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"Good location and ideal for a short stay"

"The location was convenient. However, the room was tiny and difficult to enter with our bags (up a narrow staircase). The shower lacked towel or grab bars. Cold breakfast only."

"Lovely place to stay warm and comfortable and very friendly and helpful staff"

"Thanks for the stay traveled with a baby for 2 days check out is 10 am how ever there was no fuss checking out at 10:30 fault of my own cleaning up the pots and pans I used"

"Perfect!"

"Lovely room and staff were very helpful. Breakfast was ok but could be better"

"Very nice"

"I have stayed here several times now. On arrival had a long wait to be checked in. Nobody was on reception. When they finally turned up there was no apology for the wait. Room as expected but I thought this time it was looking very tired. Badly chipped paintwork. Dirty marks on carpet. A stone from a fruit from previous guest on floor. Bathroom was in need of refurbishment. New silicone and definitely a new shower tray. The silicone was particularly dirty. Bed was comfy and clean. Fan was...

"Very go9d"

"One night stay. Very friendly staff. Lovely village location with nice view of the Wye valley hillsides. Very reasonable pub standard evening meal, breakfast was spot on. The room was clean and comfortable with all the bits you would expect, kettle with tea and coffee, a nice bottle of sparkling water, TV, good quality soap and shower gel etc. Great value for a very reasonable price. Add in that they served a well kept pint of Tribute Ale."

"Couldn't fault anything, lovely hotel in great setting. Staff very friendly and helpful"

"It was a nice property overall, but our room reeked of cigarettes, now my clothes also smell of cigarettes :-( We booked a second room for the rest of the family and that was much nicer. Helpful staff, nice restaurant with a delicious breakfast. Beautiful sunset over the restaurant terrace."

"Nice basic place to stay. It's a pity there is no vending machines for snacks and drinks or even ice. It was quiet during the night. Shower was very good. I stayed when we were having a heatwave so the room was extremely warm day and night. The fan provided did help thank you"

"no issues"

"The room was fine. Beware of the parking charge which is applied to you if you have booked through Expedia. I personally think it is ridiculous to charge extra for parking at a motorway service station hotel."

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"Overall pretty great, but definitely a few negatives. Cleanliness was not 100%, by a long shot. Room was incredibly hot, oh so unbearably hot. We opened the sliding door as it was cool outside, but then flooded our room with bugs (100's of them). Room was close to the "lake", aka still water pond. Hence all of the bugs. If you are going to book this hotel, definitely book away from the pond or do not come in the hotter summer months. Staff were awesome, exceptionally amazing."