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"Accessible room. We love the spacious room with a fridge (so useful for some medication). The room was clean and stocked with basic tea, coffee and milk. The bed is a double. We would prefer a king-size but there would be less space around the bed. The mattress was very soft and not supportive. It was awkward, as people with reduced mobility, to sit on the side of the bed...my partner slid off. Also the bedside tables are tiny. More space is needed for medical equipment used at night plus a...

"Stayed many times over the 3 years my son has been at UEA. Normally very good. Unfortunately the most recent was a little disappointing mostly due to the room I was allocated. I booked an executive single based on a previous stay in one of these rooms however the nicer rooms are actually only the doubles. It isn’t made very clear that an executive single purely means a slightly bigger bed. There’s nothing really executive about them (or room 15 anyway) whatsoever. In fact the room looks...

"Lovely friendly staff, always remembering that I stayed before. We get the room we have requested. We order a vegetarian roast which is outstanding, food delicious and hot. Plenty of parking. Depending where the room is you can hear the traffic going past in the evening & mornings but overall alovely stay. That's why we keep going back and also you have a choice of breakfast part of the deal."

"Top hotel we have been to 5 start service on a daily basis. The spa was great and all the staff were helpful for all our needs. Would highly recommend and will be returning very soon"

"Accommodation within student campus, run well and always happy to stay here. Basic and dated but if you just looking for a no frills bed for the night then its perfect"

"There were a few little problems (tv, bad odour from sink) but the staff very helpful and friendly. Location is great!"

"Walls in the room was dusty but overall rooms were clean. No issues with parking but disabled bay could have been little bigger. Staff were very friendly and welcoming. No hot beverage served in the evening."

"Great hotel with awesome views of the football stadium! We’ll have to return to watch a game!"

"Enjoyed the lunch"

"Stayed in a family room with mini kitchen. Ample parking, very close to the main street with restaurants and bars, just a walkover to get there. Cathedral and park next door. Lovely and welcoming staff."

"Very nice room (just need more attention to cleaning the floors) and good burger meal in the pub - thank you!"

"There was more parking spaces when we got there late, the receptionist was very helpful she explained where the restaurant was and the bar where we can now order food if we are hungry which we were, because the restaurant was closing. The rooms were very clean, breakfast was nice dinner was excellent depending on your choice. Overall friendly staff and my stay was enjoyable. Plenty of leaflets on were you want to go and see."

"It started badly when, upon entering the room, there was a smell of cigarette smoke. Clearly, the room should have been decommissioned until it could be properly cleaned and fumigated. As the property operates on an automated basis (the key is retrieved from a key safe with a code supplied by email), there was no receptionist on duty. Luckily, we managed to find a helpful cleaner who was still on the premises, who was able to arrange for an alternative room. Although better, the room did not...