Maurice Hurand Group hotels in Allentown

"The room was not clean when we got there! There was tissues on the floor by the toilet. The wall when you first walk into the bathroom was dirty! There was stains on my pillows and lots of dust! Our coffee pot cord was cut for some reason but they were very good about replacing it for us in a timely manor! The staff at the front dest when we first got there was very rude when we needed help. "

"The space definitely met our needs. And the hotel staff were very accommodating, polite and kind. Great stay"

"Pool was down for the stay"

"Yes it was good "

"The room was perfect the staff was perfect "

"Thank you so much "

"Our experience at this hotel was horrible. We check into your hotel around 4:00 Saturday. Almost immediately we heard loud talking coming from the room adjacent to us. This talking then elevated to screaming including profanity. At that time, I made a call to the front desk They did send a staff member up, but after the staff visited loud music and loud talking was heard coming from the room. At this point, I went down to the front desk and complained. Keep in mind this is all occurred under 2 hours of when we checked in. The staff was very nice but when I requested a room change they said there was nothing they could do because you were at capacity. I inquired about being transferred to your other Hyatt hotel in the area, but your staff said you had no affiliation with that hotel. My wife went down to front desk and was told the same thing. We did not feel safe and did not feel we should have to continue to listen to what was going on at the adjacent room. We checked out of your hotel before 6:00(within 2 hours of checking in) and had to book at room at a nearby hotel so we could try to salvage our anniversary get away. We followed up with the hotel requesting a refund and they told us we need to go through expedia for the refund since we purchased the room through you. Please provide a refund. "

"Yes"

"N/a"