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"Staff were all very friendly and patient. From reception staff to waiting staff at breakfast. I upgraded to an executive suite and it was really clean and comfortable. "

"The staff were excellent - the hotel needs an update to the rooms"

"Nice clean room. Really big bathroom Very hot but it was a hot evening outside The check-in was weird because we were asked to pay £5 for parking which wasn’t mentioned anywhere in the booking process. Considering it’s a motorway services accommodation, there’s really no choice unless we parachuted in. The hotel should have the honesty to include it in the price at booking."

"The hotel in general was very good. Just personally, we had a few issues Our main issue is that the hotel. It's so big with long hallways and lots of steps, considering we have a child in a Pram and lots of luggage it was so exhausting to carry everything from the car park to walk across to the hotel. And then find your room. Its hell of a long walk with steps. When we arrived, they gave us a room on the top floor with loads of steps, and the windows barely opened. So we complained and changed...

"Loved the courtyard especially at night. Didn't like the bar closed even though there were residents still wanting a drink! Also the cooked breakfast wasn't great."

"I stayed here for a party and booked a room. The staff are helpful and friendly... the only downside is I couldn't find the remote, so I should have asked! But a lovely stay all in all! X"

"Great place and this room for solo travel"

"We had a family room and it was very clean and tidy… keep this up…what we didn’t like was no travel pack in room… and wasn’t told about we could use the cups in breakfast area… lovely beds… well recommend .."

"I have to say I waa really surprised at how nice this place was. The only issue for me (being a bigger bloke) was i couldn't fit in the shower as it only has a s.mall opening but I was able to get around ."

"No warning about the jacuzzi not working, I was not best pleased about this. I came last year it was working, but I don’t think I’ll stay there again. "

"Rather tired overall but reflected in the price. Ok for a short stay if all you need is a bed for a couple of nights."

"Very comfortable"

"A great option not that far away from London. But not on a hot day. The window cannot be opened beyond two inches and the room temperature was incredibly hot"

"Helpfully staff and good location"

"Unfortunately not my best visit here - visited several Times - checked in quite late - went straight to my room for a bath - no hot water ! - then headed down stairs for a bit to eat - had the same as my previous visit ( chicken bourguignon which was great last time) - unfortunately this time it was reheated microwaved mush - so headed to bed , unfortunately for me I was woken up by rocking headboards at 1.30 ( my neighbour was obviously having a better night than me ) thin walls between rooms...

"Advantage of nearest to Loughborough Uni Staff v friendly and helpful"

"Great room and Great location"

"Very basic rooms, double beds very small, nowhere to put luggage or clothing Food was poor particularly breakfast Some members of staff were excellent but others somewhat unhelpful Parking was good Toilet facilities in the pub were dirty"

"We like the Sparrow because of its location - near junction of A46 and M6 and it’s quite comfortable as well. We didn’t try the food on this occasion."