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"Lovely room in Annex part of the hotel . Reception staff very friendly ,welcoming and helpful "

"The front desk staff - Donna - was very caring and friendly. You don’t get this special service even in a 5 star hotel."

"Everything exceeded our expectations, well, except for the pillows which were so soft they were almost non-existent! The hotel was grand but somehow cosy, spotlessly clean and well-maintained and the facilities were great. The pool was bigger than it looked in the photos although the slide was more of a shuffle! Games room had a table tennis table, a pool table and an arcade machine. There was a dart board and darts but the flights were too damaged to play with. The grounds were lovely to walk in, especially because we were lucky enough to be there when it snowed. Best of all were the staff who, without exception, were exceptional. They were friendly, attentive, helpful and went above and beyond. We'll definitely be staying there again."

"Helpful, friendly, efficient staff Room clean and well equipped with toiletries Good choice at breakfast "

"Great hotel,staff excellent and the food first rate but will book directly with hotel in future."

"Room was spotless and one of our favourites, staff are so friendly and helpful. We love celebrating our wedding anniversary at the castle. We have been going for 8yrs now. "

"Friendly staff, nice location "

"The accommodation, the staff and the location."

"Our first time at lakes and what a lovely hotel and great staff what work there , I Cannot remember the name of the therapist from the spa who gave me a facial & massage she was the tonic I needed thank you.we couldn’t fault the hotel from start to finish thank you all , and the chef on barbecue how impressive "