I am writing to share my feedback following I am writing to share my feedback following my stay at Meldom hotel from July 26th through August 7th.
Throughout my two-week stay, I was deeply impressed by the high standard of service provided by the reception staff. Every team member was courteous, professional, and attentive to every detail. My room was consistently spotlessly clean, quiet, and very comfortable.
I would like to extend a special note of gratitude to the hotel manager, for his for his exceptional coordination, and to the front desk team for their warm hospitality.
Thank you for making my stay so pleasant and memorable—I look forward to returning
Warm regards Ziba
8/10/26
Der Schwachpunkt ist das Frühstück - es ist nicht gut, es steht zwar reichlich Personal herum, aber es vergisst alles, die Qualität der Speisen ist zweifelhaft und im Frühstücksraum ist kein Platz. Das heiße Wasser aus dem Samowar für den Tee war milchig, vermutlich zu viel Kalk im Gefäß. Das Frühstück war schon immer problematisch in diesem Hotel, in der Zwischenzeit ist es aber noch schlechter geworden.
Das Preis-Leistungs-Verhältnis stimmt überhaupt nicht, aber das ist ein generelles Problem in Kasachstan bei Hotels.
My parents stayed at Grand Mildom and absolutely loved their experience with the hotel! The hotel staff and service were excellent. They were really impressed with breakfast buffet They loved their room and bed was extremely comfortable. In overall, they will definitely come back again.
The stuff was great!! Big thank to Sabina!!! Very helpful and kind stuff, each person who works here made my parents vacation amazing! Will definitely be back soon ❤️
The hotel facilities were clean and the beds were comfortable. I used room 901, and the TV and single sofa were placed far apart. The iPad was not mirrored on the smart TV. Other than that, I was satisfied and would use it again.
เข้าพัก 1 คืน, พฤษภาคม 2025
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
JINHO
3 มี.ค. 2024
출장.
숙소는 전반적으로 나쁘지 않았습니다만 9층으로 배정받았는데 방에서 담배냄새가 너무 심했어요.
เข้าพัก 3 คืน, มกราคม 2024
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
H Blair
15 ส.ค. 2023
ชื่นชอบ: ความสะอาด
Typical mid-range property in good location. What cost them stars - ineffective A/C combined with extremely thick duvet. The bed was as hard as a rock. Not a lot of sleeping
Hotel staff are welcoming and friendly.
The room was comfortable.
The breakfast was good.
However, the manager & a Staff member due to their improper communication let me down badly - I was made to believe that I would be arranged with another room after I decided to extend my stay, but on the day, they ended saying the hotel was full & I had no option but to go stay in different hotel for 3 nights/4 days. It was a bad exit
เข้าพัก 1 คืน, กรกฎาคม 2024
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Valentina
19 ก.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The location was exceptional! I needed a hotel near the US consulate and shopping area and the hotel met all my expectations.The staff was responsive and nice. AC did not work enough to cool dawn the room. It was pretty stressful for my elderly mom.The 9th floor was extremely loud because they have a night bar on the same floor. Be aware in case you need a good rest. The restaurant service took forever but their food was excellent.
เข้าพัก 13 คืน, กรกฎาคม 2023
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
ผู้เข้าพักจริง
24 ต.ค. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
Worst receptionist ever.
Booked this hotel because my flight was lat night wanted rest for 6 hours.
Left a request note that I paid for over night stay but only stay 6 hours early check in if it’s available.
When I arrived, it was 1PM a lady at the reception unpleasantly looked at me said check in is 2PM come back in an hour.
I explained, if early check in is possible that I am only staying for 6hours. I was asked to wait for 10 mins.
I waited in the lobby that I was the only one who was waiting to check in.
After waiting over an hour, I saw this most unpleasant receptionist was talking and laughing to her colleague looked did not care how long I was waiting to check in, so I came up to her and asked again if my room was ready,
She said “ok passport”
She was not going to call me, or help me check in until I asked her again. I was sitting and waiting just 5 meters from her. And I was the only one in the lobby waiting.
After 6 hours of staying, I checked out, same receptionist.
Whoever comes to the reception desk, she doesn’t look seem to care.
I had to ask again wanted to check out.
She said “minibar?”
I said no.
She said “ okay you go bye”
I visited over 80 countries and stayed over hundreds of hotels and this was the worst check in and check experience.
How she looked at the guest, the way she talked to the guest and how she treated guest was most unpleasant she has no understanding of customer service. This receptionist needs to work somewhere else.
Убираются на "отвали", вида на горы нет, хотя был оплачен. Завтраки чистая чепуха. В общем как хостел больше, просто прийти поспать и утром уйти. Бассейн ниразу не был обработан или почищен за все 5 дней пребывания.
Категорически не рекомендую, лучше переплатить 100-200$ и жить в комфорте в новотеле.
The hotel is new and very well located. There is a large mall with restaurants across the street and more restaurants walking diстаnce. The staff is very friendly, although somewhat inexperienced. The lobby area is too small, so is the breakfast area. Breakfast itself is very good though. Bathroom in the room is very modern, but inconvenient Other than that, I was happy with the room. Housecleaning was a challenge. They never cleaned until late in the afternoon or evening.
Nevertheless, in my opinion, the positives outweigh the negatives. I would stay here again were I to visit Almaty in the future.