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"Great hotel"

"The hotel and room were very clean and the staff mostly helpful. The breakfast was a little lacking in organization, but overall good. Unique to this property is a salt water pool, while I wasn’t there long enough to try it out, I will make a point if I’m ever there again. Looked very inviting."

"Property was clean and staff was friendly."

"It’s been a long time since I’ve rated a stay low. I always take time to look at ratings prior to booking. Surprised this location was a 9/10. It all started at check in, the two gentlemen working the desk were a bit odd to be working a front desk. They seemed a little out of it. They couldn’t figure out which rooms others have been booked into so they were going to rooms to check if anyone was in there already. They lost our paperwork and keys multiple times at the front desk while checking...

"All is good."

"The lobby smelled awful, like an old mop and dirty water. However, it was only the lobby. Rooms were spotless. Beds very comfortable. Very convenient to the highway and our venue. Breakfast was OK, food was cold. Employees were friendly."

"Exceptionally large hotel, we kept getting lost! Nice to have an on-site restaurant and bar. They have a large indoor pool that while we were there was absolutely overwhelmed with kids. The room, once we found it, was good. The door did not automatically close and latch, so we had to be careful to do that. Forgot to tell management the next day. Clean hotel, comfortable room and furnishings."

"Great stay"

"The guest rooms are very dated. The shower door leaked, the shower head was rusted, and the bathroom lighting is very dim. The shower caulking has old mildew stains and the grout around the exterior of the shower has broken away because of water leaks. The rest of the guest room had terrible lighting as well. The bed was semi-comfortable, but the pillows are lousy. This place needs a massive update."

"No complaints!! It’s was clean and staff was nice"

"The staff was very pleasant and helpful."

"Clean room and the staff are very helpful"

"- very good breakfast but was over before the time mentioned by the hotel. Front desk person was very adamant about not replenishing the breakfast. - would have liked to have a fitness center on site. Other than that, stay was great!"

"Always like Tru, everything was Great..."

"We had a great experience - staff very nice and helpful. It had everything we needed and more. It will be our first choice of accommodation when in Kalamazoo again. Thanks for the hospitality."