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"Did not meet our expectations compared to the photos of the property online. The room was very small and some areas were not well cleaned or well maintained, particularly in the bathroom. It’s an older building and the walls are very thin. We had planned to stay for four nights but checked out and switched to another hotel after two."

"I stayed at Arlo Soho in NYC Aug. 6-8. Their Hotels.com profile included free Wi-Fi and gym in the amenities. However, I was charged an additional “resort fee” of $34/day for Wi-Fi, gym, “bike access,” and two cans of water. Ripoff!"

"I came down for breakfast and got stuck in the elevator. I was so traumatized I checked out of the hotel."

"The room was very nice and the staff was overall lovely. The heat in the room did not work properly and my room temp was between 58-78 degrees with setting the thermostat at 70. Plus the heat rattled when one keeping me awake. There is a mini fridge but no microwave to reheat food. No coffee or tea service available in the room. Also, the pool is not easily accessible. "

"Heat was not properly working in the unit. After I called maintenance, they did come upstairs to look at it. However, they could not fix the issue at that time & promised a space heater. They never brought the space heater up. No smart TVs in the room. "

"Hotel Belleclaire was a wonderful stay and I can’t wait to come back! Stayed at Belleclaire for my bachelorette weekend and it was the perfect location. We loved the complimentary wine and jazz evening in the hotel bar and loved the breakfast bakery. The hotel staff were AMAZING and can’t thank Maria, Benedict, Amanda, and Sean for making the weekend so so special. Maria helped us get into our room early after an early traveling morning. We all already want to come back and for sure will! "

"Great place to stay "