โรงแรมที่มีสระว่ายน้ำใน อากูมาล

"Customer service extremely rigid and unhelpful- zero accommodation- my son was sick and they would not allow me to simply take some toast from the buffet for him-said I had to use room service and when I asked for simple toast and a banana they said they could not bring that-only order off the menu Very disappointing!!!"

"Our room was okay for my wife and 2 kids(10/13) but it had limited to zero privacy even in the OPEN bathroom area. We had to make our own privacy barrier with towels/comforter from the bed. The kids club wasn’t too bad and our 10yr old managed even though they didn’t offer any electronic options(video games), foosball, ping pong or air hockey games. Those were specifically for the Teens club but NO teens were seen around the resort and felt they could’ve opened up the Teen club to the older(10...

"Great: Service, cleanliness, pools, kids' club, overall expeirence. Cheap laundry! Everyone we interacted with went above and beyond: the staff at the lobby, the housekeeping, the bartenders, the servers in the restaurants. Not good: The food. There was almost nothing my four-year-old son would eat at the buffets other than fruit, bread, and cheese quesadillas. The milk and yogurt were frequently gone bad, the "hot food" for kids was always cold, and there were rarely any kid-friendly meat or...

"Great place to stay and very fun, food wasn’t all that to be honest"

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"We had our first family holiday here and got engaged. Everything was perfect from start to finish. The staff went above and beyond for us and made the engagement so special. The quality of the food in the restaurants is truely exceptional and we were blown away by the kindness of all of the staff. Truely not one complaint. We went to a 5* hotel in playacar for the last 5 nights just for a change of scenery and wish we had just stayed here as the service did not compare!"

"Our stay was amazing! We loved being right on the ocean, it was so relaxing. Guest services reached out to us to check in a couple of times and that made our trip even smoother, knowing they were there if we needed anything."