I expect much better in peak season. We managed to ski out but not back as this lift was closed. The free shuttle bus was on time but was absolutely crammed full of people, even to the point you couldn’t get on when returning from the slopes to the hotel. A good 10-15 min walk into the main area of Flaine. We found it to be a little disappointing for places to eat or bars to have a drink. We ended up at the Rockypop hotel every evening for a drink. Not great for Apre ski if that is what you are after Or gourmet dining. Very limited choice.
L’établissement est très bien, propre, confortable . Le personnel est très agréable. Il est situé proche de la station de Flaine à 12 minutes des Carroz d’Araches. L’été il y a des navettes entre Cluses et Flaine. Il y a un arrêt proche du Pierre et Vacances. Elles s’arrêtent assez tôt en fin de journée, il est donc impossible d’imaginer passer la soirée en dehors de l’établissement (à moins de reprendre sa voiture). Personnellement, nous pensions que l’établissement était plus proche d’arrache la Frasse, des Carroz qui sont des lieux plus authentiques, plus montagnards que Flaine qui est trop bétonnée à notre goût (pour skier c’est peut-être moins gênant visuellement que l’été sans neige…). Nous étions deux dans un logement pour 4 personnes. Il était très bien équipé, très propre. En revanche, malgré que nous avions demandé une vue montagne et une chambre au calme, 2 mois avant notre arrivée, par message et par téléphone (72h avant), on nous a placé juste au dessus de la réception (appartement 207). La réception nous a dit que c’était parce que nous venions du dimanche au dimanche…Nous avons subi d’importantes nuisances sonores tard le soir et dès 5h00 du matin (livraisons, fumeurs qui sortent et s’expriment très fort, poubelles, arrivées, départs etc.) et nous étions face au chantier du nouveau complexe Belambra avec de gros travaux (taille de pierre, terrassement, livraison, camions chantier etc.)…Nous sommes repartis encore plus fatigués qu’à notre arrivée et 10h de route
เข้าพัก 7 คืน, สิงหาคม 2023
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Orhan
2 เม.ย. 2025
ชื่นชอบ: ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: ความสะอาด, การติดต่อสื่อสาร
Unacceptable for a 5 star property
Dear Pierre & Vacances Customer Service,
I am writing to reiterate my disappointment and provide further crucial details regarding my recent stay at Résidence premium Les Terrasses d'Hélios from March 17th to March 21st, 2025. This was my third reservation at this hotel, as I have always appreciated the Grand Massif area and have had positive experiences at your establishment in the past. My booking was made in advance.
Upon arrival on March 17th, I was informed that my room was not yet ready, which I understood. However, upon entering the apartment after receiving notification, I was immediately struck by a very strong and unpleasant odor of fish and other food emanating from the lounge area.
Further inspection revealed a running dishwasher containing dirty cutlery and plates. Additionally, the cutlery and plates in the kitchen cupboards also had a noticeable smell of fish. The pervasive odor in the lounge was so severe that it rendered the space unusable. Throughout my four-night stay, I was unable to sit or relax in the lounge due to the offensive smell.
I reported this issue to the reception desk and spoke with the manager. While he did offer an alternative room the following evening (my third day), this room was located on the second floor, lacked the pleasant views I had in my original room, and was smaller in size. For these reasons, and due to the disruption of moving so late into my short break, I declined this offer.
As I was traveling alone on this occasion, hoping
Beautiful setting, quiet, ski in/ski out access was great. Wonderful facilities to enjoy after a day on the slopes - pool, jacuzzi, sauna and steam. Handy on site shop which had everything we needed for a week of self catering. Friendly and helpful staff.
We stayed here with our 1 and 3 year old kids. The apartment was immaculate and the facilities were ideal for us with 2 bathrooms and 2 bedrooms. There is a play area in the foyer and they provided us with a "baby pack", which consisted of a cot, high chair and changing mat. I would strongly recommend this place and would happily return with our 2 in future years.