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"I travel a lot around Europe and this hotel is in the bottom 3 I have ever stayed in. Breakfast is poor. Coffee is poor. One breakfast was so crowded people were queuing for the horrible coffee machine, that they were forming a large que around all the tables in a snake like fashion. Women were queueing for the downstairs toilets and using the mens during one morning. I had my first dinner at their restaurant on a Sunday and the staff were unable to speak English, which was fine, I we managed. Steak was nice. The restaurant for dinner on Monday, Tuesday and Wednesday was was so crowded, there was no space to sit and eat. They had only 3 overworked staff who were struggling to keep up. So I just ordered water at the bar and went to bed without eating. On one day, I did not even get water. I stood at the bar for 30 minutes and was just blatantly ignored by the staff - probably because communication with me was difficult for them and they did not have the time to want to make the effort. Room service is available, but there is no instruction provided in the room of what number to call for Room Service, so I had to go down to reception to ask. I was instructed to scan the QR code for the menu. The menu is only in Spanish. Sadly, I only speak English, so I could not order room service, either. The place is dead between 10:30 and 20:00 with no way of ordering food. All this for the handsome sum of £1k for 4 nights and to go hungry and to be ignored. Rubbish!!! "

"Staff in this hotel is one of its strongest sides, the manager used her own phone and card to help us purchase some tickets, they a very attentive and service oriented. Hotel is good and well located, great alternative when in Zaragoza"

"Nice place to stay. Relaxing, clean, and conservative."

"Loved the breakfasts and the sangria ! The staff was lovely Hotel is clean and quiet "

"Todo muy bien solo no me gustaron dos cosas la habitación súper caliente tenía puesto la calefacción vamos yo entiendo que había frío pero no todos los clientes queremos calefacción en la habitación para poder dormir tuvimos que dejar la ventana abierta sino era imposible y otra cosa no ponen ni agua en el mini libre de costo entiendo que la cerveza y refrescos está bien cobrarlas pero el agua debería ser gratis esos dos puntos fueron los únicos que no me gustaron en cuanto a lo demás perfecto las chicas del lobby súper amables el restaurante súper bien el desayuno muy bueno y la atención igual gracias "

"Delicious breakfast quiet room, helpful staff "

"Near the airport so a bit noisy. Otherwise not a bad choice. "

"Ok breakfast and ac a bit noisy."

"Staff was very professional and helpful. "