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"Loved the convenience for the area we needed. Was very disappointed that was not completely checked in for both rooms and parents were worried when someone showed up to their room. But, was handled by staff."

"Room had odor, just wasn’t bad enough to move rooms. The AC also slightly louder than preferred. Conveniently located to airport. Nice shuttle service. Give it average rating."

"Requested downstairs for elderly parent, we did have downstairs but not able to park anywhere near the room. Which made it hard for my mother to walk to the room"

"No problems."

"Cigarette burns in blanket. Discolored chair and bedspread."

"Great place for the price"

"The best services! All details-The best 👌"

"Service is very nice ."

"The place will be better when the renovations are done."

"Okay for a quick overnight stop. Room smelt musty and smoky. Tv didn’t work well, very slow to load and change. Had a ground floor room so had to keep the blind closed due to privacy. Felt like being in a closet. Room was clean."

"We love it"

"The room was very clean, staff were friendly, Breakfast was plentiful. Great location with shopping close by."

"Clean and efficient, breakfast was free and decent."

"First night we stayed in a room with strong mildew smell and air conditioner that was too loud. They switched us to a better room for the 2nd night after I complained to the office."

"We had a wonderful time in Townsend and the hotel was great! Our room was clean and smelled great. The hotel in general was well maintained. The staff were great and very helpful! We hope to see you again for the 2027 Smoky Mountain Scottish Festival and Games!"

"The staff was very friendly and the rooms were very clean. The view of the mountains was beautiful."

"Very clean and friendly staff"

"Great stay!"

"Great room and location for a nights stay while traveling from Ohio to Florida. Very friendly night/desk staff also."