"One day before my family's planned arrival, I received a call from the operator's husband to say there was no hot water and he wanted to give me the opportunity to book an alternative stay. I understood this to mean a refund would be given in this event.
It was late to book elsewhere so initially my family agreed to go regardless but as no further communication was forthcoming despite several attempts I booked elsewhere. Despite Consumer protection laws clearly establishing that accommodations...
"We had a lovely stay here. All the staff are great and the room very comfortable and clean. Breakfast was very good and plentiful. There is a large car park so that is easy. "
"We had a wonderful stay at this lovely hotel. The receptionists were amazing - warm and welcoming and helpful throughout our trip. The bar and waiting staff were also very friendly and efficient. The grounds and the building were beautiful. Thank you for a lovely stay. "
"A great quite deceivingly large property with some great old features. The standard of the fixtures and fittings are very high and the brownies on arrival were amazing. Much Wenlock is a li ely setting with pmenty of shops, cafe's and pubs."
"I don't know what to say other than I have sent my review to YHA with "top marks" for everything. From the friendly welcome received on check-in to the cleanliness of the room allocated, everything was absolutely perfect for the overnight stay. I slept very well & enjoyed the morning coffee in the café downstairs. It was all spot-on and excellent value for money. I will recommend to friends and I would like to book to stay there again. "
"What a beautiful place. Sue was a fantastic communicator and texted me the details the day before to ensure an easy check in process. When we arrived, wow!! The outside of the property is like a post card idyllic. The inside was absolutely beautiful also. All original flooring with a modern twist. Room was clean, welcoming and just stunning. Really loved the window shutters. All our needs were catered for down to the fresh organic milk which was simply divine. We decided we didn’t want to leave...
