Flawless guest service is the defining feature of every 5-star hotel in Dalat. From the second you arrive, staff are at your beck and call, whether recommending activities or providing a turn-down service. Also, hotels have to feature upscale conveniences to be eligible for a 5-star rating. These can include luxury baths, spas or saunas, swimming pools, fine dining restaurants and knowledgeable concierge.