Dear Mr. Weil,Thank you for taking the time to tell us about your experience at the Mercure Almaty City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We accept that we had an issue with internet and its affected to television during your stay that had been already fixed. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,General ManagerAntonio Petrucci

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

Dear Feruza, We very much appreciate your comments regarding your stay at the Mercure Almaty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General manager Danilo Benne

Dear Sabina, we have acknowledged your review and please know that we have taken your feedback seriously. It has never been more important to us than during the current situation to listen to what our guests have to say and we care very much about how we make our guests feel. You can be assured that each step our hotel journey will be carefully reviewed with the team. Best regards, Mercure Almaty Team

Dear Guest,We thank You for your feedback and certainly look forward to welcoming you back again in the nearest future.Yours sincerely,Mercure team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne

Dear Mr. Daniel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Almaty City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Guest, Let us thank you for choosing “Mercure Almaty City Center” and for taking time to share your impression of your recent stay with us. We are very glad that you enjoyed your stay and that we were able to meet your expectations. Special thanks for all the positive moments mentioned in your review. We hope your next stay with us will be even more pleasant. Best regards, Danilo Benne General Manager

Dear Kind Guest, thank you very much for your kind review. We are delighted you enjoyed your stay, in particular the service you were offered by our team and the excellent food at the restaurant. It was a pleasure having you with us and we look forward to welcoming you back again very soon. With kind regards, Team Mercure Almaty City Center

Dear kind Guest, thank you for your feedback, we're so pleased to hear that you enjoyed your time with us and that all was fine. We look forward to welcoming you back. Kind regards, Team Mercure Almaty City Center

Dear Guest, thank you for your feedback, we're so pleased to hear that you enjoyed your time with us and that all was perfect. The team will be thrilled to hear that your stay was wonderful. We look forward to welcoming you back. Mercure Almaty Team

Dear Guest, Thank you for staying with us! Best regards, Danilo Benne General Manager

Dear Guest, Thank you for staying with us! Hope to see you again in Mercure Almaty City Center! Best regards, Danilo Benne General Manager

Dear Guest, Thank you for staying with us! Hope to see you again in Mercure Almaty City Center! Best regards, Danilo Benne General Manager

Dear Guest, Thank you for staying with us! Best regards, Danilo Benne General Manager

Dear Guest, Thank you for staying with us! Best regards, Danilo Benne General Manager

Thank you very much for your kind review and I am delighted you enjoyed your stay, in particular the service you were offered by my team and the amazing view directly to the mountains. It was a pleasure having you with us and we look forward to welcoming you back again very soon at Mercure Almaty City Center. Best regards, Danilo Benne General Manager

Dear Guest, Thank you very much for your review about your stay at "Mercure Almaty City Center" and for your kind words. I am very glad that you enjoyed your stay with us, that you benefited from our location and appreciated our room facilities. We always try to improve the quality of service and a satisfied guest is our biggest reward. Many thanks for choosing "Mercure Almaty City Center". We are looking forward to welcoming you in the nearest future! Best regards, Danilo Benne General Manager

Thank you very much for your review about your stay at "Mercure Almaty City Center" and for your kind words. I am very glad that you enjoyed your stay with us, that you benefited from our location and appreciated our room facilities. We always try to improve the quality of service and a satisfied guest is our biggest reward. Many thanks for choosing "Mercure Almaty City Center". We are looking forward to welcoming you in the nearest future! Best regards, Danilo Benne General Manager

Dear Guest, Thank you for staying with us! Best regards, Danilo Benne General Manager

Dear Guest, Thank you for staying with us! Best regards, Danilo Benne General Manager

Dear Ronnie, Let us thank you for choosing “Mercure Almaty City Center” and taking time to review your recent stay. We are very glad to know that you appreciated our rooms and hotel service. We sincerely hope that you will stay at “Mercure Almaty City Center” again during your next trip to Almaty. Best regards, Danilo Benne General Manager

Dear Yuliya, Thank you for choosing “Mercure Almaty City Center” and submitting such a positive feedback! It will be a great pleasure to welcome you back. Best regards, Danilo Benne, General Manager

Dear John, Let us thank you for choosing “Mercure Almaty City Center” and for your positive feedback.It's music to our ears every time we hear that our guests have had a wonderful experience of accommodation in our hotel. Looking forward to welcome you soon! Best regards, Danilo Benne General Manager

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

Dear Dennis,We thank You for your feedback and certainly look forward to welcoming you back again in the nearest future.Yours sincerely,Reservation team

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

Dear Yilmaz Ragip Dulker, We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

Dear Yerzhan, We are most grateful to you for taking the time to leave such a positive review about your visit to Mercure Almaty. We look forward to welcoming you again at the Mercure Almaty in the near future. With best regards, Danilo Benne GM Mercure Almaty City Center

Dear Guest, Thank you for the high rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Almaty Team

Dear Guest, Thank you for the high rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Almaty Team

Уважаемый гость, В первую очередь мы хотим Вас поблагодарить за выбор нашего отеля Mercure Almaty City Center! Спасибо Вам за то что уделили время и оставили такой замечательный отзыв. Мы с радостью будем Вас ждать снова С уважением, Директор отдела по приему и размещению гостей Шухрат Ашимбаев

Dear Muhammet, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne

Уважаемый гость, В первую очередь мы хотим Вас поблагодарить за выбор нашего отеля Mercure Almaty City Center! Спасибо Вам за то что уделили время и оставили такой замечательный отзыв. Мы с радостью будем Вас ждать снова С уважением, Директор отдела по приему и размещению гостей Шухрат Ашимбаев

Dear Irina, thank you very much for your kind review and we are delighted you enjoyed your stay, in particular the service you were offered by our team and your experience at the breakfast. It was a pleasure having you with us and we look forward to welcoming you back again very soon at Mercure Almaty City Center. With kind regards, Team Mercure Almaty City Center

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Danilo Benne

Уважаемы гость, Благодарим Вас за выбор нашего отеля и за высокую оценку, Двери нашего отеля всегда открыты для Вас С уважением, Директор отдела по приему и размещению гостей Шухрат Ашимбаев

Уважаевый Гость, Выражаем искренюю благодарность за то что Вы уделили время и поставили оценку нашему отелю До новых встреч! С уважением, Команда Mercure Almaty City Center

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.