Thank you for using this time.
Our facility is located less than 10 minutes from Yufuin station, so we are a little inconvenient for those who want to be near the station.
I'm sorry.
We are waiting for you next time.
Thank you for using.
We are delighted that our customers have been satisfied with our facilities.
We do not have any shops around the inn, so we offer a free drink service, so we can reduce the burden on our customers.
This service will continue.
We look forward to your next visit.
Location a bit far from JR station. Highly recommend self drive. Also have pick up service.(but I am self-drive this time)
City view room is amazing! Room is large enough and clean and tidy.
Hot spring is good. Must try!
Dinner (Sukiyaki) is nice but just few pieces. And breakfast is good also.
Staff is helpful and nice.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก STAFF วันที่ 28 ก.พ. 2020
Thank you for using.
We are delighted that our customers have been satisfied with our facilities.
Please come next time.
Thank you for using.
Some of the websites allow you to choose dishes, so please check with your next booking.
We are far from town, but there is a pick-up service, so don't worry.
I look forward to seeing you next time.
Small roykan, which is more of a restaurant and gift shop where tourist stop over for meal and gift. Room are small with balcony, could have use the balcony to extend the size of the bedroom.
Randy
เข้าพัก 1 คืน, มกราคม 2020
การตอบกลับจาก STAFF วันที่ 1 ก.พ. 2020
Thank you for using.
Thank you for your review regarding this facility.
It seems that we were not very satisfied, and all the staff are full of disappointment.
Because there is a semi-open-air bath in the room, I think that it felt narrow.
This ryokan is very pleased with the indoor hot spring for customers who want to enter the hot spring slowly,
We will receive your valuable opinions and consider future sales methods.
check in 沒告知未含小孩的早餐,也未詢問是否要加購小朋友的早餐.隔天用餐時工作人員也帶領我們2大2小入座,每人一份早餐定食,之後下一組客人要用餐,才發現他們將另一組2位客人的早餐給了我們的小朋友,我們表明願意支付2位小孩的早餐費用,結果他們收了7000日圓,在我看來這份早餐定食價值不到1000日圓,他們收了3500日圓一個人,我們甚麼也沒說也付了,整個旅館就是名產店另外再搭建經營的小木屋,沒有甚麼質感與服務
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มกราคม 2020
การตอบกลับจาก STAFF วันที่ 26 ม.ค. 2020
Thank you for using this time.
We apologize for any inconvenience to our customers due to lack of explanation on the amount of money.
If you can confirm the customer's name and the date of booking, we can give you detailed explanations.
First of all, I think that it is a bill for facility use fee and breakfast price.
The property charges a fee for the use of the facility at the age of the child.
I guess you may have explained the amount and the additional amount of the breakfast fee.
(Facility fee ¥ 2420 + breakfast fee ¥ 1100) x 2 people = ¥ 7,040
Regarding meal plans, if there is a request from the customer, we will respond as much as possible.
Please do not hesitate to contact us next time.
However, I think there were many places where consideration was not enough.
All the staff will be careful.
I'm sorry this time.
Thank you for using.
We are delighted to have been happy with our customers.
If the season changes, the landscape will change.
We look forward to your next visit.
It was a comfortable stay with well maintained room. It was reasonably priced with a beautiful view balcony facing the yufuin town. A small private onsen to chill for couple. One of the best room I have stayed throughout my trip. A good place for relaxation and to forget about hustling and hustling city life.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, ธันวาคม 2019
การตอบกลับจาก STAFF วันที่ 17 ธ.ค. 2019
Thank you for using.
I'm really happy that the customer is happy.
Please use Ryokan Yufuyama next time.